Daniel Sokhi
Milton Keynes
Overview
27
27
years of professional experience
1
1
Certification
Work history
Supervisor - Disabled Adaptations
Mears Group
Milton Keynes, Buckinghamshire
09.2025 - Current
- Demobilisation/mobilisation of Disabled Adaptations 2025/2026 contract for Milton Keynes Council
- Plan installations of stairlifts, hoists, level access showers, garage conversions, extensions, kitchen and bathroom installations
- Basic experience in implementing drawings using AutoCAD
- Carry out feasibility surveys alongside Occupational Therapists and Milton Keynes Council to assess resident needs
- Conduct contractor site visits for quotations
- Site inspections, quality checks, post-works sign-off and resident liaison
- Conducted meetings with Milton Keynes Council to ensure processes were in line with contract stipulations
- Apply for building control and Highways applications through Milton Keynes Council
Supervisor - Decarbonisation & Retrofit
Mears Group
Milton Keynes, Buckinghamshire
08.2024 - 09.2025
- Assisted in implementing the Social Housing Decarbonisation process
- Carried out over 300 EPC's within the sustainability project on retrofitted and void properties
- Managed contractor and engineer diaries and multiple inboxes
- Carried out quality site inspections and post-works sign-off
- Conducted contractor and client (council) meetings
- Coordinated installation of solar panels, cavity wall, electrical installation, DMEV, and loft insulation, reviewing all documentation and certification to ensure requirements were met
- Managed scaffold diaries, bookings, plans and drawings
- Resident liaison to ensure smooth running of operations
- Managed subcontractor payments and invoices
Asset, Data & Insight Manager
Mears Group
Milton Keynes
11.2020 - 08.2024
- SOR job coding Natfed 6.1
- Mobilisation/demobilisation of both repairs and fleet Homegroup contract for Mears
- Voids & Gas repairs job management - Planning, hand back, sign-off, coding, certification
- Managed party wall agreements and instructed contractors between private and council residents
- Managed WIP and response repairs for multiple contracts, regularly reporting to Regional Director and Branch Managers - Milton Keynes, Home Group, Hammersmith & Fulham, Eastbourne & Lewis, Longhurst, Hyde London, Brent
- Review and approve costs for subcontractor/operative works in MCM and MSP
- Managed Disrepair contract - planning operatives and workloads, liaising with MK Council and tenants to resolve legal matters
- Managed hired materials - processed returns notes and resolved discrepancies
- Managed all 150 vehicles across Milton Keynes and the Home Group contract - MOTs, servicing, breakdowns, deliveries, fuel card management, monthly vehicle checks, and accident management.
- Conducted yearly stock checks on each vehicle for external auditors
- Invoice review - discrepancy resolution and purchase orders
- Processed Out of Hours contract jobs to meet SLA's
- Produced KPI reports for the Regional Director - Extracted data from MCM user interface
- Managed MEPOS system for processing materials returns and purchase orders
- Carry out borescope works - cavity wall inspections and reporting
Senior Planner - Response, Disrepair, Voids, Gas
Mears Group
Milton Keynes
09.2019 - 10.2020
- Planning for Response, Disrepair, Voids, Gas
- Planned bulk bookings, disrepair legal matters and liaising directly with MK Council to resolve
- Processed emergency jobs and Out of Hours Contract
- Call handling and planning for Out of Hours contract MPS spanning 50 contracts nationwide
- Minimised dead mileage by effective workload arrangement
- Monitored databases (MCM and ECM) to keep track of all company operatives
- Supported the manager in improving operations
- Planned daily operative workloads
- Maintained daily operations to ensure job target times were met
- Inbound/Outbound call handling within the call center
Northamptonshire General Manager
Skyline Taxis & Private Hire Ltd.
Northampton
05.2018 - 07.2019
- Applied previous experience to provide solid foundations
- Directed all management and project development
- Negotiated and acquired major account customers, bringing growth and revenue, including NHS, Nissan, AG Barr and Volkswagen
- Responsible for onboarding employees and drivers, and doubled fleet size in 12 months
- Liaised between 3 branches reporting to the Director
- Improved company customer service rating from 2 stars to 4.5 stars
- Monitored multiple databases to keep track of all company inventory.
