Daniela Grunarmelova
Brighton
Summary
Strategic and results-driven project leader with 15+ years of experience spanning global operations, projects delivery, and people management. Proven ability to lead cross-functional teams, manage complex initiatives across regions, and drive process improvements aligned with business goals. Skilled in change management, stakeholder engagement, and strategic planning, with a passion for fostering high-performance, collaborative environments. Known for delivering impactful results through adaptability, inclusive leadership, and a commitment to continuous learning.
Overview
20
20
years of professional experience
Work history
Project Analyst, Global Card Issuance
American Express
Brighton
2024.10 - Current
- Led the rollout of a regional processing change across 8 EMEA markets, partnering with global stakeholders to ensure smooth execution
- Delivered a sustainability initiative in 3 APAC markets, supporting the company's environmental goals
- Built strong cross-regional partnerships and contributed to early stage process improvements
- Supported team learning and inclusion by mentoring colleagues and facilitating career growth sessions
Team Leader, Centurion Membership Executive, Travel & Lifestyle
American Express
Brighton
2022.09 - 2024.09
- Lead a team of 15, fostering high performance and continuous improvement
- Implemented new processes to enhance productivity and customer service
- Collaborated with senior leadership and cross-functional teams to align team goals with organizational objectives
Centurion Membership Executive, Travel & Lifestyle
American Express
Brighton
2021.11 - 2022.09
- Managed relationships with cardmembers, enhancing engagement and benefit utilization
- Achieved business targets through proactive engagement and tailored business plans
- Analyzed key metrics to prioritise member engagement opportunities
Centurion Relationship Manager Travel & Lifestyle
American Express
Brighton
2018.07 - 2021.11
- Built strong client and partner relationships, consulting on tailored product and services
- Shared expert insights into travel and lifestyle events
Researcher
BRS Global
Brighton
2018.04 - 2018.07
- Sourced and evaluated candidates, managed client accounts
Operations Manager
Holloways of Ludlow Design & Build
London
2014.01 - 2018.04
- Oversaw large residential projects from design to completion
- Managed budgets, staff, and client relations, enhancing cash flow and reducing costs
Scheduler
Computacenter UK Ltd.
Leicester
2013.02 - 2014.01
- Lead a team of 10 schedulers, managed workload and client needs, reported on workflow and costs
Area Operations Co-ordinator
G4S Secure Solutions (UK) Ltd
Sutton
2005.06 - 2012.09
- Led security coordination for the 2012 London Olympics, managing recruitment and training
- Managed scheduling for up to 450 security staff in the South West region of England
Education
Masters Degree - Education
Comenius University
1997.01 - 1 2003
High School Diploma - Diploma in Nursing
Saint Elizabeth Medical College
Kosice, Slovakia06.1997
Skills
- Global Project Management & Strategic Planning
- Leadership, Coaching & Team Development
- Stakeholder Engagement & Relationship Building
- Change Management & Process Improvement
- Critical Thinking & Problem Solving
- Communication & Cross-Functional Collaboration
- Highly Organised & Detail Oriented
- Innovative Mindset & Continuous Improvement
- Tools: Microsoft Office, GPMM, ISP, Sabre Red 360, Workspace, ITSM, Service Now
Languages
English
Fluent
Slovak
Native
Czech
Fluent
Custom
- Harvard Leadership Edge: Communicating to Connect – Engage Others (Harvard Business Publishing Corporate Learning), 2022
- Agile Foundations, Agile Project Management, PMI, 2024
- ITQ Level 2 for IT users, 2013
- NVQ Level 3: Management, 2012
Timeline
Project Analyst, Global Card Issuance
American Express
2024.10 - Current
Team Leader, Centurion Membership Executive, Travel & Lifestyle
American Express
2022.09 - 2024.09
Centurion Membership Executive, Travel & Lifestyle
American Express
2021.11 - 2022.09
Centurion Relationship Manager Travel & Lifestyle
American Express
2018.07 - 2021.11
Researcher
BRS Global
2018.04 - 2018.07
Operations Manager
Holloways of Ludlow Design & Build
2014.01 - 2018.04
Scheduler
Computacenter UK Ltd.
2013.02 - 2014.01
Area Operations Co-ordinator
G4S Secure Solutions (UK) Ltd
2005.06 - 2012.09
Masters Degree - Education
Comenius University
1997.01 - 1 2003
High School Diploma - Diploma in Nursing
Saint Elizabeth Medical College