Daniel Toro
Customer Services Advisor
Liverpool
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Auxiliary Nurse/HCA
National Health Service, NHS
Liverpool, Merseyside
06.2021 - Current
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Cared for patients in 35-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
Customer Service Advisor/Administration Staff
Panda Care Ltd
Liverpool, WRL
05.2018 - 06.2021
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Wrote and proofed orders to reflect proper pricing and discounts.
- Addressed complex issues by scheduling repair appointments.
- Resolved concerns with products or services to help with retention and drive sales.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reached out to customers to offer assistance with account and service issues, as well as propose new financing choices.
- Explained charges, fees, terms of sales and service agreements to over 20 customers daily.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Created customer support strategies to increase customer retention.
Education
MSci Nurse Paramedic Undergraduate Degree - Nursing & Paramedicine
Edge Hill University
Manchester, MAN 09.2020 - 09.2022
GCSE - Mathematics
The City of Liverpool College
Liverpool 09.2017 - 06.2018
GCSE - English
The City of Liverpool College
Liverpool 09.2017 - 06.2018
Level 2 Diploma - Information Technologies
The City of Liverpool College
Liverpool 09.2016 - 06.2017
Skills
Excellent Communication
undefinedAccomplishments
- I was invited to attend the European Institute of Innovation and Technology Health Summit at Karolinska Instutet, Stockholm.
- I was invited to attend the World Health Organization Regional Summit at Sapienza University, Rome.
Timeline
Auxiliary Nurse/HCA
National Health Service, NHS
06.2021 - Current
MSci Nurse Paramedic Undergraduate Degree - Nursing & Paramedicine
Edge Hill University
09.2020 - 09.2022
Customer Service Advisor/Administration Staff
Panda Care Ltd
05.2018 - 06.2021
GCSE - Mathematics
The City of Liverpool College
09.2017 - 06.2018
GCSE - English
The City of Liverpool College
09.2017 - 06.2018
Level 2 Diploma - Information Technologies
The City of Liverpool College
09.2016 - 06.2017
Similar Profiles
Olamide OnawogaOlamide Onawoga
Mental Health Volunteer at National Health Service (NHS)Mental Health Volunteer at National Health Service (NHS)
Alieu DamphaAlieu Dampha
Staff Nurse at National Health Service (NHS), LothianStaff Nurse at National Health Service (NHS), Lothian
RIDHWAN OPATOKUNRIDHWAN OPATOKUN
Customer Service Advisor at National Health Service (NHS)Customer Service Advisor at National Health Service (NHS)