Danielle Adams
South Shields,South Tyneside
Summary
Dedicated professional with extensive knowledge of social work processes and legislation, adept at engaging with service users and liaising with multidisciplinary teams, including mental health services and benefit agencies. Demonstrates reliability and punctuality while maintaining professionalism under pressure, adapting to changing priorities seamlessly. Proficient in medical software navigation, patient triage assistance, and medical coding, ensuring efficient administrative duties and patient record management. Committed to upholding health and safety standards within clinical settings.
Overview
24
24
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work history
Medical receptionist
Trinity Medical
South Shields, Tyne and Wear
2022.06 - 2025.01
- Maintained clean reception area to promote a positive clinic environment.
- Built trusting relationships with patients through courteous behaviour and professional communication skills.
- Enhanced office efficiency by maintaining organised records and schedules.
- Provided empathetic customer service during stressful medical situations; eased patient anxiety.
- Coded clinical documents.
- Liaised with other professionals i.e. mental health practitioners, physiotherapists, social prescribers.
- Booking medical appointments.
- Incoming and outgoing telephone calls.
- Administrative work.
- Summarising medical records.
Medical receptionist
The Glen Medical
Hebburn , Tyne and Wear
2019.11 - 2022.06
- Liaising with patients.
- Liaising with other professionals i.e. mental health practitioners, podiatrists, physiotherapists, etc.
- Incoming and outgoing telephone calls.
- Customer service.
- Coding clinical documents.
- Chaperoning medical examinations.
- Administrative work.
- Appointment booking service.
- Summarising medical records.
- Team working.
- Immunisation clinic management.
Work experience coordinator
Sunderland City Council
Sunderland, Tyne and Wear
2001.07 - 2019.06
- Developed meaningful relationships with local businesses by coordinating student placements.
- Improved employability skills amongst students by planning diverse work placements.
- Managing workplace risk assessments.
- Navigated any challenges or issues during placements smoothly, maintaining a positive working environment.
- Increased student confidence for future employment through the provision of valuable work experience opportunities.
- Created strong links between school and industry via effective coordination of work experience programme.
- Cultivated productive partnerships with various industries, promoting mutual benefits for both parties involved.
- Raised awareness about different career paths amongst students by organising informative careers fairs.
-
Education
BA Social Work - Social Work
University of Sunderland
Sunderland 2023.09 - 2026.06
Certificate of Higher Education - Social Work
Sunderland College
Sunderland 2022.09 - 2023.07
CACHE Level 1 - Teaching Assistant
Community First North East
South Shields 2019.06 - 2019.12
IOSH - Health and Safety
Penshaw Training
Sunderland 2017.01 - 2017.07
NVQ Level 3 - Business Administration
Key Training
Sunderland 2007.06 - 2008.06
NVQ Level 2 - Business Administration
North East Chamber of Commerce
Sunderland 2004.02 - 2005.02
GNVQ Level 3 - Health and Social Care
Sunderland College
Sunderland 1999.09 - 2001.06
GCSEs -
St Wilfrid's RC College
South Shields 1994.09 - 1999.06
Skills
- Knowledge of social work processes and legislation
- Engagement with service users
- Involvement in MDT meetings
- Liaison with professionals ie, mental health services, psychiatrists, GPs, benefit agencies, housing
- Clinical office procedures knowledge
- Reliability and punctuality
- Maintaining professionalism under pressure
- Adapting to changing priorities
- Medical software navigation
- Patient triage assistance
- Medical coding knowledge
- Maintaining clean reception area
- Medical reception tasks
- Patient medical record keeping
- Understanding of medical records and charts
- Medical case reviews
- Fast-paced customer service
- Awareness of Health and Safety
- Health and safety standards
- Administrative duties
Affiliations
- Running
- Gym
- Reading
Certification
I have extensive training history; Safeguarding Adults, Safeguarding Children, CPR, Information Governance, Confidentiality and Data Management, Infection Control, PREVENT, Suicide Prevention, The list is not exhaustive.
References
References available upon request.
Timeline
BA Social Work - Social Work
University of Sunderland
2023.09 - 2026.06
Certificate of Higher Education - Social Work
Sunderland College
2022.09 - 2023.07
Medical receptionist
Trinity Medical
2022.06 - 2025.01
Medical receptionist
The Glen Medical
2019.11 - 2022.06
CACHE Level 1 - Teaching Assistant
Community First North East
2019.06 - 2019.12
IOSH - Health and Safety
Penshaw Training
2017.01 - 2017.07
NVQ Level 3 - Business Administration
Key Training
2007.06 - 2008.06
NVQ Level 2 - Business Administration
North East Chamber of Commerce
2004.02 - 2005.02
Work experience coordinator
Sunderland City Council
2001.07 - 2019.06
GNVQ Level 3 - Health and Social Care
Sunderland College
1999.09 - 2001.06
GCSEs -
St Wilfrid's RC College
1994.09 - 1999.06