Daniel Toner-Haywood
Liverpool
Summary
An approachable and highly motivated professional with a strong background in customer-facing roles. From assisting patients in a pharmacy to supporting vulnerable clients at a food bank, I have developed excellent communication skills and a "customer-first" mindset. Highly flexible and available for all shifts, including weekends, evenings, and bank holidays. Proven ability to work efficiently under pressure and maintain a professional demeanour in fast-paced environments.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Operations Support Officer
Serco
Warrington
2024.11 - 2026.01
- Problem Solving: Resolved internal queries quickly, ensuring a high level of service to other departments.
- Attention to Detail: Maintained 100% accuracy in data recording, a skill that translates to error-free cash handling.
Food Bank Volunteer
St Andrew’s Community Network
Liverpool
2019.11 - 2020.03
- Client Support: Welcomed diverse groups of people, ensuring they felt respected and supported while assessing their needs.
- Efficiency: Worked as part of a team to organise and pack food parcels rapidly to meet high daily demand.
- Administration: Accurately recorded client data and inventory levels.
Retail assistant
Rowlands Pharmacy
Liverpool
2019.01 - 2019.05
- Front-of-House Service: Provided a welcoming first point of contact for patients, handling inquiries with empathy and discretion.
- Transaction Handling: Managed the till and processed payments accurately while verifying prescription details.
- Stock Management: Merchandised shop floor items and ensured shelves were stocked and priced to a high standard.
Education
Bachelor of Arts - History
Liverpool Hope University
Liverpool 2021.10 - 2024.06
Skills
- Customer Engagement
- Reliability & Punctuality
- Communication
- POS
Timeline
Operations Support Officer
Serco
2024.11 - 2026.01
Bachelor of Arts - History
Liverpool Hope University
2021.10 - 2024.06
Food Bank Volunteer
St Andrew’s Community Network
2019.11 - 2020.03
Retail assistant
Rowlands Pharmacy
2019.01 - 2019.05