Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
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DANIELE ALTAMURA

Edinburgh,Scotland

Summary

A dynamic, focused and hard-working person with 15+ years of experience in the hospitality industry who enjoys paying great attention to details.

A self-starting person who has lots to offer in terms of enthusiasm, customer engagement, staff development and operational efficiency. Successfully trained 50+ members of staff over the years.

Passionate about supporting and inspiring employees, cultivating a constructive and collaborative atmosphere within the team.


Overview

7
7
years of professional experience

Work history

Assistant Restaurant Manager

Oliviero Italian Restaurant
Edinburgh, Scotland
10.2018 - 08.2025
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Coordinated accurate order processing by engaging directly with suppliers.
  • Optimised staff rota to guarantee sufficient coverage during peak hours.
  • Managed a team of 15+ floor staff members at a time during the famous Fringe Festival in August in Grassmarket.
  • Created a positive work environment, resulting in higher employee morale.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Worked under pressure efficiently during busy periods, ensuring uninterrupted service.
  • Trained new staff members, promoting consistent service standards across the team.
  • Conducted inventory checks for smooth operation of the restaurant.
  • Enhanced dining experience with exceptional attention to detail.
  • Resolved any issues between the kitchen and floor staff swiftly, resulting in harmony within the team.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Created team building initiatives to encourage upselling and meet revenue targets.


Delivery Driver

Amazon
Bathgate, West Lothian
11.2020 - 03.2022
  • Loaded and unloaded vehicles safely, preventing injuries or accidents.
  • Adapted to changing road conditions quickly ensuring safe and timely deliveries.
  • Coordinated delivery schedules for optimum time management.


Pizza Chef

Zizzi
Edinburgh, Scotland
06.2018 - 09.2018
  • Enhanced customer satisfaction by delivering well-presented and tasty pizzas.
  • Handled multiple orders simultaneously without error, demonstrating excellent multi-tasking abilities.
  • Maintained cleanliness in the kitchen, contributing to a hygienic work environment.

Education

A-Levels - Accountant

Liceo Galileo Galilei
Nizza Monferrato, Italy
09.2004 - 06/2009

Skills

  • Punctual, always on time
  • Multi-Tasking mastery
  • Ability to adapt to fast-paced environment
  • Understanding of restaurant operations
  • Proactive attitude
  • Friendly , polite and approachable
  • Effective delegator
  • Customer relationship management
  • Conflict resolution
  • Inventory Management
  • Ability to work under pressure


Affiliations

  • Sport
  • Music
  • Travelling
  • Wine

Languages

English
Advanced
Spanish
Intermediate
Italian
Native

Timeline

Delivery Driver

Amazon
11.2020 - 03.2022

Assistant Restaurant Manager

Oliviero Italian Restaurant
10.2018 - 08.2025

Pizza Chef

Zizzi
06.2018 - 09.2018

A-Levels - Accountant

Liceo Galileo Galilei
09.2004 - 06/2009

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DANIELE ALTAMURA