Daniela Mazzolini

• Plan and manage budgets for each event; lead planning meetings with all stakeholders, assign tasks and direct the staff team to ensure running to schedule.
• Manage RSVPs, maintain guest lists, and coordinate logistics such as venues and supplier contracts
• Effectively communicate upcoming events
• Support the organisation of seminars, client events, and corporate entertaining opportunities
• Manage event material
• Assist Marketing and Communications teams in logistics and execution of external conferences and business development-focused events

Key Event:

• Gemini Boat Race Fundraise: a gala event in partnership with the Fulham Reach Boat Club to further develop the sport by engaging young people with limited access to rowing through The Gemini Boat Race Bursary Scheme. The £75,000 Bursary provided rowing instruction and education to students from underprivileged background with limited access to the sport.

The event had a turnout of 150 people and was a great success.

Tyler and Cameron Winklevoss were present at the event together with other personalities.

• Managing the daily/weekly/monthly/quarterly performance of 15 agents of the customer care team coming from different backgrounds
• Ensuring adherence to SLA expectations
• Ensuring customer satisfaction using CSAT and NPS
• Answering escalated queries related to sensitive topics using Zendesk
• Collaborating with the D&I team to promote inclusivity across the whole company
• Recruiting, mentoring and developing customer service representatives

• Manage a team of 30 freelance Customer Service Assistants for the Italian, Albanian, Chinese (Mandarin and Cantonese), Japanese, Greek, Turkish, Romanian, Polish and Hungarian speaking markets for both Badoo and Bumble Apps
• Respond to escalated customer queries regarding a variety of sensitive issues
• Manage social media platforms to increase engagement like Forums, Live steaming, Twitter and Facebook
• Create and translate help sections and FAQs

• Handling customer queries across different platforms including: Email, Social Media and Live Chat
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Trained new employees on processes to promote productivity team-wide.

• Working alongside project planners to develop plans for events and to attend event Steering group meetings
• Identifying and booking locations for events, liaise with location management for booking, catering and logistical arrangements
• Oversaw event logistics, venue scheduling and accommodations.
• Sustained general knowledge of local area, providing transportation and accommodation information.

Key event:

• Cocktail party to present CONVIVIO 2016: the most fashionable charity event of the year for fighting AIDS, it has been funded in 1992 by Gianni Versace and Giorgio Armani. The funds raised every year through Convivio are donated to Italy’s ANLAIDS organization.

Franca Sozzani, editor chief of Vogue, gathered her team and sponsors

to present them the goals of CONVIVIO 2016.

The event had a turnout of 50 participants from Milanese elite.

• Arrangement of Int'l Dignitaries & Int'l Corporate VIP visits at MonacoPavilion.
• Supporting Social Media relations (i.e.Instagram, Facebook, Periscope).
• Identifying and booking locations for events, liaise with location management for booking, catering and logistical arrangements.
• Wrote and edited content to create consistent and positive company image in Italian and Spanish
• Produced creative collateral to successfully share communication strategies and achieve public relations goals

Key Events:

Monaco National Day:

I organised a gala event on the Principality of Monaco National day at the Jazz cafe in Milan. My team was managing a budget of around 200,000 Euros. I was mainly in charge of organising transportation and accommodation for VIP guests, liaising with the catering and hiring extra staff for the event. The event had a turnout of 200 people and was a great success.

Main personalities includes the Prince Albert of Monaco, Michelle Obama and Anthony Bourdin.

The event goal was to raise funds for the Fondation Prince Albert II de Monaco, a global non-profit organisation committed to progressing Planetary Health for present and future generations.