Danielle Belshaw
Mansfield,Nottinghamshire
Summary
Accomplished professional with extensive expertise in merchandising techniques and performance metrics interpretation, demonstrating strong leadership qualities and proficiency in inventory control. Skilled in scheduling employees, complaint handling expertise, recruitment and interviewing capabilities, with a focus on staff development and budgeting.
Results-driven, with a knack for boosting team morale and enhancing store operations. Consistently improved customer satisfaction and streamlined inventory management processes, leading to increased sales and reduced waste. Known for fostering collaborative work environment and effectively addressing challenges to drive store success.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Assistant Store Manager
Aldi
Mansfield, Nottinghamshire
08.2024 - Current
- Facilitated smooth operation with effective scheduling and task delegation.
- Ensured timely stocking of products on shelves to maintain a well-stocked shop floor.
- Assisted in recruitment process to build a high-performing retail team.
- Managed cash registers, handled financial transactions accurately.
- Maintained health and safety standards within the store to ensure compliance with company policies and legal requirements.
- Collaborated closely with Store Manager to develop marketing strategies that drove footfall into the shop.
- Resolved customer complaints efficiently, ensured customer satisfaction.
- Handled employee concerns discreetly; fostering a healthy working environment.
- Improved store appearance for enhanced shopper experience through regular cleaning and organising of displays.
- Aided in loss prevention efforts; ensured security measures were adhered to throughout the store.
- Provided assistance during peak trading hours, kept checkouts moving quickly whilst maintaining excellent customer service levels.
- Led daily operations to maintain smooth store running.
- Completed administrative tasks such as generating reports on sales trends, losses or thefts without delay or errors.
- Handled grievances professionally to maintain staff satisfaction levels.
Assistant Store Manager
McDonald's
Mansfield, Nottinghamshire
07.2010 - 08.2024
- Created and implemented new strategies to increase productivity of the team and improve the customer experience.
- Enhanced customer service by training store staff on product knowledge and correct procedures.
- Maintained health and safety standards within the store to ensure compliance with company policies and legal requirements.
- Developed strong relationships with the team to promote a happy and successful working environment.
- Resolved customer complaints efficiently, ensured customer satisfaction.
- Coordinated staff meetings for improved communication and team morale.
- Handled employee concerns discreetly; fostering a healthy working environment.
- Completed administrative tasks such as generating reports on sales trends, training reports and turnover analysis.
- Monthly profit and loss completion, ensuring each line is ran to maximise PAC's.
- Monitored sales and labour performances daily, identified 'bottle necking' at different times of the day and reacted accordingly with future schedules.
- Collaborated closely with Store Manager to develop marketing strategies that drove footfall into the shop.
- Assisted in recruitment process to build a high-performing hospitality team.
- Streamlined inventory management for optimal stock level maintenance by implementing an efficient tracking system.
- Facilitated smooth operation with effective scheduling and task delegation.
- Led daily operations to maintain smooth store running.
- Delegated tasks to staff to meet daily service requirements.
- Scheduled staff rotas to meet business demands within budget.
Education
GCSEs - English Literature
Bigwood School
Nottingham 06.2008 - 06.2009
GCSEs - Maths
Bigwood School
Nottingham 06.2009 - 06.2009
GCSEs - Science
Bigwood School
Nottingham 06.2009 - 06.2009
NVQ Level 2 - Hospitality
McDonald's
Nottinghamshire 04.2011 - 08.2011
Certificate of Higher Education - Forensic Science
Castle College
Nottingham 09.2010 - 07.2012
Skills
- Merchandising techniques
- Performance metrics interpretation
- Leadership qualities
- Stock replenishment tactics
- Disciplinary procedures adherence
- Inventory control software
- Order processing competence
- Store operations optimisation
- Quality control implementation
- Shoplifting prevention techniques
- Scheduling employees
- Supply chain understanding
- Complaint handling expertise
- Recruitment and interviewing capabilities
- Store layout planning
- Personal organisation
- Visual merchandising
- Financial reporting
- Health and Safety regulations
- Staff development
- Budgeting and forecasting
- Performance monitoring
- Profit and loss understanding
- Quality control standards
- Point of sale systems
- Profit and Loss Analysis
- Security procedures
- People Management
- Cash handling
- Microsoft Office proficiency
- Interpersonal communication
- First Aid at work Qualified
Affiliations
- DIY
- Reading
- Sudokus
Accomplishments
I was honoured to receive an award for assistant manager of the year for the region in 2023
Certification
effective management practices
empowering the female leader
advanced shift leadership
References
References available upon request.
Timeline
Assistant Store Manager
Aldi
08.2024 - Current
NVQ Level 2 - Hospitality
McDonald's
04.2011 - 08.2011
Certificate of Higher Education - Forensic Science
Castle College
09.2010 - 07.2012
Assistant Store Manager
McDonald's
07.2010 - 08.2024
GCSEs - Maths
Bigwood School
06.2009 - 06.2009
GCSEs - Science
Bigwood School
06.2009 - 06.2009
GCSEs - English Literature
Bigwood School
06.2008 - 06.2009
Similar Profiles
Justine BurssJustine Burss
Cashier at AldiCashier at Aldi
Benjamin MeesBenjamin Mees
Warehouse Operations Lead at AldiWarehouse Operations Lead at Aldi
Emilly HernandezEmilly Hernandez
Cashier at AldiCashier at Aldi
Landon HurdLandon Hurd
Assistant Store Manager at AldiAssistant Store Manager at Aldi
Stephen AlexanderStephen Alexander
Resource Analyst at HomeServeResource Analyst at HomeServe