Daniela Mackay
Chelmsford,Essex
Summary
Personable and dedicated Customer Service Manager with 16 years of experience in customer-facing roles across the finance and technology sectors. Proven success in delivering exceptional service, fostering strong client relationships and leading high-performing teams. Now seeking to bring my skills and passion for people to the hospitality industry where I can embrace new challenges. Highly organised, an excellent communicator and a natural multitasker, I thrive in dynamic environments and take pride in creating positive experiences that leave a lasting impression. Reliable, adaptable, and driven by a genuine love for helping others.
Overview
27
27
years of professional experience
2019
2019
years of post-secondary education
Work history
Account Manager
Kubrick Group
London, UK
2020.11 - 2024.01
Data Consultancy and Outsourcing Start-Up
Account Executive, Major Accounts - Financial Services
Gartner Inc.
London, UK
2016.04 - 2018.06
Global leader in IT research and advisory
Global Key Account Manager
Acuris (Formerly FT Group)
London, UK
2009.08 - 2016.04
A leading provider of financial intelligence
Account Manager - UK Fund Management
FinEx
London, UK
2007.07 - 2009.06
A leading provider of financial analytics, data and software
Account Representative - Switzerland & Monaco
Bloomberg LP
2005.05 - 2007.06
Global leader in financial data and analytics
Waitress (part time and full time during summer holidays)
The Old Tea House
Beaconsfield, UK
1997.06 - 2005.05
Education
Fintech and the Transformation in Financial Services -
Copenhagen Business School
Bachelor of Arts (Hons) - French and Hispanic Studies
University of Birmingham
A-Levels - 3 A-Levels (Grade A) and 10 GCSEs (Grades A/A)
St. Mary’s School, Gerrard’s Cross
Skills
- Customer Service
- Client Relationship Management
- Account Management
- New business development
- Team leadership
- Contract negotiation
- Customer satisfaction assessments
- Multilingual communication (English French, Spanish)
Timeline
Account Manager
Kubrick Group
2020.11 - 2024.01
Account Executive, Major Accounts - Financial Services
Gartner Inc.
2016.04 - 2018.06
Global Key Account Manager
Acuris (Formerly FT Group)
2009.08 - 2016.04
Account Manager - UK Fund Management
FinEx
2007.07 - 2009.06
Account Representative - Switzerland & Monaco
Bloomberg LP
2005.05 - 2007.06
Waitress (part time and full time during summer holidays)
The Old Tea House
1997.06 - 2005.05
Bachelor of Arts (Hons) - French and Hispanic Studies
University of Birmingham
A-Levels - 3 A-Levels (Grade A) and 10 GCSEs (Grades A/A)
St. Mary’s School, Gerrard’s Cross
Fintech and the Transformation in Financial Services -
Copenhagen Business School