Daniela Santos

· Utilised social media platforms to promote upcoming shows, increasing listener anticipation and participation.

· Engaged with customers through social media and online forums to proactively gather feedback and respond to queries.

· Kept up to date with social media platform trends to boost engagement.

· Responded promptly to comments and messages on social media platforms, fostering a positive community and enhancing customer service.

· Greeted arriving guests and personally escorted to offices or meeting spaces.

· Operated multi-line telephone system to take messages, give information and direct callers.

· Organised and updated master calendar of appointments, meetings and events.

· Managed appointment scheduling for senior management, optimising their calendars for productivity and engagement.

· Supported guests with immediate, knowledgeable assistance for diverse needs.

· Delivered polite, professional customer service to enhance business reputation through positive first impressions.

· Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely

· Promoted public understanding of organisation's work and importance of raising funds through charity shop.

· Carried out cleaning tasks efficiently, in compliance with hygiene regulations.

· Responded to customer queries with patience and provided information on item provenance.

· Implemented COVID-19 safety measures, maintaining a safe shopping environment.

· Managed till operations, accurately processing cash, card, and gift aid transactions.

· Sorted and priced donated goods, maintaining high-quality merchandise for sale.