Daniela Cauneac
London,ENG
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders.
30 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
30
30
years of professional experience
Work History
Childcare Provider
Private Home
06.2013 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
Sales Assistant
Self Employed Services
09.2004 - 05.2013
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Customer Service Assistant
Self Employed Services
09.1994 - 08.2004
- Answered customer questions about product availability and shipment times.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Provided exceptional support during peak hours as well as holidays and special events.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Collaborated with other departments to guarantee customer satisfaction.
Education
Business And Healthcare Management - Business And Healthcare Management
Anglia Ruskin University
London08.2023
High School Diploma -
Mihai Viteazu
Vulcan06.1994
Skills
- Group leadership
- Activity Planning
- Observation and Assessment
- Complaint Handling
- Data Entry
- Customer Focus
- Complex Problem-Solving
- Point of sale operation
- Excellent Written and Verbal Communication
- Basic office software
Languages
Romanian
Native language
English
Advanced
C1
Timeline
Childcare Provider
Private Home
06.2013 - Current
Sales Assistant
Self Employed Services
09.2004 - 05.2013
Customer Service Assistant
Self Employed Services
09.1994 - 08.2004
Business And Healthcare Management - Business And Healthcare Management
Anglia Ruskin University
High School Diploma -
Mihai Viteazu
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