Daniela Mackay
Chelmsford,Essex
Summary
Personable and dedicated Customer Service Manager with 16 years of experience in customer-facing roles across the finance and technology sectors. Proven success in delivering exceptional service, fostering strong client relationships and leading high-performing teams. Now seeking to bring my skills and passion for people to the hospitality industry where I can embrace new challenges. Highly organised, an excellent communicator and a natural multitasker, I thrive in dynamic environments and take pride in creating positive experiences that leave a lasting impression. Reliable, adaptable, and driven by a genuine love for helping others.
Overview
27
27
years of professional experience
2019
2019
years of post-secondary education
Work history
Account Manager
Kubrick Group
London, UK
11.2020 - 01.2024
Data Consultancy and Outsourcing Start-Up
Account Executive, Major Accounts - Financial Services
Gartner Inc.
London, UK
04.2016 - 06.2018
Global leader in IT research and advisory
Global Key Account Manager
Acuris (Formerly FT Group)
London, UK
08.2009 - 04.2016
A leading provider of financial intelligence
Account Manager - UK Fund Management
FinEx
London, UK
07.2007 - 06.2009
A leading provider of financial analytics, data and software
Account Representative - Switzerland & Monaco
Bloomberg LP
05.2005 - 06.2007
Global leader in financial data and analytics
Waitress (part time and full time during summer holidays)
The Old Tea House
Beaconsfield, UK
06.1997 - 05.2005
Education
Fintech and the Transformation in Financial Services -
Copenhagen Business School
Bachelor of Arts (Hons) - French and Hispanic Studies
University of Birmingham
A-Levels - 3 A-Levels (Grade A) and 10 GCSEs (Grades A/A)
St. Mary’s School, Gerrard’s Cross
Skills
- Customer Service
- Client Relationship Management
- Account Management
- New business development
- Team leadership
- Contract negotiation
- Customer satisfaction assessments
- Multilingual communication (English French, Spanish)
Timeline
Account Manager
Kubrick Group
11.2020 - 01.2024
Account Executive, Major Accounts - Financial Services
Gartner Inc.
04.2016 - 06.2018
Global Key Account Manager
Acuris (Formerly FT Group)
08.2009 - 04.2016
Account Manager - UK Fund Management
FinEx
07.2007 - 06.2009
Account Representative - Switzerland & Monaco
Bloomberg LP
05.2005 - 06.2007
Waitress (part time and full time during summer holidays)
The Old Tea House
06.1997 - 05.2005
Bachelor of Arts (Hons) - French and Hispanic Studies
University of Birmingham
A-Levels - 3 A-Levels (Grade A) and 10 GCSEs (Grades A/A)
St. Mary’s School, Gerrard’s Cross
Fintech and the Transformation in Financial Services -
Copenhagen Business School
Similar Profiles
Catherine ChomykCatherine Chomyk
Data Consultant at Kubrick GroupData Consultant at Kubrick Group
Armeena AtwalArmeena Atwal
Consultant Success Manager at Kubrick GroupConsultant Success Manager at Kubrick Group
Karina-Emanuella KitsoiKarina-Emanuella Kitsoi
Head Waiter at Kubrick Coffee BarHead Waiter at Kubrick Coffee Bar
Daryl PrestonDaryl Preston
Technology Services Engineer (PST) at Reliance High Tech LtdTechnology Services Engineer (PST) at Reliance High Tech Ltd
Madison BallMadison Ball
Salon assistant at Rumour HairSalon assistant at Rumour Hair