Daniel James Calvert

• Working in British Airways Intergrated Operations Control Centre.
• Complete oversight of Flight Crew resource on the day and through day + 2 operations.
• Aid senior leadership by recommending corrective actions and improvements to company operations to ensure a seamless day to day operation.
• Management of 1000s of Flight Crew rosters ensuring they are safe and legal to fly our aircraft.
• Detailed understanding of established rules and company agreements put in place to ensure British Airways operates as per CAA regulations
• Communicate effectively with team members to ensure collaborative working to achieve common goals and targets to meet punctuality and performance goals.
• Working on punctuality to ensure compliance with EU261

• Alongside my day role I have taken on the responsibility of being a Lead Line trainer accountable for the training of a team of 50
• Writing training material to comply with new rules, ensuring it Is regularly audited and kept up to date
• Delivering induction, initial and continuous on the job training
• Managing diary of training team ensuring equalisation and that all trainers are recent
• Attend assurance meetings and ensure compliance for CAA audits on British Airways
• Complied strictly with company policies whilst developing and executing all training initiatives.
• Arranged training to bridge learning gaps and increase department capabilities.
• Championed continuous improvement and growth mindset through positive learning.

• Managing key operational areas including Check-in, Flight Connections, Arrivals
• Leading the above wing operation on flight departures while working to tight, time critical deadlines in a safety driven operation.
• Leading by example and upholding the BA values and ensuring team members were working to the service standard expected of them
• Dealing with customer complaints and rectifying issues to provide first contact resolution and provide positive customer engagement
• Built back the customer operation after Covid pandemic, adapting to new ways of working.

• Responsible for the safe and punctual handling of all Customer process at Heathrow, Terminal 5, including check-in and boarding of flights
• Ensuring Customers meet regulatory requirements prior to travel, whilst providing exceptional, world leading Customer service.
• Alngside my role I became an ambassador for BA apprentices and promoted them at corporate events speaking at forums and using my LinkedIn network to raise awareness for apprenticeships.

• Assisting in my family run business to maintain clients garden maintenance as well as performing necessary admin, communication and Customer support.
• I assisted from a young age 14 working during my own school holidays to earn extra money.

• Assisting the flow of Customers throughout the store and providing a high-level service to positively promote products
• Supporting customers in their browse of products as well as manage and support the running of the store.

A family enterprise evolving from the accumulation of a flock of sheep which later developed into a cooperative. I assisted regularly with the upkeep and maintenance of a flock of surplus 100 sheep. This was a set up to teach agriculture to the locals in my village. We regularly held open days giving people the opportunity a first hand insight into farming and the joys it can bring.

This family set top allowed me to become very self sufficient and have a better understanding and appreciation as to where things come from and the processes behind them.