Danielle Connery
Bangor
Summary
Results-driven area operations controller with a decade of experience in optimizing customer service and overseeing regional operations. Expertise in leading diverse teams to consistently surpass KPIs. Demonstrated success in working with cross-functional teams to achieve key strategic objectives.
Overview
7
7
years of professional experience
Work history
Area Operations Controller
G4S
Belfast
02.2022 - Current
- Oversee daily operations to ensure efficient workflow and adherence to quality standards.
- Coordinated schedules and resources to ensure timely completion of projects and optimal staff utilisation.
- Manage internal communication channels for improved workflow.
- Streamlined operations by implementing improved logistics plans.
- Collaborated with cross-functional teams to optimise workflows and enhance overall productivity.
- Established solid rapport with customers using superior communication skills on various platforms, fostering loyalty and trust.
- Analysed contract requirements for better understanding of client expectations.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Enhanced company reputation by ensuring consistency and accuracy in all communications with multiple customers.
- Assisted in preparing reports and presentations, ensuring accuracy and clarity of information for the management team and customers.
- Support senior management in strategic decision-making through comprehensive financial analysis.
- Developed and maintained filing systems to enhance retrieval of documents and improve organisational effectiveness.
- Monitored key performance indicators to identify areas for operational enhancement and strategic initiatives.
- Conducted regular audits to evaluate compliance with operational policies and procedures.
- Met strict deadlines by efficient time management
- Coordinated incident response efforts ensuring swift resolution of security breaches.
Customer Service Manager
Asda
Newtownards, Down
11.2020 - 02.2022
- Managed resource and capacity planning to support business needs.
- Planned staff rotas to meet customer needs whilst remaining under budget.
- Reviewed processes and practices regularly to achieve business goals.
- Maintained up-to-date activity records for reliable reporting and analysis.
- Delivered feedback constructively to enhance staff performance.
- Facilitated communication and collaboration across departments.
- Received and resolved customer complaints escalated by staff.
- Forecasted long-term business objectives.
Service Section Leader
Asda
Newtownards, Down
08.2018 - 11.2020
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw daily operations to achieve high productivity levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Generated Key Performance Indicator reporting to drive better performance.
- Built relationships within my team to ensure a good line of trust and communication
Education
A Level - Technology and Design
Strangford College
Carrowdore, Down09.2013
A Level - ICT
Strangford College
Carrowdore, Down09.2013
A Level - Science
Strangford College
Carrowdore, Down09.2013
Skills
- Interpersonal communication skills
- Client engagement and relations
- Proficient scheduling techniques
- Effective problem-solving strategies
- Budgeting expertise and financial planning skills
- Detail-oriented mindset in tasks
- Strategic decision-making processes
- Results-driven approach
- Organizational efficiency and prioritization
- Time efficiency practices
- Resilience in high-pressure situations
- Delegation of tasks effectively
Timeline
Area Operations Controller
G4S
02.2022 - Current
Customer Service Manager
Asda
11.2020 - 02.2022
Service Section Leader
Asda
08.2018 - 11.2020
A Level - Technology and Design
Strangford College
A Level - ICT
Strangford College
A Level - Science
Strangford College