- Assisted various departments with document organisation
- Attended local authority and licensing meetings to discuss policies and procedures
- Responsible for testing new software releases before implementation
- Created itineraries, booked travel, and managed expenses for numerous employee corporate conferences
Commercial Administrator
Mears Group
Milton Keynes, Bucks
09.2015 - 05.2018
- Managed the financial aspect of assets
- Maintained MCM user interface and portal
- Produced reports to the Regional Director to meet KPI's and SLA's
- Handled and prepared invoices, payers' notices and purchase orders
- Handled emails and liaised with Milton Keynes Council regularly
- Processed subcontractor and client data
- Worked directly with other departments to help achieve the smooth running of business, such as Asbestos, Voids, Response, Disabled Adaptations, and Customer Service
- Liaised directly with subcontractors to ensure targets were met to stabilise revenue growth
- Handled complaints
- Worked with Excel spreadsheets to reduce WIP using VLookups and pivot tables
Milton Keynes General Manager
Skyline Taxis & Private Hire Ltd.
Milton Keynes
09.1998 - 02.2014
- Managed 45 payroll employees and 800 self-employed private hire drivers
- Planned and maintained all staff shift arrangements
- Developed new process for employee evaluation
- Cross-trained and backed up other customer service managers
- Trained staff on operating procedures and company services
- Supported Director with daily operational functions
- Built strategic alliances with over 300 companies that resulted in company expansion and revenue growth
- Responsible for testing new software releases before implementation
- Reviewed new products and initiatives with management team
- Investigated and resolved customer enquiries and complaints
- Improved call centre functionality and service capacity by resolving customer complaints efficiently
- Managed all operational email inboxes
Education
GCSE -
The Radcliffe School
Milton Keynes1998
Skills
- Project, business & staff management of over 45 payroll employees
- CAT 1 BINDT accredited Thermal Imaging Specialist
- Level 3 ABBE accredited Domestic Energy Assessor (Elmhurst EPC assessor)
- Level 2 NOCN Certified Damp & Mould
- Level 2 AAT Certified Accountancy & Planning
- Certified Embed Management Course (selected future leaders of Mears)
- Repairs management across multiple sectors
- Retrofit management, planning and maintenance
- Mobilisation and demobilisation of contracts
- Borescope trained (Cavity wall inspection)
- Staff and shift management
- Fleet vehicle management
- Call centre management
- Invoice and purchase order handling
- KPI reporting, client assessment and analysis
- Strong client relations and conflict resolution
- Extremely organised
Certification
- Level 3 ABBE Certified Domestic Energy Assessor
- CAT 1 BINDT Certified Thermal Imaging Specialist
- Level 2 NOCN Certified Damp & Mould Training
- Level 2 AAT Certified Accountancy & Planning
- Certified Embed Management Course (selected future leaders of Mears)
- Santander Leading With Purpose sustainability course
Summary
A robust background in business with 25+ years in management and housing repairs on behalf of our client, Milton Keynes Council, for their 11,500 housing stock portfolio. Extensive experience in response, commercial, voids, retrofit, planning, fleet management, call handling, complaint resolution, disrepair, damp & mould, and sustainability decarbonisation funding. Proven expertise in handling housing projects, ensuring compliance with energy standards and KPI's. Strong leadership and project management abilities with a history of both management and responsive repairs.
Retrofit and sustainability. Experienced and accredited EPC Domestic Energy Assessor for asset energy performance and CAT1 accredited thermal imaging analyst, able to conduct comprehensive energy assessments for optimising building efficiency, and utilise advanced thermal imaging techniques to identify heat loss, structural issues, and underlying defects of assets. Retrofit—multiple large-scale projects such as cavity wall insulation, loft insulation, solar panel installation, scaffolding and damp & mould remediation. Implementation of processes to drive sustainable solutions for 800 properties to increase energy efficiency.
References
- Neil Owen (Regional Director). Mears Group Plc, Cedar House, Woodlands Business Park, Linford Wood, Milton Keynes, MK14 6EX. neil.owen@mearsgroup.co.uk
- Sasha Ansarian (Manager). Skyline Taxis & Private Hire Ltd, 23 Blundells Road, Bradville, Milton Keynes, MK13 7HB, payroll@skylinetaxis.co.uk
Timeline
Supervisor - Disabled Adaptations
Mears Group
09.2025 - Current
Supervisor - Decarbonisation & Retrofit
Mears Group
08.2024 - 09.2025
Asset, Data & Insight Manager
Mears Group
11.2020 - 08.2024
Senior Planner - Response, Disrepair, Voids, Gas
Mears Group
09.2019 - 10.2020
Northamptonshire General Manager
Skyline Taxis & Private Hire Ltd.
05.2018 - 07.2019
Commercial Administrator
Mears Group
09.2015 - 05.2018
Milton Keynes General Manager
Skyline Taxis & Private Hire Ltd.
09.1998 - 02.2014
GCSE -
The Radcliffe School