Daniel Wyatt
London,London
Summary
Proactive professional with a background in customer-facing roles, known for exceptional problem-solving skills and a commitment to service excellence. Effectively supports team goals and drives business success through strong communication and relationship-building. Recent experience in the AI sector, specifically in data annotation, reflects enthusiasm for technology and a willingness to contribute to training processes.
Overview
21
21
years of professional experience
Work History
Freelance
Freelancer
Remote, London
01.2026 - Current
Customer Service Advisor
Westmninster City Council
London
01.2023 - Current
- Delivered exceptional customer service by proactively resolving queries and ensuring satisfaction.
- Cultivated rapport with customers through courteous and professional communications.
- Identified issues, analysed information and provided solutions to problems.
Credit Control Officer
Western Circle Ltd
London
11.2017 - 02.2021
- Analysed and assessed financial statements and credit history of existing and potential clients.
- Analysed credit risk data to identify patterns, trends, and potential areas of concern for informed decision-making.
- Reviewed credit applications and performed credit checks following evaluation procedures.
- Answered customer inquiries concerning credit standing, loan balances and penalties.
- Educated customers about conditions of credit and loans, repayment requirements and loan periods.
Complaints Associate
PRA Group
London
03.2014 - 09.2017
- Prioritised urgent and high-risk complaints, ensuring they were escalated appropriately and resolved in a timely manner.
- Maintained a calm and professional demeanor when dealing with challenging or upset customers, ensuring a positive interaction.
- Trained new staff on complaint handling procedures, promoting a consistent and professional approach across the team.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
- Provided fair, accurate and timely results to meet organisation's regulatory obligations and deliver exceptional customer experiences.
Debt Negotiator
PRA Group
London
02.2007 - 03.2014
- Implemented payment reminders via email, SMS, and phone calls, increasing successful repayment rates.
- Collected on aging and past due accounts, coordinating sustainable payment arrangements to encourage remittance.
- Collaborated with team members to achieve monthly collection targets and improve department efficiency.
- Delivered outstanding customer service, handling debtor enquiries and complaints with empathy and professionalism.
- Chased up overdue payments to offer assistance in difficult situations and set up payment plans.
- Followed up with customers, leveraging empathetic and transparent communication to offer top-quality assistance.
Junior Credit Controller
Cockett Marine Oil
London
05.2005 - 02.2007
- Built and maintained courteous and effective working relationships.
- Prepared range of written communications, documents and reports.
- Developed excellent working knowledge of industry trends and improvements in processes.
Education
A-Levels -
Kemal Technology College
London01-2004
GCSEs - GCSE
Kemnal Technology College
Sidcup, London01-2001
Skills
- Customer relationship management
- Credit risk analysis
- Complaint resolution
- Payment negotiation
- Problem solving
- Willingness to learn
- Calm under pressure
- Leadership
Timeline
Freelance
Freelancer
01.2026 - Current
Customer Service Advisor
Westmninster City Council
01.2023 - Current
Credit Control Officer
Western Circle Ltd
11.2017 - 02.2021
Complaints Associate
PRA Group
03.2014 - 09.2017
Debt Negotiator
PRA Group
02.2007 - 03.2014
Junior Credit Controller
Cockett Marine Oil
05.2005 - 02.2007
A-Levels -
Kemal Technology College
GCSEs - GCSE
Kemnal Technology College