Daniel Jacobs
Bourne End,UK
Summary
My background originates in hospitality, and watersports. This has ranged from high end hotels, dive boats, research vessels and luxury sail boats.
Thus enabling me to develop a high level of customer service, whilst building strong interpersonal relationships. I consider myself to be highly proactive in all areas of both professional and personal life. I am hard working, organized and ambitious.
Personal attributes are:
Highly organized,
Affable
Team player,
Strong team leading abilities,
Confident in decision making and problem solving,
Very laid back and easy to talk to.
Offering strong leadership, communication, and problem-solving abilities. Knowledgeable about team collaboration, project management, and customer relations. Ready to use and develop organizational, strategic planning, and interpersonal skills in any role.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Manager
Louma
01.2023 - 07.2025
- Responsibilities were:
- Day to day running of retreat for up to 30 HNW clients. this included running of the restaurant, spa, vineyards, farm.
- Duties ran from:
- Driving luxury vehicles
- Day to day running of bar and restaurant
- Ensuring high levels of guest satisfaction
- Staff procurement and training
- Property management
- Working with contractors
- Opening and closing procedures
- Banking
- Stock ordering
- Creating SOPs
- Writing Policies
- Health and safety Management
- First aid/fire marshal management
- Business management
- Staff delegation
- Up sale in all areas of business
- Reaching targets
- Promotions
Deckhand/detailer
X-Yachts
, Uk
06.2023 - 01.2024
- Responsibilities were:
- Daily maintenance of luxury sail yachts.
- Driving company vehicles to numerous sites
- Cleaning
- Waxing
- Polishing
- Bilge cleaning
- Plumbing maintenance
- Bow thruster and engine maintenance
- Teak restoration
- Anti fouling
- Boat moving
- Demonstrated high levels of physical fitness through demanding manual labour tasks on deck.
- Collaborated with team members, promoting a harmonious working environment on board.
- Executed line handling duties whilst docking or departing ports, aiding in seamless operations.
- Maintained cleanliness of the vessel with routine scrubbing and polishing duties.
Freelance Scuba Instructor/ Dive sales
Malta
02.2017 - 06.2023
- Responsibilities were:
- Driving company vehicles to multiple sites, daily
- Boat piloting
- Data entry
- Teaching all PADI Courses
- Teaching Emergency First Response courses
- Qualifying students once they passed the course criteria
- Collecting and dropping of clients from hotels before and after dives.
- Guiding dives
- Giving safety briefings and being fully responsible for everyone's safety whilst on and underwater
- Equipment maintenance
- Up selling PADI courses
- Selling and Upselling equipment
- Applying first aid when needed
- Ensuring customer satisfaction and safety at all times
Hostel Assistant/ Guide
Bura Surf House-Portugal
03.2014 - 09.2015
- Responsibilities were:
- Collect guests from airports, bus terminals and taxi stations.
- Greet and be hospitable
- Check guests into the Hostel
- Give guests a tour of the premises and local area
- Be on hand for any guest questions/complaints or any other needs
- Host evening entertainment, such as BBQs, music nights, pool parties.
- Primary first aider
- Ensuring guests made the most out of there holiday by organising daily excursions to the local areas.
Property Maintenance
Private Household
11.2013 - 02.2014
- Responsibilities were:
- Ensuring property was kept to the owners high standards at all times
- Working with external maintenance teams
- Organizing external teams to come out to the property for any works that needed doing
- Ensuring staff were trained up to the customers high standards
- Knowing what needs doing before it needed doing
- Keeping records of all works completed on the property
- Works included:
- Basic plumbing
- Driving luxury vehicles to multiple sites for the owner
- All garden works
- Jet washing all external surfaces
- Dog walking
- Setting up for events and parties
Deckhand
White Shark Projects
, South Africa
09.2009 - 10.2012
- Responsibilities were:
- Daily trip planning
- Vessel maintenance
- Skippering
- Acting look out
- Refueling
- Cage and engine maintenance
- Diving
- Resolving any issues or complaints by exceeding the guests needs
- Ensured safety on board by performing regular equipment checks and maintenance.
