Daniel White
Birmingham,West Midlands
Summary
Experienced professional with a strong background in customer service and sales techniques. Proficient in payment processing, product knowledge, and handling refunds and exchanges. Adept at managing customer complaints with a polite and friendly demeanour. Skilled in Microsoft Office, telephone etiquette, and Point of Sale (POS) systems. Proven ability as a key holder, ensuring smooth operations and customer satisfaction.
Overview
2025
2025
years of professional experience
16
16
years of post-secondary education
Work History
Customer experience manager
William Hill
Birmingham, West Midlands
Customer Service Assistant
Morrisons
Birmingham, West Midlands
11.2022 - Current
- Improved customer relations by managing customer complaints effectively.
- Assisted customers with product inquiries for enhanced shopping experience.
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Prioritised tasks during busy periods for maximised productivity .
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
Orthopeadic Shoe Maker
OrthoEurope
Birmingham, West Midlands
10.2018 - 06.2020
- Maintained an updated knowledge of the latest tools and technologies in shoemaking through professional development trainings, boosting efficiency levels.
- Assisted in stock management tasks to ensure ample supply of necessary materials at all times.
- Contributed creative ideas during design meetings, fostering a culture of innovation within the team.
- Conducted routine checks on machinery to prevent malfunctions or breakdowns, ensuring smooth operations.
- Adhered strictly to health and safety regulations whilst performing duties, promoting a safe working environment.
- Rectified defects promptly upon identification; maintained high quality control standards.
- Completed custom orders promptly; met deadlines consistently without compromising on craftsmanship quality.
- Repaired worn-out shoes, extending their lifespan.
- Ensured consistency in shoe quality by strictly adhering to company standards and guidelines.
Customer Experience Manager
William Hill
Birmingham, West Midlands
10.2012 - 04.2016
- Investigated complex issues comprehensively, resolving them quickly and efficiently.
- Improved customer satisfaction by implementing new feedback systems.
- Managed difficult situations, ensuring customer retention and loyalty.
- Led and supported customer support staff to achieve objectives.
- Worked with new hires to educate on various customer service tasks, product specifications and company protocols.
- Effectively handled large amounts of cash, alongside key holding. Making sure the business was free from any major errors.
Sports coach for children
Sports First
Birmingham, West Midlands
10.2010 - 05.2011
- Developed children's physical abilities by planning and implementing engaging sports sessions.
- Fostered team spirit for improved performance during matches.
- Enhanced children's understanding of sports rules with clear, concise coaching methods.
- Improved children's coordination to enhance their sporting skills.
- Encouraged positive attitudes towards physical activity by making sports enjoyable for children.
- Monitored safety precautions to avoid any potential injuries during games or practice sessions.
Education
GCSEs - Physical Education
City Technology College
Birmingham 09.2005 - 07.2010
GCSEs - Leisure&Tourism
City Technology College
Birmingham 09.2005 - 07.2010
GCSEs - Science
City Technology College
Birmingham 09.2005 - 07.2010
Higher National Diploma - Sports&Exercise Science
City Technology College
Birmingham 09.2010 - 07.2012
Skills
- Customer Service
- Sales techniques
- Payment Processing
- Product knowledge
- Refund and exchange processing
- Customer complaint management
- Microsoft Office proficiency
- Telephone etiquette
- Complaint handling
- Polite and friendly
- Point of Sale (POS) system
- Key holder
Custom
Any References needed can be asked upon request.
Timeline
Customer Service Assistant
Morrisons
11.2022 - Current
Orthopeadic Shoe Maker
OrthoEurope
10.2018 - 06.2020
Customer Experience Manager
William Hill
10.2012 - 04.2016
Sports coach for children
Sports First
10.2010 - 05.2011
Higher National Diploma - Sports&Exercise Science
City Technology College
09.2010 - 07.2012
GCSEs - Physical Education
City Technology College
09.2005 - 07.2010
GCSEs - Leisure&Tourism
City Technology College
09.2005 - 07.2010
GCSEs - Science
City Technology College
09.2005 - 07.2010
Customer experience manager
William Hill
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