MS Office
Daniel Andrzej Zimny
Catering And Hospitality Manager/Server
Summary
Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction.
20 years experience in Hospitality/Catering in many sectors from casual dinning through high class hotels and even big banquets for up to 1000 guest's.
Overview
20
20
years of professional experience
4
4
Languages
Work History
Head Waiter/Chef
El Cortador Tapas Bar
09.2014 - Current
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Trained staff members on use of POS system.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Supervised server staff and simultaneously served personal section of tables.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Greeted new customers, discussed specials, and took drink orders.
Kitchen Porter
Burger King
01.2013 - 09.2014
- Operated standard kitchen equipment with focus on safety and sanitation.
- Cleaned and organized kitchen stations to promote team efficiency.
- Plated and presented food following chef requirements.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Learned other teammates' work tasks to train as backup.
- Unloaded food deliveries and stored items in proper locations for easy access.
Cleaning Crew Member
AUSL (Hospital)
07.2011 - 09.2012
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Worked alongside other cleaners to complete jobs in hospital buildings.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Handled equipment, chemicals, and materials properly and with caution.
Waiter
La Pecora Nera
07.2010 - 06.2011
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept server areas clean and stocked to increase efficiency while working tables.
Waiter/Barman
Hotel Le Terme***
03.2010 - 06.2010
- Provided Bar service in the Bar area in the morning and restaurant area during Lunch and evening.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
Waiter
Circle Of Navy*****
10.2008 - 09.2009
- Provided friendly, courteous service to create memorable moments for guests.
- Garnished completed orders and arranged foods to please customers.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Waiter
La Foresta
04.2004 - 09.2008
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Maintained flexible work schedule to meet event needs.
- Arranged linens and table settings according to seating plan and event theme.
- Adjusted service based on customer requests and kitchen readiness.
- Responded to guest inquiries and requests promptly and courteously.
- Worked with banquet manager to coordinate event set up and schedule.
- Set up banquet tables and chairs based on event requirements.
- Served at banquets for up to 200 guests
Education
High School Diploma -
State Prof. Institute For Hospitality And Catering
Rieti 04.2001 -
Skills
Customer Engagement
Software
Fruity Loops
VST
Sound Engineering/Music Production
I am also a musician with passion for creating electronic music with 10 years + experience in Sound Engineering.
Timeline
Head Waiter/Chef
El Cortador Tapas Bar
09.2014 - Current
Kitchen Porter
Burger King
01.2013 - 09.2014
Cleaning Crew Member
AUSL (Hospital)
07.2011 - 09.2012
Waiter
La Pecora Nera
07.2010 - 06.2011
Waiter/Barman
Hotel Le Terme***
03.2010 - 06.2010
Waiter
Circle Of Navy*****
10.2008 - 09.2009
Waiter
La Foresta
04.2004 - 09.2008
High School Diploma -
State Prof. Institute For Hospitality And Catering
04.2001 -
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