DANIELA LA SALA
Goudhurst,Kent
Summary
Dedicated professional with expertise in front desk management and client communication, excelling in customer interaction. Skilled in contract negotiation, with a strong focus on professional dedication and effective communication. Professional and approachable with commitment to creating a welcoming environment and delivering exceptional customer service. Skilled in communication and organisation, ensuring smooth operations and positive interactions. Ready to contribute to the success of my next role.
Overview
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1
Language
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1
Certification
Work history
Associate Director - Lister
Chestertons
Little Venice, London
- Leveraged sales and negotiation skills to secure competitive sale and rental prices.
- Managed multiple rental properties, ensuring effective planning and organisation for maximised occupancy and tenant satisfaction.
- Identified and sourced new properties to strategically expand portfolio and enhance market presence.
- Acted as listing agent for the branch.
- Offered bespoke advice on property value based on current market estimates.
- Conducted intensive property market research to stay abreast of trends and developments.
- Inspected properties between lettings to confirm required works ahead of new tenants moving in.
- Updated online platforms with new listings to build buyer interest.
- Managed customer relationships to achieve high satisfaction rate.
- Collated detailed property information and organised photo shoots.
Senior Sales & Lettings Negotiator
My London Home
St James, London
- Constantly met profitability goals, negotiating between landlord and potential tenants to find mutually beneficial agreements.
- Coordinated client bids and collaborated with sellers to identify preferred buyers.
- Cultivated strong relationships with landlords, resulting in increased trust and loyalty.
- Developed a wide network within the real estate industry which boosted business referrals.
- Improved tenant satisfaction through comprehensive property viewings.
- Constantly met profitability goals, negotiating between landlord and potential tenants to find mutually beneficial agreement.
- Qualified new applicants, conducting in-depth reviews to determine financial circumstances.
- Inspected properties between lettings to confirm required works ahead of new tenants moving in.
- Assisted clients with corporate relocation services.
- Captured high-quality images of properties for listings to showcase rooms, features and outdoor spaces.
- Built strong relationships with landlords, fostering trust and loyalty.
Sales Representative
Club Greece Resorts
Rhodes, Greece
- Enhanced visitor experience by providing informative and engaging tours.
- Shared fascinating tales about historical landmarks, enriching tourists' experiences.
- Created welcoming environment for visitors with friendly and professional demeanour.
- Demonstrated excellent communication skills to engage diverse audiences.
- Helped visitors feel welcome with friendly conversations, personal help and engaging stories.
Receptionist
Hari's Salon
London
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Embodied company values through friendly and reliable customer service.
- Delivered front of house duties with a warm and professional manner.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Took and communicated messages to minimise interruptions to staff workflows.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Kept reception area clean and neat to give visitors a positive impression of the company.
Receptionist
Homles Place Health
Chelsea, London
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Managed phone calls, resulting in effective communication flow within the company.
- Handled appointment scheduling to ensure smooth daily operations.
- Maintained an organised reception area for a professional business environment.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Upheld confidentiality with sensitive information handling procedures.
Education
A-level - Media Studies
St Charles College
Notting Hill, London 01/1998 - 01/2000
A-level - English
St Charles College
Notting Hill, London 01/1998 - 01/2000
GCSEs -
Sacred Heart High
Hammersmith, London 09/1992 - 05/1997
Skills
- Front desk management
- Customer interaction
- Client communication
- Effective communication
- Time management
- Health and safety awareness
- Contract negotiation
- Effective leadership
- Professional dedication
- Tactical selling techniques
- Knowledge of sales methodologies
- Lead generation
- Cold calling techniques
- Closing strategies
- Deal negotiation
- Savvy objection handling
Affiliations
- Pilates
- Nature
- Travel
- Art
Certification
Certified Level 3 Mat Pilates Instructor
Languages
Italian
Advanced
References
References available upon request.
Timeline
GCSEs -
Sacred Heart High
09/1992 - 05/1997
A-level - English
St Charles College
01/1998 - 01/2000
A-level - Media Studies
St Charles College
01/1998 - 01/2000
Associate Director - Lister
Chestertons
Senior Sales & Lettings Negotiator
My London Home
Sales Representative
Club Greece Resorts
Receptionist
Hari's Salon
Receptionist
Homles Place Health