Summary
Overview
Work history
Education
Skills
Languages
Interests
Timeline
Generic

Daniel Redman

BLACKPOOL,England

Summary

I am a hardworking and adaptable individual, who is confident, reliable, driven and well-versed in sales, customer service and management. I use my initiative to exceed the highest standards and I am always willing to listen, take advice and comments onboard. I am efficient in carrying out administrative tasks and highly IT literate. I enjoy and take pride in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. I am very self motivated with a high level of diligence and commitment in any task undertaken and I am very well presented. I am always enthusiastic about learning new skills and gaining new experiences. Although I am relatively young, I have travelled to many different overseas destinations and even living abroad for 4 years which has expanded my knowledge in other cultures.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work history

Sales Representative

EverLawn Artificial Grass
Poulton-le-Fylde, Lancashire
01.2019 - Current
  • Utilised various sales techniques to develop relationships with customers and drive sales.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Contacted satisfied customers to offer additional services.
  • Accounted for all inventory and ordered new stock.
  • Collected and processed payments.
  • Operated multiple forklifts with precision.
  • Performed thorough quality checks, maintaining excellent standards across smooth running production lines.
  • Maintained high levels of cleanliness in working areas, meeting compliance standards for health, safety and hygiene regulations.
  • Kept accurate stock records using warehouse inventory management software.
  • Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
  • Provided customers with knowledgeable and timely responses to questions and concerns.
  • Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
  • Produced competitive price quotes to illustrate potential fees and product pricing.
  • Communicated effectively with customers to identify needs and requirements.
  • Performed daily store opening and closing.
  • Optimised desktop, telephony and application infrastructure to meet operational demand.
  • Coordinated and executed routine hardware upgrades.
  • Troubleshot various incidents related to hardware, networks and software faults.

Trainee IT Technician

Furniture Matters
Bispham, Lancashire
04.2016 - 08.2023
  • Coordinated and executed routine hardware upgrades.
  • Resolved service requests within target timeframes.
  • Optimised desktop, telephony and application infrastructure to meet operational demand.
  • Prioritised ticket queue, closing interactions and logging requests upon query resolution.
  • Troubleshot various incidents related to hardware, networks and software faults.
  • Documented repairs in log book to maintain accurate records.
  • Scheduled upgrades and regular maintenance to maintain smooth workflow.
  • Evaluated hardware, mouses and keyboards to determine performance.
  • Configured software and functions following specifications.
  • Built fully working PC's from unwanted parts and installed Windows operating system and all the necessary software for the user to complete daily tasks.

Education

GCSEs - Maths and English

Blackpool and The Fylde College
Blackpool
01.2017 - 12.2018

Skills

  • Highly IT literate
  • Spending and budgeting
  • Target-driven
  • Organised and self-motivated
  • Strong communication
  • Mathematics
  • Active listening
  • Business software

Languages

English
Native

Interests

computing, travelling, having positions of responsibility, running, learning something new.

Timeline

Sales Representative

EverLawn Artificial Grass
01.2019 - Current

GCSEs - Maths and English

Blackpool and The Fylde College
01.2017 - 12.2018

Trainee IT Technician

Furniture Matters
04.2016 - 08.2023
Daniel Redman