Daniella Symes
Devizes,Wiltshire
Summary
I am a highly organised and personable individual with 5 years of experience in managing front desk operations, providing excellent customer service in fast-paced environments. I have a passion for ensuring that clients and visitors feel welcome and supported. With strong communication skills, I am committed to creating a positive first impression. I am experienced in all areas of administration.
Overview
8
8
years of professional experience
16
16
years of post-secondary education
Work history
Receptionist and Administrator
Estcourt House Veterinary Practice
Devizes
07.2023 - Current
- Responsible for dealing with the practice pet health plan including dealing with new clients, cancellation requests and payment
- Carrying out health and safety audits and organising services
- Inputting data and financial information into an accounting system
- Submitting insurance claims, submitting invoices
- Greeting clients, scheduling appointments and maintaining the order in the waiting room
- Answering telephone calls and returning e-mails
- Informing the veterinarian on a call of any emergencies that require urgent attention
- Issuing invoices for treatment and prescribed medication after each consultation
- Receiving and verifying payments after each consultation.
Client Care Team Leader
Eastcott Veterinary Hospital
Swindon
02.2019 - 07.2023
- Promoted to Team Leader in 2022
- Managing staff rotas and dealing with staff holiday requests
- Logging client care team members working hours/overtime
- Dealing with written and verbal complaints
- Holding staff 1:1s including return to work meetings following sickness
- Supporting client care team members individually and supporting their development
- 1:1 appraisals/yearly reviews for client care team members
- Promoting the pet health club scheme
- Booking appointments for clients over the phone
- Cashing up
- Obtaining and discussing insurance information from clients
- Discussing the euthanasia process, contacting owners when their pets' ashes have returned
- Training new members of staff
- Using the robovet system to input data.
General Sales Assistant
Matalan
Swindon
08.2016 - 02.2019
- Recommending products or merchandise to assist customers
- Answering questions and addressing concerns
- Informing customers about sales, promotions and policies
- Taking payments for purchases and packaging purchases
- Stocking merchandise and creating displays
- Taking inventory and monitoring sales floor
- Promoted to 'till champ' which focuses on customer service and gave me additional responsibilities
- This enabled me to gain skills and required me to be head of the tills when working my shift.
Education
Level 3 advanced technical diploma in animal management -
Wiltshire College
09.2016 - 07.2018
7 GCSE’s including GSCE English Literature (B) and GSCE Mathematics (C) - undefined
The Dorcan Academy
09.2011 - 05.2016
BTEC Sport Studies - undefined
The Dorcan Academy
09.2011 - 05.2016
Cambridge Nationals ICT - undefined
The Dorcan Academy
09.2011 - 05.2016
Skills
- Customer service
- Microsoft office proficiency
- Appointment scheduling
- Multitasking efficiency
- Visitor management
- Record keeping
- Reception area maintenance
- Time management
- Client confidentiality understanding
- Customer relationship building
- Conflict resolution
- Patient registration
- Invoice processing
Custom
In my spare time I am an active person, I enjoy going to the gym and walking. I have recently starting running and am hoping to enter into a race in 2025! I have recently found a love for DIY and painting.
Affiliations
- In my spare time I am an active person, I enjoy going to the gym and walking. I have recently starting running and am hoping to enter into a race in 2025! I have recently found a love for DIY and painting.
Timeline
Receptionist and Administrator
Estcourt House Veterinary Practice
07.2023 - Current
Client Care Team Leader
Eastcott Veterinary Hospital
02.2019 - 07.2023
Level 3 advanced technical diploma in animal management -
Wiltshire College
09.2016 - 07.2018
General Sales Assistant
Matalan
08.2016 - 02.2019
7 GCSE’s including GSCE English Literature (B) and GSCE Mathematics (C) - undefined
The Dorcan Academy
09.2011 - 05.2016
BTEC Sport Studies - undefined
The Dorcan Academy
09.2011 - 05.2016
Cambridge Nationals ICT - undefined
The Dorcan Academy
09.2011 - 05.2016
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