Summary
Overview
Work history
Education
Skills
Custom
Quote
Timeline
Generic
Daniela Vierasu

Daniela Vierasu

Hendon, London,Barnet

Summary

Dedicated worker with more than 6 years of experience completing transactions with priority on customer satisfaction. Focused on answering customer questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.

Strong communicator and team player, willing and capable of learning new processes to support overall organisational success.

Overview

7
7
years of professional experience
1
1
year of post-secondary education

Work history

Cashier Manager

Tapuach Zolpo LTD
London
01.2024 - 07.2024
  • Recruited and trained staff members, leading by example to consistently elevate store standards.
  • Delegated tasks based team members' strengths to improve productivity and quality of work.
  • Maintained advanced product knowledge, sharing expertise with team members for improved customer service.
  • Guaranteed delivery of first-class customer service, coaching team members to produce positive outcomes.
  • Motivated and led team members to consistently exceed store sales targets.
  • During Covid-19 time, increased sales by 10% through orders.
  • Greeted customers entering store and responded promptly to customer needs
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Delegated tasks to staff to meet daily service requirements.
  • Dealt with customer complaints and rectified product and service issues.
  • Developed strong customer relationships, resulting in high rate of repeat customers.
  • Remained up-to-date on new products and trends to promote increased sales.

Cashier

Tapuach Zolpo LTD
London Hendon, United Kingdom
06.2018 - 01.2024
  • Receive payments by cash, credit cards, cheques, vouchers.
  • Issue receipts, refunds, credits or change to costumers.
  • Assist costumers by providing information and resolving their complaints.
  • Manage with orders and deliveries and taking orders and payments by phone.
  • Managed over 20 costumer calls per day, regarding products information, complaints, orders.
  • Putting offers in system and labels with offers on shelf.
  • Scan goods and inform costumers of final price of their purchases.
  • Clean equipment, surfaces, change tapes of cash register.
  • Helped customers find specific products, answering questions and offering advice.
  • Helped increasing sales through online platform.
  • Helped customers update accounts, sign up for new services and take advantage of special offers.
  • Answered customer questions, provided store information and escorted to desired store areas.

Cashier

, United Kingdom
03.2017 - 09.2017
  • Receive payments by cash, credit cards, cheques and vouchers.
  • Issue receipts, refunds, credits or change to costumers.
  • Assist costumers by providing information and resolving their complaints.
  • Putting offers in system and labels with offers on shelf.
  • Scan goods and inform costumers of final price of their purchases.
  • Clean equipment, surfaces, change tapes of cash register.
  • Managed over 20 customer calls per day.
  • Greeted customers entering store and responded promptly to customer needs.
  • Completed opening and closing procedures each day.
  • Counted change correctly and issued customer receipts.

Education

Bachelor of Arts - Global Business Management

University of Cumbria
London
06.2023 - 05.2024

Higher National Diploma - Business

Regent College London
London
05.2022

Certificate CRM - Costumer Relationship Management

Training Express
London
10.2021

Certificate Costumer Service Advisor - Costumer Service Advisor

Harley Associates Ltd
London
10.2021

Certificate Costumer Service Skills - Costumer Service

CPD Online College
London
10.2021

Skills

  • Cash register operation
  • Customer assistance
  • Coin counting
  • Cash counting
  • Payment processing
  • Home delivery scheduling
  • Credit card authorisations
  • Product recommendations
  • Credit and cash transactions
  • Order taking
  • Price changes
  • Task delegation
  • Staff rota management
  • Relationship management
  • Refund and exchange processing
  • Customer service training

Custom

I am an energetic,ambitious and adaptable person.

Organisational / managerial skills

-Dedicated,determined,self-motivated with a clear and positive approach to problems solving with calm and responsibility.

-Good interpersonal skills,determined to work in a professional and effectively mode.

Job-related skills

-Able to learn new tasks quickly and proficient in growing costumer relationships.

-Patient person who is prepared to help and listen to what people 's need and requirements are.

-Represents the establishment with a friendly and professional demeanour at all times.

-Positive attitude,hard working,detail oriented.

-Costumer and personal service.

-Basic computer knowledge ,but willing to learn more and be proficient.

Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Cashier Manager

Tapuach Zolpo LTD
01.2024 - 07.2024

Bachelor of Arts - Global Business Management

University of Cumbria
06.2023 - 05.2024

Cashier

Tapuach Zolpo LTD
06.2018 - 01.2024

Cashier

03.2017 - 09.2017

Higher National Diploma - Business

Regent College London

Certificate CRM - Costumer Relationship Management

Training Express

Certificate Costumer Service Advisor - Costumer Service Advisor

Harley Associates Ltd

Certificate Costumer Service Skills - Costumer Service

CPD Online College
Daniela Vierasu