Daniel Tynan
Burnley,Lancashire
Summary
Experienced Reporting Analyst with knack for transforming complex data into actionable insights. Spearheaded projects that improved reporting accuracy, streamlined processes, and enhanced decision-making. Known for clear communication, analytical thinking, and delivering impactful results.
Overview
21
21
years of professional experience
14
14
years of post-secondary education
Work History
Senior Intelligence and Reporting Analyst
Capita
Preston, Lancashire
01.2017 - 03.2025
- Developed dashboard visualisations, improving stakeholder comprehension of complex data sets.
- Supported executive decision-making process with detailed monthly, weekly and daily reports.
- Conducted thorough data validation, ensuring reliable report generation.
- Maintained high data integrity standards whilst managing large-scale databases.
- Provided insightful recommendations based on meticulous data analysis.
- Spearheaded implementation of automated reporting, increasing department efficiency and reducing associate workloads.
- Automated routine tasks to increase productivity and time efficiency.
- Led cross-departmental collaboration for efficient project completion.
Contact Centre Analyst
New Call Telecom Ltd
Burnley, Lancashire
06.2012 - 12.2016
- Analysed complex data sets, deriving actionable insights for process improvement.
- Assisted in training new hires for enhanced productivity.
- Collaborated with management team, implementing changes to improve overall performance.
- Provided technical support, reducing downtime in the contact centre operations.
- Optimised resource allocation using predictive modelling techniques resulting in cost-effectiveness.
- Oversaw system upgrades, enhancing functionality and user experience.
- Developed new strategies using detailed analytics for improved productivity.
- Streamlined workflow processes for improved efficiency.
- Enhanced team performance through comprehensive analytical reports.
- Conducted weekly reviews, updating senior management on KPIs.
- Setup and configured new hardware and software for end-users.
- Handled confrontational customers and applied appropriate de-escalation strategies.
- Served as point of contact for user authentication and access-related issues.
Repairs and Improvements Administrator
Calico Homes
Burnley, Lancashire
06.2010 - 06.2012
Accountant
Ridehalgh Ltd
Blackburn, Blackburn with Darwen
04.2008 - 03.2010
Junior Accountant
KM Chartered Accountants
Burnley, Lancashire
07.2004 - 03.2008
Education
NVQ Level 2 - Team Leading
Burnley College
Burnley 06.2014 - 06.2015
NVQ Level 3 - Network Engineering
Burnley College
Burnley 06.2010 - 06.2012
Higher National Diploma - Accountancy
Financial Training Centre
Manchester 06.2004 - 06.2008
A-Levels -
Burnley College
Burnley 06.2002 - 06.2004
GCSEs -
Habergham High School
Burnley, Lancashire 06.1997 - 06.2002
Skills
- Knowledge of reporting software
- Performance metrics evaluation
- Big data handling
- Business intelligence tools
- Data analysis tools
- Complex problem dissection
- Resilient under pressure
- Excel proficiency
- Highly organised
- Data visualisation techniques
- Statistical analysis
- SQL proficiency
- VBA programming
- MS Office Suite
Affiliations
- Stagecraft
- Theatre
- Cooking
- DIY
References
References available upon request.
Timeline
Senior Intelligence and Reporting Analyst
Capita
01.2017 - 03.2025
NVQ Level 2 - Team Leading
Burnley College
06.2014 - 06.2015
Contact Centre Analyst
New Call Telecom Ltd
06.2012 - 12.2016
Repairs and Improvements Administrator
Calico Homes
06.2010 - 06.2012
NVQ Level 3 - Network Engineering
Burnley College
06.2010 - 06.2012
Accountant
Ridehalgh Ltd
04.2008 - 03.2010
Junior Accountant
KM Chartered Accountants
07.2004 - 03.2008
Higher National Diploma - Accountancy
Financial Training Centre
06.2004 - 06.2008
A-Levels -
Burnley College
06.2002 - 06.2004
GCSEs -
Habergham High School
06.1997 - 06.2002
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