Summary
Overview
Work history
Education
Skills
Timeline
Generic

Daniella Adam

Gloucester ,Gloucestershire

Summary

I am a self disciplined, approachable and caring minded individual, with a thirst to learn and develop new skills. I am seeking a full time position to utilise my proven communication skills and strong work ethic within your business. Highly organised and self-motivated professional with a strong ability to meet deadlines and manage time effectively. Demonstrates exceptional problem-solving skills, attention to detail, and innovative thinking. Reliable team player with a professional telephone manner, known for patience, caring nature, and motivation.

Overview

1
1
year of professional experience
26
26
years of post-secondary education

Work history

Reservations agent

Just go holidays
Cheltenham , Gloucestershire
02.2025 - Current
  • Interacted professionally with clients to build rapport and trust.
  • Managed complex bookings with attention to detail and professionalism.
  • Kept up-to-date records of bookings, ensuring accuracy at all times.
  • Catering for customers needs
  • Patience
  • Meeting customer expectations and requirements
  • Professional phone manner
  • Hitting sales to earn commission
  • Selling travel insurance
  • Processed payments and online bookings with zero error.
  • Resolved complaints, cancellations and refunds with mutually beneficial solutions.
  • Processed travel deposit and balance payments accurately, maintaining records of receipt.

Education

A-Levels - Uniformed protective services

Hartpury College
Hartpury, Gloucestershire
09.2023 - 09.2025

GCSEs - Maths

Chosen Hill school
Gloucester, Gloucestershire
09.2018 - 07.2023

GCSEs - English Language

Chosen Hill School
Gloucester
09.2018 - 07.2023

GCSEs - Science

Chosen Hill School
Gloucester
09.2018 - 07.2023

GCSEs - Health and Social care

Chosen Hill School
Gloucester
09.2018 - 07.2023

GCSEs - Sports science

Chosen Hill school
Gloucester
09.2018 - 07.2023

Skills

  • Problem solving
  • Team player
  • Patient
  • Punctual with time management
  • Organised
  • Self motivated
  • Innovative
  • Professional telephone manner
  • Meeting deadlines
  • Caring
  • Motivation
  • Reliable
  • Attention to detail

Timeline

Reservations agent

Just go holidays
02.2025 - Current

A-Levels - Uniformed protective services

Hartpury College
09.2023 - 09.2025

GCSEs - Maths

Chosen Hill school
09.2018 - 07.2023

GCSEs - English Language

Chosen Hill School
09.2018 - 07.2023

GCSEs - Science

Chosen Hill School
09.2018 - 07.2023

GCSEs - Health and Social care

Chosen Hill School
09.2018 - 07.2023

GCSEs - Sports science

Chosen Hill school
09.2018 - 07.2023
Daniella Adam