Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Certification
Hobbies and Interests
Timeline
Generic

Daniel Yordanov

Southampton

Summary

Dynamic and results-oriented professional with a proven track record at Skylight Transport, adept in complex problem-solving and effective multitasking. Excelled in enhancing operational efficiency and customer satisfaction through strategic scheduling and exceptional CRM skills. Committed team player with advanced Microsoft Office proficiency, driving success under pressure.

Overview

7
7
years of professional experience
1
1
Certification

Work History

On-Site Manager - Amazon

Skylight Transport
Portsmouth
11.2023 - Current
  • Managed daily operations of the site, including staff and contractors.
  • Analyzed reports to identify areas for improvement in performance or cost savings.
  • Mentored new employees on safety protocols, processes and procedures.
  • Developed and implemented operational policies and procedures to ensure efficient business operations.

Supervisor Front Office

Scenic Luxury Cruises
08.2022 - 11.2023
  • Perform technical and administrative duties, including, but not limited to: Profit and Loss Statements, Rewards Reimbursement, Accounts Receivable, Credit Account Reconciliation, and Payroll.
  • Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Enforce all cash handling and credit card policies, verify banks and deposits at the end of each shift.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.

On Site Manager - Apple Image Collection

Modis Bulgaria
Sofia
03.2021 - 07.2022
  • Managed daily operations of the site, including staff and contractors.
  • Ensured compliance with safety protocols, regulations and standards.
  • Developed strategies to improve operational efficiency and reduce costs.
  • Monitoring closely operating systems for possible hardware/software issues and resolve them.
  • Expertise in operating under challenging conditions while ensuring proper handling of delicate machinery

Guest Relation Manager

Rila Hotel
Borovets
09.2019 - 03.2021
  • Promote all hotel amenities, conveniences and programs offered
  • Use different selling techniques to up-sale current packages and increase revenue
  • Analyzing customer feedback and providing strategic direction to continuously improve overall rating
  • Oversee check-in and check-out procedures, including reservations and financial transactions of a hotel with 440 rooms and 9 halls
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of flawless, upscale, professional, and high-class guest service experiences
  • Maintain a productive and motivated work environment; maintain strong relationship with all departments and be flexible to adapt to a range of work scenarios

Shift Manager

McDonald's
Bournemouth
02.2018 - 06.2019
  • Make sure every product meets client expectation and improve my eye for details
  • Being proactive though a busy atmosphere in which you have to multi-task to complete maximal chores
  • Training new stuff of essential Health and Safety Regulations
  • Developed active listening with a strict focus and asking the right follow-up questions

Bartender

Bournemouth International Center
Bournemouth
11.2017 - 06.2019
  • Greet guests in a positive, friendly manner and make them feel welcome
  • Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations
  • Perform all opening and closing duties, based upon shift assignment
  • Maintain an organized workstation
  • Perform side work duties at the start and end of each shift

Education

Bachelor with Honors - Events Management

Bournemouth University
United Kingdom
07.2022

Professional High school - Mathematics

Konstantin Fotinov
Samokov, Bulgaria
05.2017

Skills

  • Effective Multitasking
  • Strategic Scheduling Skills
  • Complex Problem-Solving
  • Customer Relationship Management (CRM)
  • Effective Team Player
  • Communication Skills
  • Data Analysis
  • Customer Service
  • Microsoft Office
  • Ability to work under pressure
  • Computer Skills
  • Valid Driving License

Accomplishments

  • Director of Letshipp Logistics Ltd. - delivery service provider for YODEL. The company was established in June and in the following month was already delivering over 4000 parcels in a week.

References

  • Svetoslav Manov, Rila Hotel Borovets, smanov@rilaborovets.com, +359895304130
  • Toma Mingas, Modis Bulgaria, Toma.Mingas@modis-ops.com, +41797572326, +359883462959

Languages

Bulgarian
First Language
English
Proficient (C2)
C2
Spanish
Elementary (A2)
A2
Russian
Elementary (A2)
A2

Certification

  • Bachelor's Degree
  • Driving License
  • CPR Course

Hobbies and Interests

  • Travelling and making connections
  • Reading books and articles
  • Playing team sports
  • Gaming and solving puzzles

Timeline

On-Site Manager - Amazon

Skylight Transport
11.2023 - Current

Supervisor Front Office

Scenic Luxury Cruises
08.2022 - 11.2023

On Site Manager - Apple Image Collection

Modis Bulgaria
03.2021 - 07.2022

Guest Relation Manager

Rila Hotel
09.2019 - 03.2021

Shift Manager

McDonald's
02.2018 - 06.2019

Bartender

Bournemouth International Center
11.2017 - 06.2019

Bachelor with Honors - Events Management

Bournemouth University

Professional High school - Mathematics

Konstantin Fotinov

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Daniel Yordanov