- Motorsport Photography
- Motor Racing
- Cooking
- Karting
- Track Days
Daniel James Walton
Burnley,Lancashire
Summary
Results-driven Parts Manager with expertise in inventory management and supplier collaboration. Implements efficient stock control systems, minimising wastage and optimising stock levels. Cultivates strong relationships with key suppliers to secure favourable terms and enhance service delivery. Dedicated Parts Manager skilled in enhancing customer satisfaction through effective issue resolution and technical support. Assists customers in selecting the correct parts, ensuring positive experiences and loyalty. Utilises upselling techniques to drive sales and meet demand trends. Experienced professional demonstrating strengths in inventory oversight and procurement strategies. Adapts to changing demands through effective negotiation and relationship-building skills. Committed to delivering timely service and maintaining high standards in parts management. Dependable Parts Advisor skilled in researching and sourcing products to meet customer needs. Hard working employee with strong technical skills and extensive product knowledge. Experienced retail professional with a background in the automotive industry. Skilled in logistics and procurement within customer service environment. Successfully problem solves and works collaboratively with wider team.
Overview
19
19
years of professional experience
Work History
Parts Manager
Hartech Automotive
Bolton, Lancashire
04.2007 - 03.2023
- Negotiating costs and securing quantities.
- Inventory management and oversight.
- Collaborating with suppliers.
- Implementing components, systems, and procedures.
- Collaborating with colleagues to complete tasks.
- Developed relationships with key suppliers, establishing favourable terms and prompt issue resolution.
- Analysed sales patterns, adjusting stock levels to meet anticipated demand and trends.
- Utilised upselling skills and in-depth product knowledge to increase sales.
- Implemented an efficient stock control system, minimising wastage and reducing excess stock.
- Managed shipping and receiving of parts, ensuring timely delivery to customers and the workshop.
- Assisted customers in selecting the correct parts for their vehicles, enhancing customer satisfaction and loyalty.
- Handled phone, email, and website enquiries using [Software] to resolve concerns, issues, and complaints while ensuring exceptional customer service.
Parts Advisor
Porsche Centre Bolton
Bolton, Lancashire
02.2004 - 04.2007
- Ordered parts from suppliers based on Service Department and customer requests.
- Maintained an organised and clean parts department, ensuring easy access and retrieval of stock.
- Delivery and representation responsibilities to enhance business growth.
- Produced quotes, collected payments and provided invoices for purchase of parts, delivering reasonable prices.
- Developed sound knowledge of different parts through ongoing training and development.
- Liaised between customers and mechanics, ensuring clear communication of parts requirements and availability.
- Resolved customer complaints regarding parts, offering replacements or refunds to maintain high service standards.
- Managed trade and retail counter, providing expert product knowledge on different brand parts to highlight and compare benefits and features.
- Provided technical advice and support to customers, helping them understand the function and compatibility of parts.
- Assisted in annual stocktaking through counting, record-keeping and documenting.
- Coordinated with suppliers to place orders for parts, negotiating prices and delivery times to meet workshop schedules.
- Actively monitored inventory and reported low stock to management to replenish levels.
Education
Bachelor of Business Administration - Business
Blackburn College
Lancashire2000
Skills
- Inventory management
- Supplier collaboration
- Parts ordering
- Customer relationship management
- Sales analysis
- Stock control
- Technical support
- Negotiation strategies
- Upselling techniques
- Issue resolution
- Parts identification
- Cost management
- Team collaboration
- Customer service
- Product knowledge
- Positive attitude
- Parts identification knowledge
- Creative thinking
- Patience and empathy
- Customer relations
- Parts procurement
- Automotive parts knowledge
- Decision making
- Stock control systems
- Parts order picking
- Active listening
- Warehouse operations
- Verbal communication skills
- Reliability and punctuality
- Microsoft Excel inventory
- Product ordering
- Relationship-building
- Quality Control
- Strategic sourcing
- Correct part identification
- Time efficiency
Interests
Timeline
Parts Manager
Hartech Automotive
04.2007 - 03.2023
Parts Advisor
Porsche Centre Bolton
02.2004 - 04.2007
Bachelor of Business Administration - Business
Blackburn College