Daniela Scarpellini

Claims handling support within BPS International team, focused on cyber portfolios and new deals.

Coordinated stakeholders across claims process, maintaining clarity from FNOL to settlement.

• Cultivated enhanced customer relationships by managing treaty claims with professionalism and empathy.
• Ensured industry knowledge remains current by tracking emerging trends and developments.
• Analysed reports to provide valuable insights into claim trends.
• Drafted and reviewed service agreements to ensure compliance with local law requirements across various jurisdictions.
• Ensured transparency and visibility in accordance with internal framework through comprehensive audits.
• Oversaw compliance monitoring and reporting for accountability purposes.
• Enhanced service delivery by ensuring timely and accurate responses to customer inquiries.

• Facilitated effective communication and collaboration among internal and external stakeholders whilst processing claims.
• Facilitated cross-departmental collaboration to ensure timely resolution of issues during claim assessments.
• Optimised administration and office procedures to elevate accuracy and efficiency in reserving and payments processes for small business teams.

• Planning and supervising groups of children with different abilities across all years group with weekly catch-up sessions tailored on their needs.
• Worked with 1;1 children to build and develop confidence and self-esteem to further promote academic progress.
• Identified hidden learning gaps by completing baseline assessments in line with school procedures.
• Provided maths and English GCSE preparation tutoring, helping students to achieve target grades.
• Tailored lesson delivery using proven techniques for students with additional learning needs.
• Delivered tailored support to English as an Additional Language (EAL) pupils.

• Enabled smooth running of exams daily, supervising groups of up to 50 students.

• Working 1:1 with Special Need children Supportingthe teacher on a daily basis in the classroom (marking, preparing resources, setting up displays, tidying up) Running interventions small groups (Maths, English).
• Supported student learning objectives through personalized and tailored lesson delivery using proven techniques for students with additional learning needs.
• Organized classroom materials to help teachers prepare for daily instruction and activities.
• Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
• Assisted teachers with classroom management ( behavior policy)

• Prepared reports for Clients and negotiated with Lloyds Market to arrange specialized Motor insurance cover.
• Analyzed statistical information using Phoenix Program to guide effective policy writing.
• Negotiated insurance contracts successfully, increasing revenue.
• Identified and proposed new potential policies options in Motor (car, truck) by liaising with insurance companies and customers.

• Managed efficient till operations, including scanning items, processing payments and issuing receipts.
• Assisted customers with signing up for store loyalty programmes and provide details about key benefits.
• Provided service with a smile, offering courteous, helpful advice to best-meet customer needs.

• Prepared reports for Clients and negotiated with international Market to arrange specialized cover for Multinational Client
• Negotiated insurance contracts successfully, increasing revenue.
• Identified and proposed new potential policies options in new line of coverage by liaising with insurance companies and customers.

• Prepared reports for Clients and negotiated with Insurance to arrange specialized insurance cover.
• Negotiated insurance contracts successfully, increasing revenue.
• Identified and proposed new potential policies options in different line of business for new Clients/extension current Clients portfolio

• Negotiated insurance contracts successfully, increasing revenue.
• Identified and proposed new potential policies options in Aviation by liaising with insurance companies and customers.
• Analyzed statistical in order to complete the Risk Assessment (Aeroporti di Roma)
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
• Responded to emails and other correspondence to facilitate communication and enhance profitable business processes.