Danielle Chambers
Summary
Senior professional with 18 years of experience in clinical care as a registered midwife progressing to operational management within a large NHS trust and senior clinical governance roles. Experiences in maternity, obstetrics, and gynaecological services. Demonstrated problem-solving abilities and strong analytical skills, fostering collaboration to enhance continuous improvement and compliance with standards. Prepared to drive significant impact as Head of Patient Experience.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Clinical Governance & Quality Lead
Optegra UK
Remote
05.2025 - Current
- Produced board-level reports on clinical governance, including patient experience insights.
- Ensured compliance with CQC regulations through regular audits and reviews.
- Conducted site visits to evaluate compliance, generating comprehensive reports and action plans.
- Managed risk documentation, implementing necessary controls to mitigate issues.
- Completed incident investigations, delivering concise reports to inform future practice.
- Oversaw complaints management processes, ensuring effective resolution.
- Facilitated staff training sessions on clinical governance and safety culture principles.
- Led initiatives for duty of candour compliance and policy updates based on evidence-based practices.
Quality and Safety Matron
NHS Wirral University Teaching Hospital
Reason for leaving: Progression opportunity
02.2024 - 05.2025
- Managed a team of senior specialist midwives, clinical governance staff, data analyst, and education specialists, overseeing performance reviews and training compliance.
- Directed operational bed flow management to optimise hospital efficiency.
- Oversaw clinical governance for maternity, obstetrics, gynaecology, and neonatal services while managing stakeholder relationships.
- Chaired clinical governance meetings focused on quality improvement projects and policy development.
- Conducted serious incident reviews and authored reports to ensure accountability.
- Produced monthly board reports detailing all aspects of clinical governance performance.
- Facilitated patient engagement initiatives and directed complaints management.
- Met regularly with maternity voices partnership group to incorporate patient perspectives in service changes.
Divisional Quality & Safety Specialist
NHS Wirral University Teaching Hospital
Reason for leaving: Internal promotion
06.2022 - 02.2024
- Conducted thorough incident investigations, compiling detailed reports for presentations.
- Delivered clinical governance training sessions to multidisciplinary teams.
- Reviewed all mortality cases to maintain high quality standards.
- Implemented PSIRF to optimise incident management processes.
- Oversaw key incident themes, identifying areas for improvement.
- Escalated relevant notifiable cases in accordance with policy requirements.
- Maintained evidence repository to ensure CQC preparedness.
- Managed audit plan and chaired meetings to enhance performance.
Delivery Suite Ward Manager
Mersey and West Lancashire NHS Trust
Reason for leaving: Progression into governance
01.2018 - 06.2022
- Directed large multidisciplinary team of 40 WTE staff, ensuring operational efficiency.
- Managed safe bed allocation within unit as bleep holder.
- Prepared unit for CQC inspections through rigorous compliance checks.
- Oversaw complaints and feedback management to enhance service delivery.
- Ensured safe staffing and effective rostering for labour ward handling over 4000 births annually.
- Contributed clinically to support service operations and patient care.
- Administered budget and stock control to maintain resource availability.
- Facilitated incident management and quality improvement initiatives.
Midwife
NHS Wirral University Teaching Hospital
Reason for leaving: Progression to ward manager
01.2018 - 06.2022
- Transitioned to developmental leadership role in labour ward, enhancing team effectiveness.
- Provided direct care to women and families throughout antenatal, intrapartum, and postnatal stages.
- Administered medications for effective pain relief during labour, ensuring patient comfort.
- Monitored patient progress to identify potential risks promptly.
- Maintained comprehensive medical records for accurate tracking of patient history.
- Coordinated with healthcare professionals to deliver holistic patient care.
- Responded immediately to emergencies in high-risk situations, ensuring patient safety.
- Delivered health promotion initiatives to raise awareness of women's health issues.
Midwife
Mersey & West Lancashire NHS Trust
Reason for leaving: moved to trust closer to home
10.2008 - 01.2018
- Delivered antenatal, intrapartum, and postnatal care as a rotational midwife across varied settings.
- Completed preceptorship programme requirements, including mentorship course and IV drug administration training.
- Coordinated with healthcare professionals to ensure comprehensive patient care.
- Managed health complications through timely interventions for maternal and infant safety.
- Offered family planning advice to support informed reproductive choices.
- Developed individualised care plans through thorough assessment of patient needs.
- Maintained detailed medical records for accurate tracking of patient history.
Education
BA (Hons) Midwifery -
Liverpool John Moores University
09.2005 - 09.2008
A-Levels - Psychology, Sociology, Biology
Carmel College
2003 - 2005
GCSEs - 9 x GCSEs A*-C (Including Maths, Science & English)
St Julies RC High School
09.1998 - 09.2003
Skills
- Women's health expertise
- Health and safety compliance
- Risk assessment
- Report writing
- Quality assurance
- Resilience under pressure
- Organisation
- Team leadership
- Interpersonal communication
- Data analysis
- Digital proficiency
Certification
- Edward Jenner Leadership Foundations Course Qualification (NHS Leadership Academy)
- Level 2 Patient Safety Incident Investigation Course (HSSIB)
- Systems-Based Approaches to Incident Investigation (HSSIB)
- Thematic Analysis (HSSIB)
- Involving Those Affected by Patient Safety Incidents (HSSIB)
- Investigative Interviewing (HSSIB)
- Advanced Life Support in Obstetrics Course (ALSO UK)
- Newborn Life Support Course (NLS)
- Conflict Resolution and Complaints Management (NHS)
- Safeguarding Adults and Children (NHS)
- Data Protection (NHS)
- Infection Prevention and Control (NHS)
References
References available upon request.
Additional Information
- Current NMC Registration
- Full UK Driving Licence
- Flexible and willing to travel as and when required
Timeline
Clinical Governance & Quality Lead
Optegra UK
05.2025 - Current
Quality and Safety Matron
NHS Wirral University Teaching Hospital
02.2024 - 05.2025
Divisional Quality & Safety Specialist
NHS Wirral University Teaching Hospital
06.2022 - 02.2024
Delivery Suite Ward Manager
Mersey and West Lancashire NHS Trust
01.2018 - 06.2022
Midwife
NHS Wirral University Teaching Hospital
01.2018 - 06.2022
Midwife
Mersey & West Lancashire NHS Trust
10.2008 - 01.2018
BA (Hons) Midwifery -
Liverpool John Moores University
09.2005 - 09.2008
GCSEs - 9 x GCSEs A*-C (Including Maths, Science & English)
St Julies RC High School
09.1998 - 09.2003
A-Levels - Psychology, Sociology, Biology
Carmel College
2003 - 2005
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