Daniella O'Connell
London
Summary
Analytical Criminology undergraduate with experience in research, security, customer service, and stakeholder engagement. Demonstrated ability to assess situations and gather information effectively under pressure. Committed to public service with a focus on delivering results through professional interaction and an investigative mindset.
Overview
4
4
years of professional experience
Work History
Research Assistant
London South Bank University
London
04.2025 - 05.2025
- Supported academic research projects by collecting, organising, and analysing data to ensure comprehensive findings.
- Ensured accuracy and attention to detail in handling research information, contributing to reliable outcomes.
- Engaged professionally with participants, helping to create a positive and comfortable interview environment.
- Balanced research responsibilities alongside university commitments while consistently meeting deadlines.
- Facilitated successful completion of project objectives through effective organisation and clear communication with team members.
Steward
APS Security
London
09.2022 - 03.2023
- Monitored venues and identified potential security risks, demonstrating strong observational skills and situational awareness.
- Responded calmly and professionally to incidents, helping maintain a safe environment for customers and staff.
- Produced accurate incident reports and communicated effectively with colleagues and management.
- Managed challenging situations and individuals using conflict-resolution and de-escalation techniques.
- Applied sound judgement when assessing situations and determining appropriate action.
Front of House Team Member
Cosmo buffet restaurant
London
10.2021 - 05.2022
- Provided outstanding customer service in fast-paced hospitality environment, contributing to positive guest experiences.
- Worked closely with team members to optimise restaurant operations and elevate customer satisfaction.
- Facilitated effective communication with customers, colleagues, and management, ensuring seamless service delivery and enhancing overall operations.
- Worked efficiently under pressure during busy periods while maintaining professionalism.
- Enhanced communication abilities while interacting with diverse customers in a busy environment.
Education
Bachelor of Science - Criminology
London South Bank University
City of london01-2026
Skills
- Research, data collection, and analysis
- Data analysis
- Report writing
- Written and verbal communication
- Critical thinking
- Risk assessment
- Time management and organisation
- Conflict resolution
Timeline
Research Assistant
London South Bank University
04.2025 - 05.2025
Steward
APS Security
09.2022 - 03.2023
Front of House Team Member
Cosmo buffet restaurant
10.2021 - 05.2022
Bachelor of Science - Criminology
London South Bank University