Daniel Todorov

• Villiers Lodge Hotel 5*
• Surbiton Hills Apartments 5*
• Awarded 3 years in row Top 20 Hotels in London and Surrounding area based on Customer Satisfaction
• Highest Rated hotel in the area based on Customer Reviews
• ACHIEVED GOALS as follows:
• Created and led successful business culture focused on performance.
• Maintained excellent relationships with suppliers to ensure timely deliveries.
• Managed all hotel operations, ensuring high-quality service delivery.
• Improved guest satisfaction by implementing quality control measures.
• Recruited, trained, and supervised staff for improved performance.
• Strengthened brand reputation through superior service standards.
• Conducted performance appraisals to motivate staff growth and improvement.
• Coordinated hotel sales and marketing initiatives, boosting brand awareness.
• Managed crisis situations effectively to minimise disruption of services.
• Handled administrative tasks efficiently, promoting smooth hotel operations.
• Developed and executed a strategic plan for increased profitability.
• Oversaw budgeting process, ensuring financial efficiency.
• Delivered exceptional service by addressing guest concerns promptly.
• Delivered an exceptional guest experience, ensuring front and back of house standards exceeded expectations through rigorous training.
• Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
• Led by example, embodying positive work ethic and motivating staff for peak performance.
• Managed customer service interactions, addressing concerns and preserving positive experiences.
• Handled guest complaints to protect brand reputation.
• Stored cash floats and delivered secure banking procedures.
• Met health and safety guidelines to maintain compliant working environments.
• Monitored and enforced compliance with company policies and procedures.
• Adhered to company policies and brand standards to support outstanding guest experiences.
• Handled customer complaints calmly and professionally.
• Maximised occupancy rates by optimising reservation and housekeeping processes.
• Managed hotel budgets through careful planning and business strategy.
• Monitored local accommodation market to guide pricing decision-making.

• Succesfully running the whole hotel on a day to day basis.
• Transformed the hotel in the busiest and most prefered accommodation in the area.
• Directed day-to-day work of 10 employees and motivated teams to exceed objectives.
• Coordinated hotel sales and marketing initiatives, boosting brand awareness.
• Handled administrative tasks efficiently, promoting smooth hotel operations.
• Delivered exceptional service by addressing guest concerns promptly.
• Ensured pristine room conditions to enhance guest comfort.
• Coordinated front desk operations, ensured smooth guest experiences.
• Led team to deliver exceptional customer service for enhanced reputation.
• Conducted regular property inspections to maintain high standards of cleanliness.
• Prioritised guests' needs, elevated overall satisfaction levels.
• Tailored guest experiences according to individual preferences creating unique stays.
• Responded promptly to customer complaints ensuring swift resolution and customer retention.
• Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
• Managed customer service interactions, addressing concerns and preserving positive experiences.
• Stored cash floats and delivered secure banking procedures.
• Led by example, embodying positive work ethic and motivating staff for peak performance.
• Met health and safety guidelines to maintain compliant working environments.
• Organised services and allocated resources for conferences, charitable events and private gatherings.
• Monitored local accommodation market to guide pricing decision-making.
• Developed and implemented hotel-wide policies and procedures to increase revenue.
• Managed hotel budgets through careful planning and business strategy.
• Forecasted occupancy demand and monitored staff availability to create balanced, cost-effective shift schedules.
• Handled customer complaints calmly and professionally to maintain hotel reputation.
• Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
• Streamlined reception processes for improved guest experience.
• Proactively addressed potential issues before they escalated, ensuring guest satisfaction.
• Handled emergencies adeptly whilst maintaining calm composure.
• Handled sensitive guest information with utmost confidentiality to ensure data protection compliance.
• Co-ordinated check-ins and check-outs to ensure smooth operations.
• Utilised software systems effectively to manage reservations and payments.
• Coached front of house teams in delivering smooth, professional reception services.

• Ensured compliance with health and safety regulations for guest wellbeing.
• Oversaw budgeting process, ensuring financial efficiency.
• Recruited, trained, and supervised staff for improved performance.
• Managed crisis situations effectively to minimise disruption of services.
• Strengthened brand reputation through superior service standards.
• Facilitated regular staff training sessions for professional development.
• Carried out day-to-day duties accurately and efficiently.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Consistently arrived at work on time and ready to start immediately.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Supported team by demonstrating respect and willingness to help.
• Completed duties to deliver on targets with accuracy and efficiency.
• Displayed energy and enthusiasm in fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Applied positive customer service approach to increase satisfaction levels.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Oversaw daily operations to achieve high productivity levels.

Owned and runned succesfully chain of 4 high street ladies clothing shops.