Daniela Lazarencu

• Executed full-cycle outbound sales activities, including prospecting and qualifying leads
• Developed long-term partnerships through customised branding and business growth strategies
• Supported the sales process by managing the full cycle, from lead generation to deal closure, contributing to overall revenue growth
• Collaborated with cross-functional teams, including marketing and strategy, to align outreach efforts with company objectives
• Maintained and managed a robust sales pipeline, ensuring consistent client engagement and opportunity development.

• Reviewed and moderated user-generated content on our platform to ensure compliance with our policies and guidelines
• Reviewed and flagged content violating company policies
• Analyzed trends and patterns in content to identify potential issues or concerns
• Collaborated with other teams, such as legal, policy, or customer service, to ensure compliance with relevant laws and regulations.

- Managed inbound and outbound customer inquiries focused on delivering exceptional service and ensuring customer satisfaction.
- Handled payment processing securely and efficiently, ensuring compliance with company policies and regulations.
- Registered and resolved customer complaints promptly and professionally, maintaining high customer retention rates.
- Provided clear and accurate information on car finance agreements, payment schedules, and policies to assist customers in decision-making.
- Collaborated with internal teams to escalate and resolve complex customer issues promptly.

• Handled high volume calls whilst maintaining professionalism and composure.

• Improve customer service experience, create engaged customers, and facilitate organic growth
• Onboard and provide training for new hires
• Managed end of day cash reconciliation, ensuring accurate reporting.
• Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.

• Achieve personal sales targets and meeting set KPI'S
• Led training sessions to improve team's selling techniques and skills.
• Complete regular stock checks, liaising with head office and suppliers
• Support the store manager with recruitment including conducting the interviews when required
• Highlighted product features and benefits in line with customer needs, securing high-value sales.