Daniella Adam
Gloucester ,Gloucestershire
Summary
I am a self disciplined, approachable and caring minded individual, with a thirst to learn and develop new skills. I am seeking a full time position to utilise my proven communication skills and strong work ethic within your business. Highly organised and self-motivated professional with a strong ability to meet deadlines and manage time effectively. Demonstrates exceptional problem-solving skills, attention to detail, and innovative thinking. Reliable team player with a professional telephone manner, known for patience, caring nature, and motivation.
Overview
1
1
year of professional experience
26
26
years of post-secondary education
Work history
Reservations agent
Just go holidays
Cheltenham , Gloucestershire
2025.02 - Current
- Interacted professionally with clients to build rapport and trust.
- Managed complex bookings with attention to detail and professionalism.
- Kept up-to-date records of bookings, ensuring accuracy at all times.
- Catering for customers needs
- Patience
- Meeting customer expectations and requirements
- Professional phone manner
- Hitting sales to earn commission
- Selling travel insurance
- Processed payments and online bookings with zero error.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Processed travel deposit and balance payments accurately, maintaining records of receipt.
Education
A-Levels - Uniformed protective services
Hartpury College
Hartpury, Gloucestershire 2023.09 - 2025.09
GCSEs - Maths
Chosen Hill school
Gloucester, Gloucestershire 2018.09 - 2023.07
GCSEs - English Language
Chosen Hill School
Gloucester 2018.09 - 2023.07
GCSEs - Science
Chosen Hill School
Gloucester 2018.09 - 2023.07
GCSEs - Health and Social care
Chosen Hill School
Gloucester 2018.09 - 2023.07
GCSEs - Sports science
Chosen Hill school
Gloucester 2018.09 - 2023.07
Skills
- Problem solving
- Team player
- Patient
- Punctual with time management
- Organised
- Self motivated
- Innovative
- Professional telephone manner
- Meeting deadlines
- Caring
- Motivation
- Reliable
- Attention to detail
Timeline
Reservations agent
Just go holidays
2025.02 - Current
A-Levels - Uniformed protective services
Hartpury College
2023.09 - 2025.09
GCSEs - Maths
Chosen Hill school
2018.09 - 2023.07
GCSEs - English Language
Chosen Hill School
2018.09 - 2023.07
GCSEs - Science
Chosen Hill School
2018.09 - 2023.07
GCSEs - Health and Social care
Chosen Hill School
2018.09 - 2023.07
GCSEs - Sports science
Chosen Hill school
2018.09 - 2023.07