Daniela Costa
United Kingdom
Summary
Dedicated Caseworker with strengths in client assessment and support service delivery. Facilitates grant support for families within the Royal Navy community, addressing critical needs effectively. Collaborates with team members to streamline processes, ensuring efficient service and documentation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Caseworker
The Naval Children's Charity
12.2024 - Current
- Facilitated grant support for families addressing children's needs within the Royal Navy community and its veterans.
- Managed administrative duties, including report writing and record keeping, to maintain accurate documentation of grant decisions.
- Participated in policy development meetings, contributing insights from frontline experience to inform better service provision while addressing budget limitations.
- Picked up additional tasks during staff leave and high-demand periods.
- Collaborated with team members to streamline application process for increased efficiency.
Community Keyworker
Advance Charity
09.2022 - 11.2024
- Supported women involved in the criminal justice system within areas such as housing and employment and encouraged them to be independent and active members of society.
- Engaged with clients and created action plans to better understand needs and deliver excellent service.
- Achieved service time and quality targets.
- Exhibited exceptional planning and organisational skills to efficiently oversee 30 clients and administrative requirements.
- Maintained clear and effective communication with team members, management and external agencies to keep everyone informed of client's progress/needs.
- Participated in training sessions and workshops to enhance personal and professional development.
Education
Master of Arts - International Criminal Justice
University of Portsmouth
Portsmouth, UK2022
Bachelor of Science - Criminology & Criminal Justice
University of Portsmouth
Portsmouth, UK2021
Skills
- Report writing
- Client assessment
- Team collaboration
- Crisis intervention
- Communication skills
- Client advocacy
- Problem-solving
- High initiative level
Certification
- Safeguarding Children with Basic Training
- Managing Suicidal Conversations with Samaritans
- Dragonfly Champion with Paragon
- Anti-trafficking training with Hibiscus Initiatives
Timeline
Caseworker
The Naval Children's Charity
12.2024 - Current
Community Keyworker
Advance Charity
09.2022 - 11.2024
Master of Arts - International Criminal Justice
University of Portsmouth
Bachelor of Science - Criminology & Criminal Justice
University of Portsmouth