DANIELLE CASS
Chapel, Frith, High Peak
Summary
Experienced Manager/Assistant with over 10 years in Retail and Childcare industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Trainee Payroll Assistant
Holdsworth Foods LTD
Tideswell, Derbyshire
2025.07 - Current
- Handled incoming calls and emails, ensuring prompt response.
- Addressed queries regarding pay, contributing to employee satisfaction.
- Administered weekly and monthly payroll for 450 employees, using SAGE.
- Managed starters and leavers, issuing P45s to enable accurate taxing.
- Managed annual leave records accurately; helped avoid conflicts and disruptions due to overlapping holidays.
- Updated payroll records by tracking changes in exemptions, job status, and pay rates.
- Managed timesheets, ensuring accurate reflection of employees' working hours.
- Maintained full confidentiality whilst handling sensitive employee information.
- Conducted spot checks on payrolls to assure accuracy before finalisation.
- Collaborated with HR department for smooth onboarding and off-boarding procedures.
- Utilised Excel skills to create up-to-date reports.
- Ensured accurate record keeping for seamless auditing and compliance review.
- Handled challenging situations with sensitivity and understanding.
- Dispensed forms such as P45s and P60s accurately and on time.
- Used payroll software to streamline processes for increased efficiency.
- Collected and evaluated timesheets and managed electronic timekeeping systems.
- Checked input data from HR department, reducing potential errors in pay calculations.
- Assisted colleagues during peak periods to ensure continuous workflow.
- Calculated overtime hours to ensure fair compensation for extra work done.
- Updated employee pay information to reflect correct base pay and special entitlements.
Director
Ruby's Bar and Kitchen
Whaley bridge , Derbyshire
2025.02 - 2025.12
- Fostered positive work environment, increased employee morale.
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Fostered positive relationships with customers enhancing their loyalty towards the establishment.
- Trained new staff on customer service protocols to enhance guest experience.
- Monitored stock levels to avoid any potential shortages during peak hours.
- Maintained a clean and hygienic environment, improving overall ambiance of the bar.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Collaborated with kitchen staff to coordinate food service thus maintaining timely delivery during busy periods.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Built loyal customer base by creating welcoming environment with top quality service.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Facilitated staff training, resulting in better customer service.
- Liaised with suppliers to ensure timely deliveries.
Level 2 Nursery Nurse
Blue Grass Purple Cow
Disley, Cheshire
2024.10 - 2025.03
- Guided positive behaviour amongst children through role-modelling appropriate actions and manners.
- Promoted hygiene practices by teaching basic grooming habits such as hand-washing before meals.
- Liaised effectively with colleagues during shift changes; guaranteed seamless continuity of care for all children.
- Provided detailed daily reports to parents regarding their child's day, ensuring transparency and trust.
- Improved language skills in toddlers using interactive storytelling sessions and song routines.
- Delivered high-quality childcare by maintaining a safe, clean and nurturing environment.
- Administered first aid when required, ensuring prompt attention to injuries or illnesses.
- Implemented nursery policies consistently; maintained standards expected by management team.
- Safeguarded and protected welfare of young children.
- Supervised indoor and outdoor play, providing first aid as necessary.
- Established and maintained positive relationships with parents, carers and nursery staff.
- Facilitated Early Years Foundation Stage (EYFS) learning and play.
- Worked with large team to complete daily tasks to schedule.
- Read stories and lead activities to help children build foundational learning skills.
- Facilitated nap times as part of routine care duties, contributing to overall wellbeing.
- Observed children's behaviour whilst identifying any developmental issues or concerns.
- Wrote up regular activity and observations reports, monitoring children's progress and development.
Passenger Service Agent
Jet2
Manchester
2024.01 - 2024.11
- Assisted passengers at boarding gates, enabling prompt service and on-time flight departures.
- Verified customer passports and documentation to travel.
- Checked-in luggage and confirmed carry-on items met security requirements.
- Performed boarding gate duties in line with airline schedule.
- Provided warm and friendly welcome to customers upon arrival at airport.
- Led timely check-in procedures to facilitate departures in line with schedule.
- Reviewed passports and travel documentation, issuing boarding passes upon completion.
- Responded calmly to help distressed, confused or lost passengers.
- Explained airport process to passengers in preparation for next steps.
- Tagged luggage and routed to appropriate location for loading and screening.
- Spoke clearly to communicate easily with non-native speakers.
- Directed passengers through immigration, passport control and baggage hall to claim luggage.
- Advised customers on specific visa and passport requirements.
Café Assistant
Morrisons PLC, Chapel
Frith
2018.12 - 2023.12
- Operated a cash register for cash and credit card transactions
- Stocked and replenished merchandise according to café merchandising layouts
- Priced, stocked shelves and took inventory of supplies
- Cleaned and organised the cafe, including the checkout desk and displays
- Welcomed customers into the cafe and helped them locate items
- Determined customer needs by asking relevant questions and listening actively to the responses
- Preserved a perfect attendance record.
- Fulfilled all duties as assigned during peak hours for effective operation of the café.
- Served customers promptly, ensuring they enjoyed their visit.
- Worked closely with other staff members, fostering a cooperative work environment.
- Handled money transactions accurately, reducing discrepancies at the end of shifts.
Café Manager
Morrisons PLC
Buxton
2019.11 - 2021.06
- Significant supervisory and management experience
- Prepared employee schedules and resolved any staffing issues
- Ensured cleanliness and safety standards were maintained
- Allocated resources to ensure sufficient staff coverage
- Ordered food supplies and tracked cafe inventory to avoid shortages
- Worked to resolve any customer complaints
- Ensured that food was prepared in accordance with industry safety standards.
