Daniela Biney

• Managed 40+ daily customer inquiries, prioritising tasks efficiently to enhance resolution speed.
• Diagnosed and resolved 80%+ of customer issues proactively, reducing escalations and improving satisfaction.
• Collaborated with cross-functional teams to refine workflows, leading to a 10% efficiency boost in handling requests.
• Simplified complex technical concepts for non-technical customers, improving understanding and engagement scores.

• Developed strategic plans to improve student outreach, increasing engagement by 15% in campus events.
• Conducted research and consolidated data from multiple sources to provide clear and actionable insights.

• Analysed large datasets to identify supply chain inefficiencies, improving forecasting accuracy by 20%.
• Evaluated supply chain operations and optimised stock management using Excel and Google Sheets, reducing excess inventory by 15%.
• Delivered weekly reports and actionable recommendations to stakeholders, improving decision-making speed.
• Summarised key insights from data to support cost-saving initiatives, enhancing operational efficiency.

• Handled 30+ complex customer queries daily, ensuring timely resolutions while meeting strict KPIs. Assisted vulnerable customers with financial difficulties, providing empathetic support and accurate solutions..

• Processed and validated 30+ high-volume data entries daily with 99% accuracy, improving data integrity. Maintained structured records using software tools, streamlining database efficiency.

Served food and beverages to 500+ guests per event, ensuring efficient service in a fast-paced environment. Assisted with bar operations and table service, contributing to a 20% reduction in wait times and improved customer satisfaction.