Daniel Henry

• Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
• Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
• Demonstrated product usage and key technical features to Sky customers.
• Delivered commercially responsible decisions in every interaction to meet needs of customer and business.
• Drove revenue growth by making customers aware of current promotions and applying effective cross-selling strategies.

I continue to build innovative design content for my main portfolio website: www.danielhenry3d.com . Additionally I also found / planned various ways in which I could therefore launch & develop my own long term design empire called DEFIN3D. Furthermore I have launched my clothing brand online, named DEFIN3INK LTD [D3K] (www.defin3ink.com) alongside my brother Jermaine via Instagram: (@defin3ink). Whilst also continuing to research current and emerging art and graphic design technologies & online competitors through Social media.

• Helped Produce digital advertising content to showcase products and heighten brand engagement (Pre-visualisations for a Crep Protect Channel 4 TV Advert).
• Developed & created consistent design templates for Crep Protect's Instagram Feed, Crep Daily Stories & weekly Newsletters,
• Applied design guidelines & followed Brand fundamentals when selecting typography, colour and layout.
• Designed early mock ups for key merchandise such as the Lanyards, CrepXtreme E-Sports Team Uniform & the Crep Boxing Arcade Machine Wraps.
• Appeared in The Crep Cure (Sneaker Cleaning) Advertisement for Footlocker.

• Refilled and rotated items on shelves to maintain well-stocked inventory.
• Followed merchandising guidelines to present visually appealing product displays.
• Lifted and manoeuvred boxes weighing up to several pounds.
• Offered product samples, answered questions and helped customers find groceries.
• Continuously maintaining a positive customer-focused shopping environment by greeting and responding to all customers in a timely & friendly manner.

• Prioritize "guaranteed service" parcels, segregating them as appropriate.
• Unload parcels from vehicles maintaining a high activity level whilst using safe working methods.
• Ensuring that packages are fully handled and stored to avoid damage.
• Assist in the electronic scanning of all packages using a handheld scanner.
• Comply with Company & Health and Safety regulations to furthermore ensure a safe / stable working environment.
• PC Data Key Entry - Entered numerical data (parcel invoices) into the UPS databases in a timely and accurate manner.
• Operational X-Ray Screener Training - Passed and completed the Redline Assured Security X-Ray Screener course.

• I sorted and rearranged a variety of parcels following Royal Mail's warehouse guidelines.
• Helped to load and unload various delivery vans per shift.
• Assisted the parcel arrival team to complete all the necessary logs and paperwork assigned to the team.
• Communicated with the courier dispatchers and lead warehouse department managers, generally regarding prioritised incoming / outgoing First Class International delivery orders.

• Presented projects to internal clients.
• Designed character samples for an upcoming digital card game called Battle Bugz.
• I was also introduced to key members of the Miniclip team such as the lead game developer (coder) and various game designers which was amazing, as they gave me useful advice on how and why they joined the gaming industry.
• Additionally I developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.