Summary
Overview
Work history
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Daniella Klitides

London

Summary

Accomplished retail professional with a strong focus on customer service excellence and sales. Demonstrates expertise in point of sale operations, cash handling, and inventory management. Skilled in visual merchandising and loss prevention strategies, ensuring optimal store performance. Proficient in EPOS systems, CRM software, and data entry in Excel, with a keen eye for detail in retail reporting and KPIs. Adept at problem solving and conflict resolution, fostering positive customer relationships and team leadership. Committed to leveraging skills in compliance awareness and executive presentation to drive business success. Offering strong ability to lead teams with confidence and clear communication. Knowledgeable about strategic planning, problem solving, and decision-making. Ready to use and develop leadership, project management, and organisational skills in Assistant roles.

Overview

9
9
years of professional experience
1
1
Certification

Work history

Volunteer retail assistant

The Spitalfields Crypt Trust charity
London
09.2025 - Current
  • Delivered exceptional customer service by addressing inquiries and providing product information.
  • Maintained visually appealing merchandise displays to elevate shopping experience.
  • Completed opening and closing duties in line with established schedule.
  • Processed transactions accurately using point-of-sale systems, minimising
  • Collaborated with team members to ensure clean and welcoming retail environment.
  • Handled customer complaints effectively, enhancing client relations significantly.
  • Assisted shoppers in locating desired products, improving overall retail satisfaction.
  • Identified discrepancies in stocks through regular inventory management.
  • Demonstrated product usage and features to customers.
  • Organised displays to promote inventory and encourage customer purchases.
  • Accepted card, cash and cheque payments in POS register system.

Insurance Executive – Sales, Underwriting & Customer Service

Sacos Life Assurance Ltd
Victoria , Seychelles
04.2020 - 06.2025
  • Processed and approved over 250 client proposals annually, ensuring data integrity and accuracy.
  • Negotiated terms with brokers and clients, contributing to USD 136K annual sales target.
  • Delivered exceptional customer service by managing high volumes of enquiries and handling sensitive transactions.
  • Supported process improvements and digital record-keeping to enhance efficiency and minimise errors.
  • Developed comprehensive insurance solutions by analysing customer needs and preferences.
  • Implemented effective customer service strategies to improve client satisfaction and retention.
  • Coordinated training sessions for new team members to foster knowledge of insurance products.
  • Cultivated strong relationships with clients through regular follow-ups and personalised service.
  • Developed robust business plans to ensure market competitiveness.

Social Worker

Social Affairs Department (Seychelles)
Victoria, Seychelles
06.2019 - 03.2020
  • Delivered frontline support to children and families, employing strong interpersonal and de-escalation skills.
  • Conducted thorough home visits and risk assessments to ensure safeguarding and compliance.
  • Facilitated multi-agency liaison for coordinated service delivery across various sectors.
  • Maintained accurate case records and generated clear reports for stakeholders.
  • Developed comprehensive support plans addressing mental health and social challenges.
  • Collaborated with multidisciplinary teams to enhance service delivery and advocate for clients.
  • Responded calmly to crises, effectively managing emergency situations.
  • Oversaw multiple social work cases, directing assessments and conducting interviews.
  • Managed over 100 cases per month.

Quality Controller

Societe De Controle Maritime
Victoria , Seychelles
05.2018 - 09.2018
  • Supervised operations to ensure compliance with quality control standards.
  • Maintained accurate documentation to support operational integrity.
  • Trained staff to enhance punctuality and adherence to procedures.
  • Ensured compliance with quality standards through rigorous inspections and assessments of maritime operations.
  • Collaborated with operational teams to identify areas for improvement and implement corrective measures.
  • Developed and maintained quality control procedures to enhance efficiency and accuracy of assessments.
  • Trained and mentored junior staff on best practices in quality control and safety protocols.
  • Assisted in preparing detailed reports on quality findings and recommendations for management review.
  • Ensured adherence to safety regulations whilst carrying out tasks, maintaining safe work environments for all staff members.

Trainee Counsellor

National Council for Children
Victoria , Seychelles
03.2017 - 01.2018
  • Conducted client intakes and one-to-one sessions, ensuring accurate client records and portfolios.
  • Developed essential communication and active listening skills for customer-facing retail roles.
  • Provided guidance and support to children and families experiencing emotional difficulties.
  • Developed and implemented tailored counselling plans to address individual needs and challenges.
  • Conducted assessments to evaluate children's mental health and wellbeing, ensuring appropriate interventions.
  • Facilitated workshops and group therapy sessions aimed at enhancing social skills and resilience.
  • Maintained accurate and confidential records of client interactions and progress throughout counselling.
  • Participated in continuous professional development to stay current with best practices in child counselling.
  • Engaged in regular supervision meetings to ensure optimal client care standards.
  • Developed personalised treatment plans to assist in overcoming personal challenges.
  • Facilitated group therapy sessions, encouraging open discussions and emotional growth.

Education

BSc (Hons) - Social Work

University of Seychelles
Seychelles
09.2014 - 09.2018

Foundation - Insurance

The Guy Morel Institute
Seychelles
06.2020 - 11.2020

Supervisory Skills - Aspiring Supervisors

The Guy Morel Institute
Seychelles
11.2023 - 12.2023

Diploma - Cognitive Behavioural Therapy

Alison
UK
10.2024 -

Skills

  • Customer service excellence
  • Sales and upselling
  • Inventory management
  • Visual merchandising
  • Returns processing
  • Loss prevention strategies
  • Customer relationship management
  • Team leadership
  • Retail reporting and KPIs
  • Problem solving and conflict resolution
  • Adaptability to retail technology
  • EPOS systems proficiency
  • CRM software proficiency

Certification

Training: Life, Critical Illness, Disability Underwriting & Claims (EARe); Customer Service Workshop (Across Works) Supervisory Skills for Aspiring Supervisors (The Guy Morel Institute) Foundation in Insurance

Affiliations

  • Reading fictional and non fictional books, listening to music and exploring new places

References

Available for immediate start. Flexible with shifts including evenings and weekends. 

Timeline

Volunteer retail assistant

The Spitalfields Crypt Trust charity
09.2025 - Current

Diploma - Cognitive Behavioural Therapy

Alison
10.2024 -

Supervisory Skills - Aspiring Supervisors

The Guy Morel Institute
11.2023 - 12.2023

Foundation - Insurance

The Guy Morel Institute
06.2020 - 11.2020

Insurance Executive – Sales, Underwriting & Customer Service

Sacos Life Assurance Ltd
04.2020 - 06.2025

Social Worker

Social Affairs Department (Seychelles)
06.2019 - 03.2020

Quality Controller

Societe De Controle Maritime
05.2018 - 09.2018

Trainee Counsellor

National Council for Children
03.2017 - 01.2018

BSc (Hons) - Social Work

University of Seychelles
09.2014 - 09.2018

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Daniella Klitides