Daniel Spencer
Hull,United Kingdom
Summary
Accomplished professional with extensive expertise in sales techniques, restaurant branding, and business management. Demonstrates strong leadership skills and a proven track record in driving business growth through strategic planning and effective cash handling. Proficient in bookkeeping operations and payroll management, with a keen understanding of business growth strategies. Committed to leveraging skills to enhance organisational success and pursue opportunities for career advancement within dynamic environments.
Dedicated entrepreneur with background in hospitality industry. Skilled in customer service, operations and process management. Strong financial and organisation capabilities to drive business growth.
Overview
28
28
years of professional experience
5
5
years of post-secondary education
Work history
Restaurant owner
Sebu Limited
Hull, Kingston upon Hull
03.2023 - Current
- Developed comprehensive menu offerings to enhance customer experience and satisfaction.
- Managed daily operations to ensure efficient service and high-quality food preparation.
- Trained and mentored staff to maintain service standards and improve team performance.
- Implemented effective inventory management practices to optimise supply chain efficiency.
- Oversaw financial management including budgeting forecasting and cost control measures.
- Collaborated with suppliers to source high-quality ingredients and negotiate favourable terms.
- Managed daily operations to maintain smooth service flow.
Decorating contractor
Spencer's Decorating Services
UK, Kingston upon Hull
02.2016 - 03.2023
- Led team in executing interior and exterior decorating projects for residential and commercial properties.
- Collaborated with clients to understand their vision and provide tailored design solutions.
- Utilised a variety of painting, wallpapering, and finishing techniques to enhance aesthetic appeal.
- Oversaw selection and procurement of materials, ensuring quality and adherence to project specifications.
- Trained junior staff on proper techniques and safety protocols to maintain a safe working environment.
- Implemented risk assessments for better onsite safety measures.
- Coordinated subcontractors, resulting in timely completion of tasks.
Senior croupier
Royal cruise liners
Off shore
02.2011 - 11.2015
- Ensured smooth operation of gaming tables by monitoring gameplay and managing chips.
- Trained junior croupiers on gaming rules and customer service excellence to enhance team performance.
- Facilitated engaging gaming experiences for guests by providing clear instructions and maintaining a friendly atmosphere.
- Monitored compliance with gaming regulations and company policies to ensure a fair and safe environment.
- Resolved customer inquiries and disputes swiftly to maintain high levels of satisfaction and loyalty.
- Adhered to ethical code of conduct for gambling.
Casino inspector
Napoleons Casino
Hull, Kingston upon Hull
04.2001 - 12.2009
- Monitored gaming activities to detect irregularities and prevent fraudulent behaviour.
- Provided training and guidance to staff on compliance standards and best practices.
- Conducted comprehensive inspections of gaming operations to ensure compliance with regulations.
- Evaluated gaming equipment and systems to identify potential issues or discrepancies.
- Scrutinised dealer actions at live tables, guaranteeing game fairness.
- Handled difficult situations calmly, maintaining a comfortable atmosphere for guests.
- Ensured compliance with gaming regulations, enhancing casino reputation.
- Mitigated financial losses by identifying fraudulent activities promptly.
Army corporal
British Army
Pirbright, Surrey
04.1997 - 01.2000
- Coordinated team operations to ensure mission success across diverse environments.
- Implemented safety protocols to maintain high standards of operational readiness.
- Led training sessions to enhance skills and knowledge of junior personnel.
- Developed strategic plans to optimise resource allocation and mission effectiveness.
- Managed logistics and supply chain processes to support various operations.
- Participated in peacekeeping missions abroad, fostering international relations.
- Adhered strictly to rules of engagement during peacekeeping missions, upholding international law standards.
Education
GCSEs -
Withernsea high school
East Yorkshire 09.1994 - 06.1999
Skills
- Sales techniques knowledge
- Restaurant branding awareness
- Cash handling
- Bookkeeping operations
- Leadership expertise
- Business growth strategies
- Payroll operations
- Business management
Timeline
Restaurant owner
Sebu Limited
03.2023 - Current
Decorating contractor
Spencer's Decorating Services
02.2016 - 03.2023
Senior croupier
Royal cruise liners
02.2011 - 11.2015
Casino inspector
Napoleons Casino
04.2001 - 12.2009
Army corporal
British Army
04.1997 - 01.2000
GCSEs -
Withernsea high school
09.1994 - 06.1999
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