Summary
Overview
Work history
Education
Skills
References
Affiliations
References
Timeline
Generic

Daniel Whitehouse

Birmingham

Summary

Experienced professional with a strong background in customer service and a comprehensive understanding of computer systems. Demonstrates exceptional time management, complaint handling, and the ability to meet deadlines consistently. Skilled in working across various environments with a solid grasp of supply chain processes and tolerance for repetitive tasks. Proficient in multi-machine operation, material handling, and health and safety compliance. Expertise in quality assurance controls, troubleshooting, preventative maintenance, and paperwork organisation. Committed to maintaining high standards of performance and efficiency while pursuing opportunities for career advancement within the industry.

Overview

8
8
years of professional experience
9
9
years of post-secondary education

Work history

Packaging Operator

Aston Mannor Brewery
Birmingham
2023.07 - 2026.01
  • Operating multiple high-speed machines
  • Quality control and paperwork
  • Manually changing components of the machines
  • Able to do team leaders job when needed
  • Assisted in training new employees, enhancing overall team performance.
  • Adhered to company procedures and industry standards whilst carrying out tasks, promoting consistency and reliability in output.
  • Conducted regular checks on packing supplies, preventing shortage situations that could halt production.
  • Carried out machine adjustments to ensure optimal functionality and prevent breakdowns during operations.
  • Prepared packaged products for dispatch.
  • Kept clean and organised working area to support smooth workflows.

Drivers Mate

HF contracts
Stourbridge, Dudley
2019.12 - 2020.03
  • Delivering furniture to company's (restaurants, arcades)
  • Paper work handling
  • Fitting furniture
  • Assisted with loading and unloading for smoother deliveries.
  • Ensured safety during transit with careful handling of goods.
  • Improved vehicle maintenance by conducting regular checks.
  • Offered customer service on delivery routes for better client relations.
  • Carefully checked items against delivery documentation to minimise misdeliveries.

Drivers mate

Lemar upholstery
Stourbridge, Dudley
2019.01 - 2019.04
  • Unload lorries
  • Loading Vans
  • Delivering to customers
  • Speaking to customers on the phone about their deliveries
  • Demonstrated excellent knowledge of local areas and routes contributed towards timely deliveries.
  • Performed manual labour, increased efficiency.

.

  • Assisted with loading and unloading for smoother deliveries.
  • Carried out paperwork accurately to ensure proper records were kept.

Drivers mate/customer care

Half Price furniture
Litchfield, Hampshire
2018.01 - 2018.06
  • Selling furniture in show room
  • Money handling
  • Answering questions about the company products
  • Handling customer complaints
  • Help unloading deliveries
  • Delivering to customers houses
  • Completed customer orders with speed and accuracy.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Education

GCSE - Maths, English & Science C

Dame Elizabeth Cadbury
Birmingham
2013.09 - 2018.07

BTEC - Sport

Dame Elizabeth Cadbury
Birmingham
2015.09 - 2018.06

Diploma Level 2 - Media Studies

Bournville collage
Birmingham
2018.09 - 2019.06

Customer care course - Customer behaviour

Asos and prince Trust
Birmingham
2021.06 - 2021.10

Skills

  • Customer service
  • Great understanding of computer systems
  • Time management
  • Complaint handling
  • Meeting deadlines
  • Able to work in different environments
  • Supply chain understanding
  • Tolerance for repetitive tasks
  • Multi-Machine operation
  • Material handling knowledge
  • Health and Safety Compliance
  • Quality Assurance (QA) controls
  • Troubleshooting skills
  • Preventative maintenance
  • Paperwork organisation

References

References available on Request

Affiliations

  • Football
  • Gaming
  • Computer building
  • Hiking

References

References available upon request.

Timeline

Packaging Operator

Aston Mannor Brewery
2023.07 - 2026.01

Customer care course - Customer behaviour

Asos and prince Trust
2021.06 - 2021.10

Drivers Mate

HF contracts
2019.12 - 2020.03

Drivers mate

Lemar upholstery
2019.01 - 2019.04

Diploma Level 2 - Media Studies

Bournville collage
2018.09 - 2019.06

Drivers mate/customer care

Half Price furniture
2018.01 - 2018.06

BTEC - Sport

Dame Elizabeth Cadbury
2015.09 - 2018.06

GCSE - Maths, English & Science C

Dame Elizabeth Cadbury
2013.09 - 2018.07
Daniel Whitehouse