Fátima Daniela Oliveira Tavares
Restaurant Supervisor
London
Summary
Dedicated Restaurant Supervisor with experience in restaurant management, inventory management and customer service. Friendly and hardworking communicator with proven success analysing operations to improve efficiency and quality of service. Develops comprehensive business plans to promote profitable sales.
Overview
9
9
years of professional experience
Work history
Restaurant Supervisor
Fundamental Hospitality
London, Uk
04.2024 - Current
- Trained new staff members, leading to improved service standards.
- Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
- Managed inventory to avoid shortages and reduce waste.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
- Established effective communication channels between front and back of house teams for smoother operation.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Oversaw on-site event operations, managing staff to deliver exceptional guest experiences.
- Participated actively in regular training sessions aimed at enhancing knowledge about food allergies.
Head Waitress
Sexy Fish
London
05.2021 - 04.2024
- Trained staff on best practices to achieve optimal productivity
- Calmly managed customer disputes and complaints in line with guidelines, de-escalating heated situations and ensuring customer satisfaction.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Checked in with customers during meals, ensuring orders were received correctly and met guests' expectations.
- Served high volumes of guests in fast-paced service environments, delivering exceptional customer care throughout.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Assisted customers with food and drink selection, offering knowledge of current specials and possible menu adaptations.
Head Waitress
The Ivy Collection
City of London
09.2019 - 10.2020
- Led a team of waitstaff to deliver outstanding levels of product and service to an average of 200 guests per shift.
- Professionally handled customer complaints, swiftly resolving issues to maintain customer satisfaction.
- Finalised and settled bills, processing payments, warmly farewelling guests to maintain positive impressions.
- Ensured tables were reset efficiently, reducing turnaround times.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Maintained tidy, spotless working areas to create positive, productive environments with minimal risk.
Waitress
Pizza Express
Birmingham
11.2018 - 08.2019
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Quickly recorded transactions in computer system to deliver prompt service.
- Followed all health and safety policies when handling food and beverages to uphold proper standards.
- Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Developed and maintained positive working relationships with others to reach business goals.
- Resolved guest complaints quickly and efficiently.
- Provided friendly and attentive service.
- Received frequent customer compliments for going above and beyond normal duties.
- Inventoried and restocked items throughout day.
Waitress
The Ivy Temple Row
03.2018 - 09.2018
- Take orders drinks orders from guests.
- Check with customers to ensure that they are enjoying their meals, and take action to correct any problems.
- Serve food or beverages to customers, and prepare or serve speciality dishes at tables as required.
- Prepare bills that itemise and total meal costs plus VAT.
- Collect payments from customers.
- Clean tables or counters after customers have finished dining.
- Explained dish components clearly to inform customers' decisions.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
Waitress
Strada
Birmingham
10.2017 - 01.2018
- Check with customers to ensure that they are enjoying their Education meals, and take action to correct any problems.
- Collect payments from customers.
- Prepare bills that itemise and total meal costs plus VAT.
- Take orders from customers for food or drinks.
- Clean tables or counters after customers have finished dining.
- Prepare hot, cold and mixed drinks for customers , and chill bottles of wine.
Food and Beverage Assistant
Marco Pierre White's English Chophouse Birmingham
10.2016 - 10.2017
- Collect payments from guests.
- Write guests food orders on order slips, memorise orders or enter orders into computers for transmission to kitchen staff.
- Check guests identification to ensure that they meet minimum age requirements for the consumption of alcohol.
- Serve food or beverages to guests , and prepare or serve speciality dishes at tables as required.
- Present menus to guests and answer questions about menu items, making recommendations upon request.
- Clean tables or counters after guests have finished dining.
- Prepare hot, cold and mixed drinks for guests, and chill bottles of wine.
- Prepare bills that itemise and total meal costs plus VAT.
- Check with customers to ensure that they are enjoying their meals, and take action to correct any problems.
Education
GCSE -
Birmingham Metropolitan College
Birmingham06.2018
GCSE -
Escola Básica 2° 3° Ciclos Dr Horácio B. Gouveia
Funchal07.2014
Skills
- Top-tier, full-service dining background
- Upselling capability
- Thrives in fast-paced environment
- Flexible schedule capability
- Certificate in food hygiene awareness
- Committed team player
- Guest relations professional
- Quick problem solver
- High energy
- Organised and efficient waiter
- Cash handling expert
- Team leadership
- Strong verbal communication
- Bilingual
Languages
Portuguese
Native language
Spanish
Intermediate
B1
English
Master or proficient
C2
Portuguese
Native
Timeline
Restaurant Supervisor
Fundamental Hospitality
04.2024 - Current
Head Waitress
Sexy Fish
05.2021 - 04.2024
Head Waitress
The Ivy Collection
09.2019 - 10.2020
Waitress
Pizza Express
11.2018 - 08.2019
Waitress
The Ivy Temple Row
03.2018 - 09.2018
Waitress
Strada
10.2017 - 01.2018
Food and Beverage Assistant
Marco Pierre White's English Chophouse Birmingham
10.2016 - 10.2017
GCSE -
Birmingham Metropolitan College
GCSE -
Escola Básica 2° 3° Ciclos Dr Horácio B. Gouveia
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