Daniela Sonmez
London
Summary
Seek to work in an environment that will challenge my retail trade experience further, while allowing me to contribute to the continued growth and success of the organisation. Driven and with natural talent for connecting with people, offers strong communication and problem-solving skills tailored for customer interactions. Demonstrates excellence in active listening and conflict resolution, ensuring customer satisfaction. Poised to enhance customer experiences and foster loyalty through attentive and responsive service.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Shop owner/Barista
Son&Mez Ltd
London
03.2022 - Current
- Negotiated pricing deals with suppliers, improving profit margins.
- Hired and trained new staff members for improved team performance.
- Implemented effective marketing strategies, attracting more customers into the shop.
- Ensured compliance with health and safety regulations to maintain safe shopping conditions.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Maintained cleanliness of the café area whilst preparing orders.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Delivered exceptional service to customers for their enjoyment and comfort.
Service Assistant
Toolstation Ltd
London, Greater London
01.2016 - 03.2022
- Assisted customers with product inquiries for enhanced shopping experience.
- Offered helpful advice on product selection, leading to increased sales.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Handled cash transactions accurately, maintaining financial integrity of the till.
Customer Service Supervisor
Toolstation Ltd
02.2014 - 01.2016
- Responsible for opening and closing the shop, banking money and paperwork from the previous day, managing the staff, taking and picking orders for customers, processing returns, and putting away stock from delivery.
Customer Service Supervisor
Screwfix Ltd
12.2011 - 02.2014
- Responsible for customer service, handling cash and banking, managing the staff in the shop floor and warehouse, finishing daily deliveries, stock check and returns, and moving stock.
Customer Service Assistant
Screwfix Ltd
08.2011 - 12.2011
- Responsible for customer service, taking customers orders, putting stock away/deliveries, and checking the stock.
Education
A-Levels - Economics
Alexandru Vlahuta College
Botosani, Romania 09.2004 - 06.2008
Diploma of Higher Education - Finances
Alexandru Ioan Cuza University,
Iasi, Romania 10.2008 - 06.2011
Skills
- Customer relations management
- Fluent in multiple languages
- Multitasking efficiency
- Outgoing and enthusiastic
- Sales techniques
- Product knowledge
- Refund and exchange processing
- Business development
- Outstanding customer service
Affiliations
- Travelling and making connections.
- Practicing fitness.
- Playing music.
Languages
Romanian
Native
Spanish
Beginner (A1)
Custom
Experienced Customer Service Specialist with a demonstrated history of working in the building materials industry. Skilled in Customer Service, Management, Service Recovery, Retail, Employee training and Teamwork.
References
References available upon request.
Timeline
Shop owner/Barista
Son&Mez Ltd
03.2022 - Current
Service Assistant
Toolstation Ltd
01.2016 - 03.2022
Customer Service Supervisor
Toolstation Ltd
02.2014 - 01.2016
Customer Service Supervisor
Screwfix Ltd
12.2011 - 02.2014
Customer Service Assistant
Screwfix Ltd
08.2011 - 12.2011
Diploma of Higher Education - Finances
Alexandru Ioan Cuza University,
10.2008 - 06.2011
A-Levels - Economics
Alexandru Vlahuta College
09.2004 - 06.2008
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