Danielle Addis

Dealing with the companies bigger contracts including Ford, CAT, JCB ect remanufacturing fuel pumps and injectors working to close schedule dead lines.

Within the role I was the main contact for customer support with customers - Making sure all core had come into the business to be able to remanufacture and release to their strict deadlines.

Inputting all customer orders into an in-house ERP system, running reports and keeping close eyes on monthly KPI's to ensure I was hitting monthly budgets (of which have been achieved since I joined the business every month).

Responsible for supervising a team of administrative assistance ensuring compliance with shipping processes and order handling protocol. Acting as point of contact for escalated customer enquiries ensuring ongoing customer satisfaction and retention within the Aftermarket Car Audio Industry.

Duties: Daily supervision of administrative team Oversight of all incoming EU and UK customer orders both B2B and D2C, working closely with all departments to ensure orders are shipped on time and to specification. Ensuring export compliance for all global order dispatch Account management support providing information for quotes. Attendance at UK based trade shows Training new starters Reporting on KPIs and Sales figures to monitor ongoing business performance.

Achievements: Responsible for integrating post Brexit protocols ensuing ongoing compliance and resulting in uninterrupted customer order fulfilment during the transition phase. Exceptional customer support, having been personally requested to handle certain accounts by key customers. Working with global internal teams and external consultants on the roll out of the new CRM system – liaising with multiple teams to ensure the system was fit for purpose and teams were trained effectively.

Duties Working with key accounts to deliver customer satisfaction. Routing engineers to jobs around UK ensuring they were quickly dispatched to resolve customer issues. Ensuring all jobs were closed quickly and efficiently to allow billing.

Duties: Handling fresh food, ensuring compliance with all health and safety protocols. Serving customers and resolving queries and complaints. Working with tills, taking cash and card payment.