Daniel Troop
Salford,UK
Summary
A highly experienced and results-focused operations and people manager with more than 20 years’ experience across high-volume hospitality, restaurant, bar, and QSR environments. Strong track record in turning around underperforming sites, improving profitability, delivering exceptional customer experience, and raising operational standards to company-leading levels. Recognised for outstanding leadership, coaching, recruitment, cost control, and KPI delivery. Adept in P&L management, compliance, HR support, stock control, and building high-performing and engaged teams.
Overview
20
20
years of professional experience
Work history
General Manager / Assistant Manager
ASK ITALIAN
11.2018 - 12.2025
- Promoted to General Manager in 2020 due to strong operational success.
- Transformed multiple loss-making sites (Norwich, Chelmsford, Birmingham) and improved profitability.
- Drove Manchester site from loss-making to generating £20k+ EBITDA per month.
- Achieved #1 in Customer Service performance 2024 across the entire company.
- Awarded General Manager of the Year 2024 for top-tier KPI performance.
- Serve as Area Support Manager, assisting with HR issues, stock control, training, and operational challenges.
- Full accountability for P&L, KPI performance, business reviews, labour planning, rotas, and compliance.
- Lead, train, and motivate large teams to deliver high standards and consistent brand excellence.
Assistant Manager
LINCOLNSHIRE OTTER – MARSTON’S PUBS, GAINSBOROUGH
01.2015 - 11.2018
- Managed daily operations including customer experience, bar management, rotas, labour control, and compliance.
- Gained full cellar management skills: cask changes, stock rotation, perfect serve standards.
- Achieved Personal Licence qualification.
- Led training, induction, and development of new starters, bar staff, and two supervisors.
- Managed e-learning, mandatory training, and weekly health & safety documentation.
- Christmas and events coordinator—handled bookings, deposits, payments, and business outreach.
- Organised community events such as #OtterFest and half-term craft mornings.
- Developed performance incentives that helped exceed head office sales and service targets.
Manager
KFC BLACKPOOL
12.2013 - 01.2015
- Improved food cost from over 30% to consistent sub-30%.
- Increased CER audit scores from low 80s to high 80s.
- Recruited and trained 20+ staff for peak season, maintaining high standards throughout.
- Implemented effective cleaning, compliance, and operational systems.
- Boosted service speed, resulting in continuous weekly sales growth.
- Conducted weekly manager and staff meetings to drive engagement, performance, and results.
- Supported development of multiple shift managers.
Manager
KFC RETFORD
01.2011 - 03.2013
- Improved operational standards after previous decline.
- Raised audit scores from low 80s to low 90s.
- Reduced food cost from 31% to ~30% through better controls.
- Retrained managers and staff, improving leadership, shift quality, and team performance.
- Successfully trained and handed over to a new long-term site manager.
Senior Shift Manager
KFC GALLAGHER, SCUNTHORPE
01.2006 - 01.2013
- Controlled labour, food cost, and daily operations in a busy store.
- Achieved the store’s highest hourly and day sales in 2012.
- Trained five shift managers to company standard.
Store Manager
COSTA COFFEE, HULL
08.2011 - 10.2011
- Successfully recruited and trained a new team of 12 for store opening.
- Learned full Costa operational procedures in two weeks.
- Trained a replacement store manager and developed a supervisory team capable of opening and closing the store independently.
- Ensured operational standards including day dotting, equipment temperature checks, and product quality.
Skills
- Multi-Site & Turnaround Leadership
- Operational Management & Compliance
- KPI, P&L, Labour & Cost Control
- HR Support, Coaching & Performance Management
- Recruitment, Training & Staff Development
- Customer Satisfaction & Complaint Resolution
- Food Safety, Health & Safety, Cellar Management
- Stock Control, Ordering & Loss Prevention
- Team Engagement & Motivation
- High-Volume Service Operations
REFERENCES
Available on request.
Timeline
General Manager / Assistant Manager
ASK ITALIAN
11.2018 - 12.2025
Assistant Manager
LINCOLNSHIRE OTTER – MARSTON’S PUBS, GAINSBOROUGH
01.2015 - 11.2018
Manager
KFC BLACKPOOL
12.2013 - 01.2015
Store Manager
COSTA COFFEE, HULL
08.2011 - 10.2011
Manager
KFC RETFORD
01.2011 - 03.2013
Senior Shift Manager
KFC GALLAGHER, SCUNTHORPE
01.2006 - 01.2013