- Assisted with painting and preservation of the vessel to maintain visual appeal and prevent rusting.
- Observed weather conditions, contributing to safe navigation decisions by superiors.
- Adhered strictly to health and safety regulations minimising onboard accidents.
- Participated in emergency drills, ensuring readiness for any situation.
- Carried out minor repairs, increasing longevity of ship's equipment.
- Handled mooring operations to ensure safe docking and undocking of vessels.
- Assisted in navigational tasks for smooth sailing.
Hotel Manager/ Chef
The Inn on the Green-UK
01.2008 - 12.2009
- Responsibilities were:
- During my time here, I was often required to go into central London, to both the Sanctum Soho Hotel and the Embassy Club to run shifts due to staff shortages.
- Responsibilities were:
- Responding to telephone and online booking enquiries for either the restaurant, hotel or events.
- Meeting and greeting guests, ensuring they have everything they need for their stay
- Ensuring all rooms, communal areas, dining room, bar, rest rooms, reception, kitchen and outdoor areas were clean and presentable at all times.
- Regular meetings with the housekeeping teams, kitchen staff and FOH staff, to ensure the highest standards are being met at all times, and to deal with any issues that may come up.
- Holding regular one to one's with staff to track their progress and for staff to raise any concerns.
- Resolving any issues that occurred, ranging from:
- The wrong deliveries being sent from suppliers
- Staff not showing up
- Customer complaints
- Local residents complaints due to noise levels from weddings
- Rubbish bins not being collected
- Staff cover due to sickness
- Maintenance issues
- Staff training
- Serving of food and drink
- Stock management
- Rotas
- Menu planning
- Cellar management
- Banking
- Cashing up
- Ensuring food hygiene regulations were being followed
- Ensuring health and safety regulations are followed
Education
Diploma in Business -
White Oak
Uk 01.2016 - 01.2017
NVQ level 2 - Catering and hospitality
Henley College
Henley08.2012
GCSEs - English, Math's, French, Business Studies, Sports
Claire's Court School
Maidenhead 01.2003 - 01.2004
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House Prep School
01.1994 - 01.2000
Skills
- Customer service
- Maintenance
- Management
- Inspiring motivation
- Effective delegating
- Ethical conduct
- Interpersonal effectiveness
- Diplomatic communication
- Leadership in diverse environments
- Resourcefulness
Languages
French
Intermediate
B1
English
Advanced
C1
Spanish
Beginner
A1
Certification
- PADI Scuba Instructor
- RYA Powerboat Level 2
- RYA PPR
- VHF SRC
- ML5
- BCU Level 1 Instructor
- Driving Licence
- First Aid Certification
- BCU 2 Star Sea and white water
- PADI Rescue Diver
- Level 2 Food Hygiene Certificate
- Emergency First Response Instructor
- PADI Divemaster
Custom
22
Personal Information
Industry: Hospitality & Tourism
Scuba diving, fishing, body boarding, cooking
PADI Scuba Instructor
Keen fisherman
References
References available upon request.
Timeline
Deckhand/detailer
X-Yachts
06.2023 - 01.2024
Manager
Louma
01.2023 - 07.2025
Freelance Scuba Instructor/ Dive sales
Malta
02.2017 - 06.2023
Diploma in Business -
White Oak
01.2016 - 01.2017
Hostel Assistant/ Guide
Bura Surf House-Portugal
03.2014 - 09.2015
Property Maintenance
Private Household
11.2013 - 02.2014
Deckhand
White Shark Projects
09.2009 - 10.2012
Hotel Manager/ Chef
The Inn on the Green-UK
01.2008 - 12.2009
GCSEs - English, Math's, French, Business Studies, Sports
Claire's Court School
01.2003 - 01.2004
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House Prep School
01.1994 - 01.2000
NVQ level 2 - Catering and hospitality
Henley College
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