- Promoted the cafe on social media platforms for greater visibility.
- Trained new staff members to maintain quality of service delivery.
- Upheld high cleanliness standards for optimal dining experience.
Waitress
The Cock Pub and Kitchen
Whaley Bridge
2010.11 - 2021.05
- Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members
- Took food orders and relayed orders to kitchens or serving customers
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste
- Served meals and drinks with professionalism, maintaining high presentation and quality standards
- Provided a friendly service
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
Live-Out nanny
Private Family
Whaley Bridge, Derbyshire
2017.01 - 2018.05
- Offered emotional support during difficult moments, promoting positive behaviour.
- Administered first-aid in case of minor injuries ensuring quick recovery.
- Adhered to safety guidelines preventing accidents or injuries.
- Managed bedtime routines efficiently ensuring a peaceful end to the day.
- Assisted in light housework and laundry to reduce parents' workload.
- Supervised children's play at home and in external settings, ensuring their physical safety at all times.
- Established effective after-school routine by preparing meals in advance, maximising time for play and homework.
- Disciplined children when necessary, following parents guidelines.
- Dropped off and picked up children from school, driving safely and arriving on time.
- Disciplined children appropriately, upholding established rules of behaviour.
Waitress Assistant
Shady Oak Country Inn
Fernilee , Derbyshire
2016.07 - 2018.01
- Maintained excellent guest satisfaction by assisting guests with tasks, promptly dealing with requests and solving complaints.
- Helped laundry rooms with cleaning as required, using washing machines to clean and tumble dryers to dry.
- Assisted front desk operations, helping with tasks including welcoming customers, taking phone calls and checking in guests.
- Cultivated an excellent first impression by warmly welcoming guests when entering the building, offering help with luggage and providing drinks.
- Immediately responded to guest concerns and requests to resolve issues and support smooth and positive communications.
- Provided guests with detailed information about hotel amenities, local arts and culture and dining options to enhance travel experience.
- Greeted visitors upon their arrival and provided location information to acquaint guests with hotel.
- Went extra mile to escort travellers to and from guest rooms to enhance customer experience and satisfaction.
Deli Assistant
Morrisons PLC
Chapel-en-le-frith
2015.04 - 2018.01
- Referred unresolved customer grievances to designated departments for further investigation
- Offered product samples, answered questions and helped customers find items
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
- Weighed, packaged and labelled meat and seafood products, following proper dating procedures
- Weighed, packaged and labelled products
- Followed all health and safety guidelines when cleaning work areas.
Playworker
Whaley Bridge After School Club
Whaley Bridge
2014.11 - 2018.01
- Organised small groups of children while transition to and from outdoor play
- Administered medication and minor first aid to ill and injured students
- Communicated regularly with parents about daily activities and behaviours
- Maintained a child-friendly environment
- Addressed behavioural and learning issues with parents and childcare management staff
- Engaged with children individually to meet their emotional and physical needs.
Midday Supervisor
Whaley Bridge Primary School
Whaley Bridge, Derbyshire
2014.02 - 2016.08
- Supervised children's playtime, ensuring safe use of equipment.
- Encouraged good table manners amongst students while eating.
- Provided first aid assistance when required, prioritising pupil's wellbeing.
- Assisted younger students with mealtime tasks, fostering independence.
- Supported teaching staff in managing behaviour issues effectively.
- Participated in staff meetings and training sessions for professional development.
- Managed behavioural issues for a peaceful and enjoyable lunchtime experience.
- Maintained clean dining facilities to ensure hygienic environment.
- Ensured child safety by monitoring playground activities.
- Enforced school policies and rules consistently, encouraging discipline among students.
- Directed clean-up of play areas at end of lunch and break times.
Education
BTEC LEVEL 2 - Childcare - PASS
Macclesfield College
Macclesfield, Cheshire East 2012.09 - 2014.06
Chapel- En-Le-Frith High School
Chapel en le Frith, Derbyshire 2006.09 - 2012.06
Skills
- Positive and friendly
- People-orientated
- Customer-focused
- Quick Learner
- Bar cleaning and maintenance
- Inventory control
- Enthusiastic communicator
- Customer service
- Order taking
- Attentive and proactive
- Food safety understanding
- Till balancing
- Payment Processing
- Customer Service
- Complaint management
- Cash handling
- Team player
- Inventory management
- Outstanding customer service
- Attention to Detail
- Client service
Certification
Full UK Driving License
Full DBS Check
First Aid
Timeline
Trainee Payroll Assistant
Holdsworth Foods LTD
2025.07 - Current
Director
Ruby's Bar and Kitchen
2025.02 - 2025.12
Level 2 Nursery Nurse
Blue Grass Purple Cow
2024.10 - 2025.03
Passenger Service Agent
Jet2
2024.01 - 2024.11
Café Manager
Morrisons PLC
2019.11 - 2021.06
Café Assistant
Morrisons PLC, Chapel
2018.12 - 2023.12
Live-Out nanny
Private Family
2017.01 - 2018.05
Waitress Assistant
Shady Oak Country Inn
2016.07 - 2018.01
Deli Assistant
Morrisons PLC
2015.04 - 2018.01
Playworker
Whaley Bridge After School Club
2014.11 - 2018.01
Midday Supervisor
Whaley Bridge Primary School
2014.02 - 2016.08
BTEC LEVEL 2 - Childcare - PASS
Macclesfield College
2012.09 - 2014.06
Waitress
The Cock Pub and Kitchen
2010.11 - 2021.05
Chapel- En-Le-Frith High School
2006.09 - 2012.06