Daniel Yordanov
Southampton
Summary
Dynamic and results-oriented professional with a proven track record at Skylight Transport, adept in complex problem-solving and effective multitasking. Excelled in enhancing operational efficiency and customer satisfaction through strategic scheduling and exceptional CRM skills. Committed team player with advanced Microsoft Office proficiency, driving success under pressure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
On-Site Manager - Amazon
Skylight Transport
Portsmouth
2023.11 - Current
- Managed daily operations of the site, including staff and contractors.
- Analyzed reports to identify areas for improvement in performance or cost savings.
- Mentored new employees on safety protocols, processes and procedures.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
Supervisor Front Office
Scenic Luxury Cruises
2022.08 - 2023.11
- Perform technical and administrative duties, including, but not limited to: Profit and Loss Statements, Rewards Reimbursement, Accounts Receivable, Credit Account Reconciliation, and Payroll.
- Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Enforce all cash handling and credit card policies, verify banks and deposits at the end of each shift.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
On Site Manager - Apple Image Collection
Modis Bulgaria
Sofia
2021.03 - 2022.07
- Managed daily operations of the site, including staff and contractors.
- Ensured compliance with safety protocols, regulations and standards.
- Developed strategies to improve operational efficiency and reduce costs.
- Monitoring closely operating systems for possible hardware/software issues and resolve them.
- Expertise in operating under challenging conditions while ensuring proper handling of delicate machinery
Guest Relation Manager
Rila Hotel
Borovets
2019.09 - 2021.03
- Promote all hotel amenities, conveniences and programs offered
- Use different selling techniques to up-sale current packages and increase revenue
- Analyzing customer feedback and providing strategic direction to continuously improve overall rating
- Oversee check-in and check-out procedures, including reservations and financial transactions of a hotel with 440 rooms and 9 halls
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of flawless, upscale, professional, and high-class guest service experiences
- Maintain a productive and motivated work environment; maintain strong relationship with all departments and be flexible to adapt to a range of work scenarios
Shift Manager
McDonald's
Bournemouth
2018.02 - 2019.06
- Make sure every product meets client expectation and improve my eye for details
- Being proactive though a busy atmosphere in which you have to multi-task to complete maximal chores
- Training new stuff of essential Health and Safety Regulations
- Developed active listening with a strict focus and asking the right follow-up questions
Bartender
Bournemouth International Center
Bournemouth
2017.11 - 2019.06
- Greet guests in a positive, friendly manner and make them feel welcome
- Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations
- Perform all opening and closing duties, based upon shift assignment
- Maintain an organized workstation
- Perform side work duties at the start and end of each shift
Education
Bachelor with Honors - Events Management
Bournemouth University
United Kingdom07.2022
Professional High school - Mathematics
Konstantin Fotinov
Samokov, Bulgaria05.2017
Skills
- Effective Multitasking
- Strategic Scheduling Skills
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Effective Team Player
- Communication Skills
- Data Analysis
- Customer Service
- Microsoft Office
- Ability to work under pressure
- Computer Skills
- Valid Driving License
Accomplishments
- Director of Letshipp Logistics Ltd. - delivery service provider for YODEL. The company was established in June and in the following month was already delivering over 4000 parcels in a week.
References
- Svetoslav Manov, Rila Hotel Borovets, smanov@rilaborovets.com, +359895304130
- Toma Mingas, Modis Bulgaria, Toma.Mingas@modis-ops.com, +41797572326, +359883462959
Languages
Bulgarian
First Language
English
Proficient (C2)
C2
Spanish
Elementary (A2)
A2
Russian
Elementary (A2)
A2
Certification
- Bachelor's Degree
- Driving License
- CPR Course
Hobbies and Interests
- Travelling and making connections
- Reading books and articles
- Playing team sports
- Gaming and solving puzzles
Timeline
On-Site Manager - Amazon
Skylight Transport
2023.11 - Current
Supervisor Front Office
Scenic Luxury Cruises
2022.08 - 2023.11
On Site Manager - Apple Image Collection
Modis Bulgaria
2021.03 - 2022.07
Guest Relation Manager
Rila Hotel
2019.09 - 2021.03
Shift Manager
McDonald's
2018.02 - 2019.06
Bartender
Bournemouth International Center
2017.11 - 2019.06
Bachelor with Honors - Events Management
Bournemouth University
Professional High school - Mathematics
Konstantin Fotinov