Summary
Overview
Work history
Education
Skills
Additional Information
Affiliations
References
Timeline
Generic

Danielle Booth

Brightlingsea, Colchester,Essex

Summary

Driving Service Excellence through Engagement: Led the strategic development of all student-facing support services for 14,000 students, consistently prioritising customer engagement and service quality.

Skilled Communicator & Problem Solver: Demonstrated an impressive track record in collaborative, cross-functional teamwork, leveraging strong communication skills to plan projects, manage diverse activities, and effectively resolve complex service challenges.

High-Stakes Communication & Problem Resolution: As a Trauma Risk Management (TRiM) Manager, Designated Safeguarding Lead, and member of the Critical Incident Management Response Group, consistently applied expert problem-solving and clear communication during critical incidents and safeguarding matters.

Leadership in Team Communication & Success: A dedicated leader with 15 years of experience, achieving team success through clear communication, meticulous organisation, and a commitment to collaborative problem-solving.

Overview

20
20
years of professional experience
4
4
years of post-secondary education

Work history

Head of Student Wellbeing and Inclusivity

University of Essex
Colchester, Essex
03.2020 - Current

3 months notice period

  • Provided clear strategic leadership and direction in the continued development of the Student Wellbeing and Inclusivity Service, ensuring that the services and activities it leads continue to meet the needs of our students on each of our campuses and contributes to the strategic aims of the institution.
  • Established mechanisms to use both qualitative and quantitative data to ensure that the service offer is responsive to individual student needs and there is a focus on continuous improvement.
  • Delivered partnership working with stakeholders, both internal and external, to develop, optimise and review the offer in order to maximise service delivery, meet changing demands, and promote student accessibility and engagement, whilst maintaining quality of the service.
  • Developed both creative and scalable, streamlined and efficient, intelligent and supportive services (both digitally and physically) to meet the needs of customers, contributing to the creation of an environment in which transformational education and research can flourish.
  • Initiated, led and managed a portfolio of targeted projects and embedded the output of those projects into ongoing practice.
  • Ensured that the impact of initiatives and activities is measured and evaluated, in order both to inform the continuous development of the service in pursuit of student success and to contribute to external regulatory reporting requirements.
  • Monitored, developed and achieved key performance targets for service delivery, ensuring alignment with our strategic ambitions, to ensure that every student has access to quality information and support, and that the services are delivering the required benefits for our students, whilst maximising engagement.
  • Fostered excellent and productive working relationships with key stakeholders across and outside the University, including Faculties, Academic Departments, other Professional Services teams and the Students' Union, in order to provide specialist support to all areas of our university on assessing and improving the experience for students.
  • Am a source of expertise, providing advice to senior managers and other colleagues; influencing developments, maintaining awareness of external developments, responding to changes and representing the University as necessary.
  • Responsible for the development and review of relevant policy, procedures and protocols.
  • Enhanced collaborative working with the Pro-Vice-Chancellor (Education) and other members of the University Steering Group and senior managers in the Academic Section, to contribute to institutional activities in support of student wellbeing, in line with the priorities identified within the University's Strategic Plan, Education Strategy, Access and Participation Plan, annual Education Action Plans and the Academic Section Plan.
  • Maintained robust oversight of and been accountable for the financial management of the service budget, including planning, profiling, accurate forecasting and operating within the budget, all in accordance with the financial regulations.

Head of Make Happen

University of Essex
Colchester, Essex
11.2018 - 03.2020
  • Delivered strategic oversight of the collaborative outreach hub (Make Happen) in Essex including 76 schools and 13 Further Education (FE) colleges.
  • Led the development, proactive management and evaluative assessment of Make Happen acting as the point of contact for our external funders (£3.2 million per annum).
  • Developed and maintained effective working relationships with partners and other stakeholders to ensure programme delivery is aligned with the operational plan.
  • Developed a robust evaluation strategy, informed by both internal and external data, and to ensure that appropriate targets were being met.
  • A dedication to continuous service improvement .

Police inspector

Essex Police
Colchester, Essex
10.2015 - 10.2018
  • Provided strategic leadership and community engagement for local policing within a large policing district.
  • Oversaw and managed large and complex events within the district, reviewing event management plans and highlighting amendments accordingly to minimise identified risks to public safety.
  • Maintained an overview of the management and coordination of resources in order to meet the demands set by local policing plans and crime reduction targets.
  • Provided leadership and a strategic approach to the delivery of local policing in line with force strategic objectives and local policing priorities.
  • Ensured that partnership working was enhanced and appropriate to the needs of the local community and operational requirements and to ensure the sharing of responsibility of community issues provided the best outcome for the public.
  • Oversaw collation and the review of available data sets to identify areas of high harm within the district and build appropriate tactical plans to address the identified issues.

Deputised for the District Commander and to proactively work towards continuously improving the performance, morale and use of resources within the district.

Police Sergeant

Essex Police
Chelmsford, Essex
10.2010 - 10.2015
  • Increased officer compliance to procedures through regular training sessions.
  • Treated detainees with respect and dignity and addressed well-being issues during detention.
  • Controlled front-line responses and investigations through resource allocation, supervision and risk management.
  • Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
  • Applied policies and procedures to maintain high standards of security and safety.
  • Led team briefings to enhance communication and efficiency.

Police Constable

Essex Police
Clacton-on-Sea, Essex
06.2005 - 10.2010
  • Kept public peace during protests, strike action and high-profile events.
  • Produced comprehensive crime reports with meticulous attention to detail.
  • Demonstrated crowd control, site patrolling and access management at large-scale community events.
  • Assessed and verified information given in victim and witness statements to improve investigation workflow.
  • Fostered public trust by maintaining high ethical standards and transparency.

Education

GCSEs -

Duffryn High School
Newport, South Wales

A-Levels - Biology

Duffryn High School
Newport, South Wales

A-Levels - Chemistry

Duffryn High School
Newport, South Wales

BSc (Hons) - Forensic Science and Biomolecular Sciences

Liverpool John Moores University
Liverpool
10.2000 - 06.2004

Skills

  • Partnership development and integration
  • Communication skills
  • Strategic planning
  • Public speaking
  • Problem-solving
  • Team building
  • Public Relations
  • Calm under pressure
  • Quality Assurance
  • Crisis and change management

Additional Information

  • Chief Constable Commendation for my tenacity and dedication to public service whilst deployed to Dale Farm, Basildon
  • Trauma Risk Management (TRiM) Manager
  • Designated Safeguarding Lead
  • Completion of 3-day external leadership training course on decision making and risk management
  • Football Association (FA) accredited Welfare Officer.

Affiliations

  • Grassroots football
  • Walking
  • Dogs

References

Karen Braybrooke, Business Partner, People and Culture (Employer)

kb19265@essex.ac.uk


Lara Carmel, Director of Health and Wellbeing (Professional colleague)

lcarmel@essex.ac.uk

Timeline

Head of Student Wellbeing and Inclusivity

University of Essex
03.2020 - Current

Head of Make Happen

University of Essex
11.2018 - 03.2020

Police inspector

Essex Police
10.2015 - 10.2018

Police Sergeant

Essex Police
10.2010 - 10.2015

Police Constable

Essex Police
06.2005 - 10.2010

BSc (Hons) - Forensic Science and Biomolecular Sciences

Liverpool John Moores University
10.2000 - 06.2004

GCSEs -

Duffryn High School

A-Levels - Biology

Duffryn High School

A-Levels - Chemistry

Duffryn High School
Danielle Booth