Daniela Krasteva
Hounslow,Hounslow
Summary
Highly skilled professional with extensive expertise in administrative support provision, project coordination, and financial management. Demonstrates exceptional proficiency in Microsoft Office, Outlook email system mastery, and database management understanding. Adept at interdepartmental coordination, proactive risk assessment, and process improvement initiatives. Known for strong telephone etiquette observance, complaint resolution capability, and staff training facilitation. Committed to safety compliance adherence and efficient records keeping. Career goal includes leveraging skills in project leadership competence to drive organisational success.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
reg. nurse
West London Dental Centres
London, London
06.2023 - Current
- Provided information to patients about good oral health care, boosting their understanding of preventive measures.
- Facilitated patient comfort with empathetic chair-side manner.
- Comforted anxious patients, leading to positive clinic experiences.
- Offered post-operative instructions under dentist's supervision, enhancing patient recovery process.
- Supported dentists during procedures, resulting in increased efficiency.
- Completed routine maintenance tasks on dental equipment, prolonging its lifespan.
- Operated x-ray equipment safely and accurately, producing high-quality images for diagnosis evaluation.
- Welcomed patients, explaining dental procedures and answering questions to ease anxiety.
reg. nurse
Orthodontic Care Ltd
London, London
02.2023 - 06.2023
reg. nurse
King Dental clinic
London , London
11.2020 - 02.2023
reg. nurse
Pure Denial Aesthetic Clinic
London , London
07.2022 - 10.2022
Customer service manager
Ladbrokes & Coral LTD
London, City of London
11.2018 - 07.2022
- Managed challenging situations to ensure customer satisfaction.
- Streamlined processes for improved team efficiency.
- Cultivated a productive work culture by encouraging teamwork.
- Promoted products effectively to increase sales.
- Maintained positive relationships through effective communication.
- Improved operational efficiency by identifying areas of improvement.
- Established competitive pricing strategies to augment sales.
Band 4 Care Assistant
Zentar UK
London, City of London
06.2018 - 10.2018
- Assisted in daily living activities for enhanced patient comfort.
- Collaborated with healthcare team for effective patient care delivery.
- Respected privacy and dignity of each resident during provision of care services.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Provided emotional support to patients, improving their mental wellbeing.
- Responded promptly to emergency situations, ensuring safety of all residents.
Enforcement 0fficer
NSL Ltd
London, City of London
08.2017 - 03.2018
- Applied knowledge of legal requirements during searches, avoiding violation of citizens' rights.
- Complied with all enforcement procedures, ensuring due process was observed at all times.
- Attended court proceedings, providing essential evidence for prosecution cases.
- Wrote comprehensive reports following each incident attended, aiding subsequent investigations and legal proceedings.
Care assistant
Sunbury Nursing Home Ltd
London, City of London
04.2015 - 08.2017
- Collaborated with healthcare team for effective patient care delivery.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
Disability care personal assistant
Mrs J. Kaur
London, City of London
10.2011 - 03.2015
- Maintained detailed records of daily activities, ensuring accurate medical reporting.
- Tailored care plans based on individual needs-offered personalised care.
- Utilised mobility aids when necessary to improve client independence.
- Provided emotional support to disabled clients, fostering a positive environment.
Education
Bachelor of Arts - Bachelor of Arts with honours Business Management
University of Wales Trinity Saint David
City of London 02.2021 - 02.2025
National Diploma - Reg. dental Nurse
The School of Dental Nursing
London 11.2020 - 11.2021
SVQ Level 2 - English language
West Thames College
Isleworth 07.2017 - 06.2018
Bachelor of Arts - Electronics Engineering
University of Electronics and Electrical Engineeri
Bulgaria 09.1994 - 07.1996
Diploma of Higher Education -
Professional technical high school - Food indust.
Bulgaria 09.1991 - 06.1994
Skills
- Records keeping efficiency
- Telephone etiquette observance
- Process improvement initiative
- Safety compliance adherence
- Interdepartmental coordination
- Complaint resolution capability
- Staff training facilitation
- Microsoft office proficiency
- Proactive risk assessment
- Payroll processing knowledge
- Meeting organisation
- Administrative support provision
- Basic accounting capability
- Office equipment operation
- Database management understanding
- Outlook email system mastery
- Project leadership competence
- Financial management
- Sales data analysis
- Accounting ledger maintenance
- Email correspondence etiquette
- Document filing systems
- Project coordination
Languages
English
Native
Bulgarian
Native
Macedonian
Upper intermediate
Russian
Native
Certification
05/2017-08/2017: Phlebotomy course Theory and Practical
Affiliations
- History , Art
Timeline
reg. nurse
West London Dental Centres
06.2023 - Current
reg. nurse
Orthodontic Care Ltd
02.2023 - 06.2023
reg. nurse
Pure Denial Aesthetic Clinic
07.2022 - 10.2022
Bachelor of Arts - Bachelor of Arts with honours Business Management
University of Wales Trinity Saint David
02.2021 - 02.2025
reg. nurse
King Dental clinic
11.2020 - 02.2023
National Diploma - Reg. dental Nurse
The School of Dental Nursing
11.2020 - 11.2021
Customer service manager
Ladbrokes & Coral LTD
11.2018 - 07.2022
Band 4 Care Assistant
Zentar UK
06.2018 - 10.2018
Enforcement 0fficer
NSL Ltd
08.2017 - 03.2018
SVQ Level 2 - English language
West Thames College
07.2017 - 06.2018
Care assistant
Sunbury Nursing Home Ltd
04.2015 - 08.2017
Disability care personal assistant
Mrs J. Kaur
10.2011 - 03.2015
Bachelor of Arts - Electronics Engineering
University of Electronics and Electrical Engineeri
09.1994 - 07.1996
Diploma of Higher Education -
Professional technical high school - Food indust.
09.1991 - 06.1994
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