Daniella Gauci
Cardiff
Summary
I am an experienced and compassionate Level 3 Complementary Therapy practitioner specializing in aromatherapy, reflexology, and massage. I am passionate about holistic wellbeing and incorporate these therapies into my own daily life, which fuels my genuine commitment to helping others achieve balance and natural healing. I take pride in working closely with a small number of personal clients to create customized treatments that address their unique needs and promote relaxation and overall wellness. Always eager to grow, I am preparing to expand my skillset through further training. I am excited to bring my empathy, dedication, and hands-on approach to a wellness center where personalized care and meaningful client connections are valued.
Overview
20
20
years of professional experience
Work history
Warehouse assisstant
UPS
Cardiff
2023.07 - Current
- Facilitated fluid operations with cooperative teamwork.
- Improved warehouse efficiency by maintaining clean and organised work areas.
- Demonstrated reliability by adhering to scheduled shifts without fail.
- Contributed to achieving targets through consistent hard work.
- Assisted in a positive customer experience by handling queries efficiently.
- Took on additional responsibilities, showing flexibility and commitment.
Customer support specialist
SSE
Cardiff
2006.05 - 2023.08
- Developed personalised solutions to ensure customer satisfaction at all times.
- Maintained updated knowledge of product offerings to provide accurate information to customers.
- Utilised various CRM systems to improve efficiency.
- Deescalated tense situations tactfully, maintaining professionalism at all times.
- Conducted frequent follow-ups to ensure complete resolution of issues and overall customer satisfaction.
- Provided feedback on customer interactions to enhance company's products and services.
- Trained new team members, ensuring high-quality customer support.
Education
VTCT Level 3 - Complementery therapy
CAVC
Cardiff 2025.09 -
Skills
- Swedish massage technique
- Ethics and professionalism
- Reflexology expertise
- Holistic approach
- Use of aromatherapy
- Respectful boundaries
- Empathic understanding
- Client-centred practice
- Excellent customer care
- Booking management
- Wellness focus
- Calming presence
Affiliations
- nature
- wellness
- keeping fit
- family
References
References available upon request.
Timeline
VTCT Level 3 - Complementery therapy
CAVC
2025.09 -
Warehouse assisstant
UPS
2023.07 - Current
Customer support specialist
SSE
2006.05 - 2023.08