Daniel Whitworth
Rochdale,Lancashire
Summary
Driven Project Manager with strong leadership and problem-solving skills. Proven track record in successfully delivering complex projects on time and within budget. Skilled in stakeholder management, risk assessment, and resource allocation, ensuring seamless project execution and client satisfaction. Brings creativity and strategic thinking to optimise project outcomes and drive organisational growth.
Overview
7
7
years of professional experience
Work History
Team Leader
BT Group PLC
Accrington, Lancashire
04.2026 - Current
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Monitored staff performance and developed improvement plans.
- Resolved complex customer enquiries, disputes and complaints.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Assisted with team recruitment, interviewing and onboarding.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Conducted performance reviews, providing constructive feedback and personal development plans.
- Led a team of 15, fostering a collaborative environment to boost productivity and morale.
- Managed project timelines and delegated tasks effectively, ensuring timely completion of objectives.
Tech Development Coach
BT Group PLC
Accrington, Lancashire
04.2025 - 04.2026
- Empowered service users to achieve independence and actively contribute to the team.
- Developed trusting relationships with service users and advocated on their behalf.
- Promoted a culture of continuous learning and self-improvement among clients.
- Assisted clients with disabilities obtain support services.
- Evaluated programme effectiveness by monitoring and reporting on client progress.
- Obtained client feedback to enhance services and user experience.
- Delivered timely technical support to staff, resolving issues via phone, email, or in-person visits.
- Monitored and inspected computers and peripheral equipment, ensuring consistent IT services.
- Installed new hardware and software to meet system specifications and user needs.
- Identified system performance issues, providing swift remedial action.
- Educated service users on new software updates and system capabilities.
- Provided software and equipment demonstrations to orient users in navigating the process.
- Provided thorough training and guidance on new software, systems and applications.
- Facilitated behavioural review meetings to address performance concerns and uphold company standards while managing cases according to formal conduct procedures.
New Entrant Trainer
BT Group PLC
Accrington, Lancashire
11.2023 - 04.2025
- Mentored learners to build subject confidence and competence.
- Delivered training programmes within allocated timeframes.
- Conducted regular assessments to evaluate trainee progress and identified areas requiring further attention.
- Coordinated with department heads to identify training needs, aligning programmes with strategic goals.
- Assessed student progress to respond to additional support needs.
- Kept training data and documentation secure for full compliance.
- Provided additional materials to enhance training.
- Reported on learners' progress and predicted course completion timeframes.
- Led motivational sessions that boosted employee morale and fostered a positive work environment.
- Developed long-term training strategies for new and existing employees across multiple departments.
- Orchestrated team-building activities that enhanced collaboration and communication among staff members.
- Tailored leadership development programmes for high-potential employees, preparing them for management roles.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Case Manager
BT Group PLC
Accrington, Lancashire
12.2019 - 11.2023
- Advocated on behalf of clients, negotiating with service providers to secure essential support.
- Managed caseloads efficiently, prioritising urgent cases to optimise client outcomes.
- Maintained client health and wellbeing by assessing and providing appropriate services that suited current needs.
- Supported vulnerable individuals in sustaining tenancy through high-quality, person-centred and outcome-focused service.
- Conducted risk assessments, minimising potential harm to clients and the broader community.
- Implemented evidence-based practices, continuously improving case management processes.
- Maintained thorough case history records and wrote detailed reports outlining observations, diagnoses and treatment plans.
- Prepared detailed reports for stakeholders, providing insights into case management effectiveness.
- Presented clients with alternative approaches to resolving identified problems using positive coping skills and methods.
- Liaised with colleagues within operations teams to sustain open, effective communication.
- Involved in submitting new change ideas to teams for process improvements to promote increased quality of services.
- Dealt with casework across various processes such as Stage 2 Disputes, Ex-Gratia requests and High Profile complaints utilising de-escalation skills and professional mannerisms.
Education
Bachelor of Arts - Graphic Design
Graphic Design & Animation
Huddersfield, KIR01-2016
Skills
- Project management
- Team supervision
- Stakeholder communication
- Process improvement
- Risk assessment
- Technical support
- Data analysis
- Employee training
- Performance monitoring
- Team building
- Mentoring skills
- Coaching techniques
- Knowledge sharing
- Strategic planning
Timeline
Team Leader
BT Group PLC
04.2026 - Current
Tech Development Coach
BT Group PLC
04.2025 - 04.2026
New Entrant Trainer
BT Group PLC
11.2023 - 04.2025
Case Manager
BT Group PLC
12.2019 - 11.2023
Bachelor of Arts - Graphic Design
Graphic Design & Animation