Daniela Di Giovanna
spa therapist
London,Uk
Summary
Skilled Spa and Beauty Therapist with extensive experience in delivering personalised treatments and exceptional customer service. Expertise includes diverse massage techniques, facial treatments, and electrical procedures, alongside strong client consultation and product knowledge. Fluent in English and Italian, with proficiency in Microsoft Office and booking systems. Focused on enhancing client retention strategies and expanding consultancy expertise within the beauty industry.
Overview
2
2
Languages
1
1
Certification
25
25
years of professional experience
Work History
Spa Therapist (Part-Time)
The Langham Hotel
London, Uk
11.2021 - Current
- Maintained hygiene and service standards across treatments and site facilities daily.
- Built rapport with regular clients through personalised service and active listening.
- Delivered customer care from greeting to treatment planning, delivery and aftercare advice.
- Managed reception, signing guests in on Opera and Fourth to ensure secure access.
- Answered guest phone calls and resolved queries to support smooth check-ins.
- Performed manual lymphatic drainage and machine lymphatic drainage treatments safely for body and face.
- Completed stock counts for beauty products to support ordering and availability.
- Upsold services and add-on treatments, plus retail products at checkout.
- Trained therapy team members in retail and marketing strategies to improve service sales.
- Acquired expertise in Dermalogica, Kirsten Florian, Jacqueline Piotaz, Zelens, and Oto products to improve client treatment options.
- Delivered radiofrequency 3D, 4D lift sculpting facial treatments.
- Implemented a variety of massage techniques including deep tissue, Swedish, and hot stone, to address diverse client ailments.
- Ensured treatment rooms were prepared to the highest standards of cleanliness and comfort prior to each session.
- Maintained strict confidentiality regarding client personal and health information, adhering to professional ethical standards.
- Tailored facial treatments to specific skin types and needs.
- Cleaned and disinfected treatment areas, massage beds and equipment to maintain customer health and safety.
- Utilised excellent communication skills to provide clients with clear instructions and explain massage procedures.
- Applied moisturising, exfoliation and peeling treatments to clients' skin.
- Operated electrical facial machines, including Hydrafacial and radio-frequency equipment, enhancing treatment quality.
Mobile Beauty Therapist
Self-employed
London, Islington
01.2013 - Current
- Delivered at-home massage, waxing, facials, and nail treatments for clients.
- Developed personalised treatment plans with clients, targeting achievable goals and specific therapeutic outcomes.
- Enhanced client acquisition by fostering positive relationships and encouraging word-of-mouth recommendations after successful treatments.
- Maintained customer records while completing appointment preparation and product selection.
- Maintained confidential client records while ensuring compliance with professional ethics and legal standards for data protection and privacy.
Volunteer Construction Labourer (Part-Time)
JW.ORG
Chelmsford
01.2018 - 01.2019
- Installed various types of tiles including ceramic, porcelain, and stone on floors, walls, and ceilings.
- Worked with tiling team, handling grouting, fitting tiles, and sanding surfaces.
- Placed tiles for swimming pool, main offices, and bathroom areas.
- Applied cement, plaster or sand to set foundation and prepare floor surfaces.
- Ensured clean and safe work environment by following health and safety guidelines, contributing to accident reduction.
- Attended morning safety meeting, covering daily duties and PPE requirements.
- Facilitated bilingual communication to improve team understanding and collaboration during daily operations.
- Contributed part-time to scrap-yard conversion into residential housing and offices for charity, enhancing community resources.
Beauty Therapist (Part-Time)
Versage Health Beauty
London, Uk
01.2014 - 01.2016
- Improve guest experiences by delivering hot stone massages, Dermalogica facials, and IBL treatment.
- Delivered high-quality manicures, pedicures and facial treatments.
- Administered facial treatments, including skin analysis, cleansing, exfoliation, and extraction to promote healthy skin.
- Conducted client consultations to understand individual needs and recommend appropriate beauty treatments.
- Provided professional advice and product recommendations at guest consultations.
- Communicated with clients between treatments to deliver consistent customer service.
- Welcomed clients upon arrival and created comfortable treatment and waiting areas.
- Maintained hygienic and organised treatment rooms, cleaning between guests.
- Booked appointments and took payments at reception.
- Sold salon retail products, promoting trending and featured items to increase sales.
- Ensured availability of salon supplies by regularly checking stock levels and placing orders., ordering beauty products and styling tools to replenish supply.
Consultant - Sales Operations
Just Body Care Uk
London, Uk
05.2001 - 08.2001
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Assessed customer needs through detailed consultations, recommending products that perfectly matched their requirements.
- Developed short-term and long-term goals to meet sales targets and increase customer retention.
- Attended meetings to discuss sales strategies and ways to improve services.
- Educated customers on how to use products or services by providing demonstrations and presentations.
- Informed customers of promotions and special offers to increase sales and revenue.
- Addressed customer queries to provide information regarding product specifications and uses.
- Developed and maintained a comprehensive knowledge of the product range, staying informed of new products and updates.
Education
NVQ 2 & 3 - Beauty Therapy
Spring House Islington College
City of London, LND01-2003
ESOL English Level 3 - English language
Finsbury Park Islington College
London, ENG01-1995
GCSEs -
Scuola Capitano Puglisi & Giovanni Verga
Sicily01-1987
Skills
- Advanced skincare techniques
- Manual lymphatic drainage
- Electrical facial treatments
- Facial treatments
- Skin analysis
- Massage techniques
- Skin exfoliation
- Client consultation
- Treatment planning
- Client treatment optimisation
- Upselling techniques
- Retention strategies
- Microsoft Office proficiency
- Booking systems
- Customer service
- Relationship management
- Confidentiality adherence
- Health and safety compliance
Languages
English
Proficient
C2
Italian
Proficient
C2
Certification
- Level 2 NVQ beauty therapy
- level 3 NVQ beauty therapy
- HydraFacial, pregnancy certified
- Anatomy and Physiology certified
- Driving Licence
Custom
- Regular gym attendee prioritising physical and mental wellbeing.
- Attends classes such as spinning, body conditioning and Zumba.
- Enjoys volunteering and DIY such as painting, carpentry and tiling.
- Passionate about continuous learning and career development.
- Enjoys reading magazines on health care to improve my understanding of my personal health.
Timeline
Spa Therapist (Part-Time)
The Langham Hotel
11.2021 - Current
Volunteer Construction Labourer (Part-Time)
JW.ORG
01.2018 - 01.2019
Beauty Therapist (Part-Time)
Versage Health Beauty
01.2014 - 01.2016
Mobile Beauty Therapist
Self-employed
01.2013 - Current
Consultant - Sales Operations
Just Body Care Uk
05.2001 - 08.2001
NVQ 2 & 3 - Beauty Therapy
Spring House Islington College
ESOL English Level 3 - English language
Finsbury Park Islington College
GCSEs -
Scuola Capitano Puglisi & Giovanni Verga