Overview
Work history
Education
Skills
Timeline
Generic
Daniela Caldeira

Daniela Caldeira

Thetford,Norfolk

Overview

19
19
years of professional experience
12
12
years of post-secondary education

Work history

Factory Production Worker

Baxter
Thetford, Norfolk
2020.02 - Current
  • Communicated effectively with following shift through Continental to facilitate maximum productivity.
  • Expertly operated specialised lifting equipment
  • Skilfully fed raw materials into production machinery such as FIFO, FEFO.
  • Manually loaded, unloaded and manoeuvred bulky goods, safely lifting and transporting heavy loads.
  • Used Computer to enter production data onto EBR accurately.
  • Created top-quality products by following strict standards and specifications.
  • Managed product flow through production lines, sorting and removing products according to quality assurance guidelines.
  • Optimised packing quality by feeding materials into production machines in line with machine operating manual.
  • Measured work piece dimensions to determine machine operation accuracy.
  • Maintained high levels of organisation and cleanliness for clear and safe working environment.
  • Coordinated and transported supply of materials to and from production line.
  • Maintained strict quality requirements using scales, callipers and micrometres.
  • Guaranteed customer satisfaction, inspecting finished products for quality and adherence to specifications.

Customer Service Manager

Coral
Thetford, Norfolk
2019.07 - 2022.09
  • Customer Service manager
  • General till Duties
  • Customer Service
  • Money Handling
  • General cleaning
  • Analysed statistics and KPIs to identify potential service
  • improvements. Improved customer service experiences to facilitate organic growth and loyalty.

Product Quality Controller

2 Sisters Food Group
Thetford, Norfolk
2017.06 - 2019.06
  • Facilitated smooth rejection process, removing and documenting all rejected product samples in SAP.
  • Maintained compliance with regulatory requirements and company policies.
  • Drafted corrective actions for non-conforming products and continued quality improvements.
  • Created testing protocols to be used across all product lines.

Butcher

Cranswick
Watton, Norfolk
2017.01 - 2017.03
  • Used hand tools and table-top equipment to debone, trim and portion meat to customer specifications.
  • Minimised waste by using appropriate stock rotation systems and accurate cutting and portioning.
  • Produced saleable products from beef, pork and poultry.
  • Marinated cuts of meat and prepared kebobs, patties and sausages for grilling.

Production Operative

Pecksniff's
Brandon, Suffolk
2016.10 - 2016.12
  • Performed cleaning activities across site to maintain safety and compliance.
  • Fed raw materials into production machinery.
  • Independently operated production line equipment.
  • Carried out picking and packing to production requirements, maintaining department dispatch speed.
  • Accurately labelled and packaged items.
  • Monitored assembly lines to gauge and remove faulty products.
  • Maintained clean workstation to comply with safety guidelines and protocols.

Gas Station Operator

Galp
Lisbon, Portugal
2013.09 - 2016.09

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  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Offered prompt solutions to maintain customer satisfaction.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Offered detailed advice on product and service benefits.
  • Cafeteria

Parapharmacy Technique

Pingo Doce Supermarket
Lisbon, Portugal
2004.04 - 2007.09
  • Welcomed new and returning clients, cultivating inclusive space.
  • Communicated and enforced safety procedures.
  • Evaluated clients' abilities and tailored recommendations accordingly.
  • Devised new programmes and monitored client progress.
  • Explained exercises clearly to help clients move safely with maximum effort and results.
  • Built positive relationships with clients to encourage continued class attendance.

Education

12th Grade -

Carcavelos
Portugal
1992.09 - 2004.07

Skills

  • Goods sampling
  • End of line packing
  • Warehouse storage
  • Manufacturing data entry
  • Quality Control
  • Material loading and unloading
  • Product packing
  • Health and safety compliance
  • Picking and packing
  • Product finishing
  • Manual handling risk assessment

Timeline

Factory Production Worker

Baxter
2020.02 - Current

Customer Service Manager

Coral
2019.07 - 2022.09

Product Quality Controller

2 Sisters Food Group
2017.06 - 2019.06

Butcher

Cranswick
2017.01 - 2017.03

Production Operative

Pecksniff's
2016.10 - 2016.12

Gas Station Operator

Galp
2013.09 - 2016.09

Parapharmacy Technique

Pingo Doce Supermarket
2004.04 - 2007.09

12th Grade -

Carcavelos
1992.09 - 2004.07
Daniela Caldeira