Daniella Willey
Bristol,Bristol
Summary
Customer Service Apprentice with strong active listening and verbal communication skills. Proven ability to adapt in both professional and volunteer settings. Seeking part-time opportunities as a Business Support Officer or Administrator. Committed to continuous learning and delivering high-quality support.
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.
Overview
10
10
years of professional experience
Work history
Customer Service Apprentice
Bristol City Council
Bristol, Bristol
07.2021 - Current
- Fostered inclusive environments by supporting disabled children during events and meetings.
- Conducted research to develop engaging activities for disabled children's participation.
- Collected feedback from customers and staff to improve service quality at Short Breaks Centre.
- Took accurate minutes during team meetings to ensure thorough record-keeping.
- Utilised Microsoft Excel and Word for administrative tasks, increasing operational efficiency.
- Participated in event planning and execution, ensuring smooth operations.
- Created logo for Short Breaks Centre to strengthen brand identity.
- Scheduled appointments for meetings to maintain organisational efficiency.
- Facilitated smooth transactions by executing accurate data entry tasks.
- Demonstrated adaptability by performing various roles as per business needs during peak seasons.
- Maintained professional telephone etiquette to ensure client comfort.
- Assisted colleagues, improving overall team performance.
- Coordinated closely colleagues for seamless operation during busy periods
- Handled customer complaints with focus on resolution and relationship building.
- Strived for continuous improvement in service delivery, contributing to positive feedback from clients.
Relief Worker
1625 Independent People
Bristol, Avon
11.2020 - 01.2021
- Adhered to company policies, safety procedures, and performance standards.
- Fostered independent living skills in young individuals with complex needs.
- Assisted young people in meal preparation and daily essential tasks.
- Facilitated access to GP services for those requiring support.
- Listened intently to young individuals, creating judgement-free environment.
- Utilised critical thinking to effectively navigate complex situations.
- Monitored assigned regions to ensure readiness
- Provided empathetic emotional support by actively listening to victims' experiences.
- Ensured cultural sensitivity when interacting with diverse groups during relief work.
Internship
Bristol City Council
Bristol, Avon
08.2018 - 08.2018
- Systematically organised and filed documents to enhance accessibility.
- Drafted correspondence to organisations, ensuring clarity and professionalism.
- Composed emails for effective communication and relationship management.
- Recorded detailed notes during meetings for future reference and action items.
- Assisted in establishing Excel databases to streamline data management processes.
- Managed multiple daily tasks efficiently to maintain high productivity levels.
Peer Educator (volunteer)
16/25 Independent People
Bristol, Avon
07.2015 - 07.2018
- Conducted interactive sessions on homelessness and financial literacy for young individuals.
- Facilitated question-and-answer segments to reinforce understanding of key concepts.
- Collaborated with educators to optimise peer education programme effectiveness.
- Assisted students with projects, improving overall academic performance.
- Advocated for mental health awareness in schools with interactive workshops and discussions.
- Participated in training seminars to enhance skills as a Peer Educator further.
- Fostered a supportive learning environment with open communication and active listening techniques.
- Created an inclusive classroom environment where all students felt comfortable participating.
Education
GCSEs - PreAccess Health and Social Care
South Gloucestershire and Stroud College
Stroud09.2018
NVQ Level 2 - Counselling Skills
South Gloucestershire and Stroud College
Stroud07.2017
GCSEs - English/Maths/science
Brimsham Green School
Bristol 09/2007 - 08/2012
Skills
- Understanding customer needs
- Professional etiquette
- Data entry accuracy
- Email correspondence
- Patience and composure
- Telephone mannerisms
- Knowledge of GDPR regulations
- Positive attitude
- Call centre experience
- Follow-up calls
- Clear communication
- Empathetic listener
- Cash handling
- Complaint management
- Customer Service
Timeline
Customer Service Apprentice
Bristol City Council
07.2021 - Current
Relief Worker
1625 Independent People
11.2020 - 01.2021
Internship
Bristol City Council
08.2018 - 08.2018
Peer Educator (volunteer)
16/25 Independent People
07.2015 - 07.2018
GCSEs - PreAccess Health and Social Care
South Gloucestershire and Stroud College
NVQ Level 2 - Counselling Skills
South Gloucestershire and Stroud College
GCSEs - English/Maths/science
Brimsham Green School
09/2007 - 08/2012