Daniel Williamson

As a Business Development Manager at Fulcrum Infrastructure Services, a leading multi-utility Independent Connections Provider (ICP), I am responsible for driving growth and expanding market presence within the industrial and commercial sectors. My role focuses on identifying and securing new business opportunities across electricity, gas, and water connections, while developing and maintaining strong relationships with key stakeholders, including developers, consultants, and contractors.

Key responsibilities include:

• Strategic Business Development: Proactively identifying and targeting potential clients in the industrial and commercial sectors, assessing their utility infrastructure needs, and providing tailored multi-utility solutions.
• Client Relationship Management: Building and maintaining long-term relationships with customers, ensuring a consultative approach to project development and successful contract negotiation.
• Sales & Revenue Growth: Collaborating with internal teams, including estimating, engineering, and project delivery, to develop competitive proposals that align with client requirements and company objectives.
• Market Intelligence & Expansion: Conducting market research to identify emerging opportunities, industry trends, and competitive positioning to support business strategy and revenue growth.

• Managing emergency incidents, dispatch of emergency response, contact with call centre, customers, and contractors, through to satisfactorily resolution.
• Receipt and processing of ‘Electricity Network Connection and Access Requests’ for planned works taking place on the company’s electricity networks. Ensure compliance with regulatory, health and safety, and quality requirements for connection of new networks and extensions to existing networks.
• Respond to, investigate, determine and complete actions to resolve customer voltage, or other quality of supply, complaints.
• Manage planned reactive works resulting from periodic inspection ‘Corrective Action Reports’ or otherwise from contractors, customers, developers, ICP’s etc.
• Receive, process, and issue authorisation certificates for individuals, ICP’s, and direct contractors. Ensure reviews and renewals are completed.
• Inclusion on the company’s standby rota to cover incidents outside of normal business hours. Ensure handover of incidents and that all incidents are properly recorded, followed up, satisfactorily resolved, and accurately reported on.
• Negotiate quotations for planned works. Provide purchase orders. Review invoices, work packs, query and approve payment of associated contractor and supplier invoices.
• Ensure that the relevant business systems are maintained in good order in respect of the recording of all information related to the company’s electricity assets.
• Provide technical leadership and operational support for parties carrying out activities on, or in proximity to, the company’s electricity networks.

Maintain strong relationships with customers for future business growth.
• Analyse existing and potential customer base to identify and secure business development opportunities.
• Use company customer relations management (CRM) database with effective results.
• Develop good customer relationships by personal visits, phone calls, follow-ups, e-mails etc.
• Assist estimating team with project data

- Negotiating with customers
• Work with internal teams to achieve targeted business goals.
• Conduct marketing campaigns and attend trade shows, job fairs etc. in order to increase company’s
recognition.
• Prepare presentations and demonstrations on business development opportunities for customers.
• Conduct competitor analysis and market research to develop roadmap and sales strategy to secure new
business.
• Provide relevant and agreed company KPI’s on a monthly basis.
• Achieve and exceed, agreed monthly/yearly sales targets.

• Safely managing projects throughout the UK and overseeing the installation of insulated panels for large scale industrial and commercial units within the food and pharmaceutical industries.
• Implementing safe systems of work
• Conducting Toolbox talks
• Assisting in the successful delivery of projects
• Maintained project safety compliance
• Managed estimation process by preparing specialty subcontractor bid packages, material procurement for project management, contract reviews and action list preparation.

• Carried out routine maintenance on various types of Circuit breakers, Transformers and associated switchgear up to 33KV.
• Installation of small wiring for protection circuits.
• Effectively worked with multi-craft team; ensuring a high level of safety
• Carried out various testing procedures on cable circuits, switchgear and protection devices.
• Inspected electrical systems, equipment and components to identify hazards, defects and repair requirements.
• All aspects of maintenance on oil, vacuum and gas circuit breakers
• Carried out substation inspection duties

• Jointing cable systems up to and including 33kv.
• Carried out maintenance on transformers up-to and including 33kv.
• Maintenance on all types HV and LV electrical plant up to 33kv including oil, vacuum and gas circuit breakers/switchgear, new substation installations, inspections and panel/protection wiring. Nominated and carried out a team leadership role for various projects.
• Effectively worked with multi-craft team; providing cable installation, preventive maintenance and testing of equipment.

• Read and interpreted LV underground electrical networks and updated changes via use of electronic tablet.
• Supervised trainee's, answering questions and providing feedback on work.
• Coordinated movement of materials and equipment to job sites.
• Effectively worked with multi-craft team; providing cable live LV cable jointing.
• Recorded the respective results for each project.
• Consulted with site management to ensure a successful delivery of projects.

• Maintained cleanliness and organisation of work areas.
• Measured and cut required supplies such as cable and jointing materials.
• Demonstrated knowledge of safety protocols and industry best practices.
• Used hand and power tools and diagnostic equipment to complete various aspects of jobs.
• Assisted as a Jointer's mate for live LV electrical installations.
• Successfully completed required electrical qualifications in accordance with apprenticeship.