Daniel Wheeler
Summary
Detail-oriented professional with exceptional organizational skills and a track record of thriving in high-pressure environments. Proven analytical abilities and meticulous attention to detail contribute to effective problem-solving and communication. Committed to leveraging these skills in a dynamic workplace to drive results.
I have undertaken CFA Level I, which strengthened my quantitative and financial foundations and reflects a sustained commitment to professional development within the finance industry.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Contact Centre Adviser
Santander Consumer Finance UK
2025.10 - 2026.02
- Handle a high volume of inbound customer interactions across phone, live chat, and email, delivering clear and professional support
- Resolve complex customer queries efficiently, aiming for first-contact resolution wherever possible
- Investigate customer issues thoroughly, escalating to relevant teams when required to ensure timely and accurate outcomes
- Consistently meet service level agreements (SLAs) while maintaining a high standard of customer service
- Addressed escalations swiftly, reducing complaints turnover time.
- Demonstrate empathy and professionalism when supporting customers with sensitive or personal circumstances, providing tailored solutions
Sales Assistance
CEX
2024.09 - 2025.10
- Testing electronic devices to ensure they meet quality standards
- Serving customers over the counter and helping to resolve issues & complaints
- Contacting customers over the phone regarding any issues with items they have booked in for testing
- Managing stock levels and organizing displays to ensure a tidy and customer friendly environment
Bar Associate
Wetherspoons, Gatwick
2024.05 - 2024.09
Assistant Bookkeeper
John Williams & Co
2023.11 - 2024.05
- Prepared VAT returns using software including Excel, Sage, Xero, and QuickBooks.
- Handled client calls to resolve queries effectively.
- Maintained accurate filing of records.
- Met all deadlines consistently.
Intern
OTC Europe LLP
2021.09 - 2022.08
- My role as an intern on the physical LPG desk at OTC Europe LLP was focused on shipping and product brokerage of propane in the European and US markets.
- Shipment tracking
- Monitored daily market reports to stay informed about commodity trends and market dynamics
- Reviewing commodity contracts to ensure delivery specifications and verified adherence to procedural requirements, ensuring seamless transactions
- Working with excel to complete data for spreadsheets and invoices
Education
Bachelor of Arts - Economics
University of Essex
2020.10 - 2023.06
Skills
- Intermediate Excel proficiency
- Attention to detail
- Experience using R, MATLAB, and EViews for data analysis
- Organizational skills
- Performance under pressure
- Efficient note-taking
- Data entry accuracy
References
- Attree.d@otceuro.com, OTC Europe LLC
- Michael@johnwilliamsandco.com, John Williams & Co
- Other references are available upon request.
Timeline
Contact Centre Adviser
Santander Consumer Finance UK
2025.10 - 2026.02
Sales Assistance
CEX
2024.09 - 2025.10
Bar Associate
Wetherspoons, Gatwick
2024.05 - 2024.09
Assistant Bookkeeper
John Williams & Co
2023.11 - 2024.05
Intern
OTC Europe LLP
2021.09 - 2022.08
Bachelor of Arts - Economics
University of Essex
2020.10 - 2023.06